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July 2024 by katherine carcamo
Never in my life have I been refused ibuprofen from a pharmacy. I’m not surprised at all why they have low ratings, not one employee or pharmacy staff was helpful or empathetic. I walked in before work because I’m SICK and need medicine, they don’t have the sinus medication available to grab and buy you have to request from pharmacy which is fine then when I get to the pharmacy dept they are REFUSING to sell me ibuprofen/allergy medication at my grown age of almost 40!!! Not only that but they have a rude and don’t want to be bothered with work demeanor. It’s so simple if you HATE your job then don’t work there. And don’t be in healthcare if you have ZERO compassion and empathy for customers. Upper management really needs to do better here! I will be calling corporate because I still can’t believe that I was refused OTC medication at a pharmacy. I literally left in tears I was so upset.
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July 2024 by Maylen Goicoechea
Great customer service experience!
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July 2024 by lisa misbah
CVS is a well ❤️ known pharmacy in Kansas City ??️ lots of visits on a ? flu shot day....well trusted kind people.5stars
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July 2024 by Cathy McGann
Store is always very clean.All of the staff willing to help you
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July 2024 by Jennifer Austin
Pharmacy recently changed the way they communicate/contact/answer calls for customers. Pharmacy use to answer calls, but the department became overwhelmed with calls . Causing customers to be on hold for long periods of time ( wait time for me averaged least 30 minutes) each call. NOW, customers call CVS and directed to a CONFIDETIAL VOICEMAIL. Pharmacy team doesn't answer in coming calls at of this time. I feel CVS listened to customers complaim8of wait time. If pharmacy doesn't have questions they'll go ahead and handle the issue left in VM. Works well, without All the waiting. Thank you CVS!!!
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May 2024 by August Walker
UPS pickup took 20 mins as man didn’t seem to know the process. Generally this location is slow and the employee that I encountered at the front desk patronizing.
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May 2024 by Juan Pena
Today, there was nobody at the cashier, so I went for the self-checkout, I asked for help from an African American associate employee, I experienced mistreatment by her who very rudely scanned some of my items, the manager came over to help me instead. The manager apologized for her behavior but that doesn't excuse her treating others so rudely.
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May 2024 by Trenton
Chains have it rough in the review world. I can’t speak regarding the pharmacy but shopping today for some supplies was a good experience as primarily Yazmin was helpful in pointing me to what I was looking for and being polite. Many places you’re just ignored when you walk in and have to fend for yourself but I felt like they did a good job of being proactive to be helpful and courteous.
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May 2024 by Tulip
I planned out my purchases, to make the most of my rewards. Used the self-checkout lane. The regular cashier station wasn't available. Had to wait for my rewards to print out, to move onto my next purchases and was watched the whole time. The manager even grabbed my last item in the cart and moved the cart away. I had to wait for my rewards to print to purchase this last item. Did not appreciate that type of service. It would have been easier for me to just complete my purchases at the cashier station instead. There is no other way to use all the coupons and rewards, without making separate purchases. Just offer to ring that person up and don't make them feel like their business is unwanted. I was excited about the deals, because of a CVS coupon email I received. But the experience in store was very unpleasant, please consider your approach.
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May 2024 by Wissam Abou Assi
Excellent service
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March 2024 by Michael G.
CVS has never been known for service. But as companies continue to remove the main thing that sets them apart from online shopping, in-person customer service, the reason for going there becomes less and less apparent. It is rare to find someone who works there and although they are a little helpful no one wants to dare check you out. Soon, we will be asked to clean the store and stock the shelves. My last visit there found that not ONE single person was on the salesfloor. Not even at the register by the front door. No one. Nada. They carry far less than a Walgreens, which is trying to emulate the CVS format, so its easier and almost quicker to order from Amazon. I know that CVS has given up on its drugstores for their other two businesses but man, just close them if you cannot even man them with one person. Dissappointed.
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February 2024 by Tyler Enman
Good stop for slurpies
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January 2024 by Vijay Patil
Friendly staff
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December 2023 by Brandon Belch
Out of all the cvs locations I have been to, this is the most unkept and unstocked place. The pharmacy seems very unorganized as well and takes way too long and never calls when your prescription is ready. Not a very good place when I need core items late at night for my newborn baby.
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December 2023 by Sam G
Angelica is the worst customer service ever, not using Cvs anymore, H‑E‑B pharmacy treat customer way better
