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February 2024 by Bowen Liu
It’s very nice Storage, Staff Hilse help me a lot for moving stuff. Thank you for this location employee.
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February 2024 by Brumario Castilla Ramos
I was attended to by Hilse and Jaydin. Excellent attention. I highly recommend it.
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January 2024 by Lucia Navarro
Great virtual agent
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January 2024 by Mansoor Zaidi
Jayden provided excellent customer service and was able to resolve my issue in a timely manner.
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November 2023 by Humberto Perera
I like the location and the price
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October 2023 by Tara Dacus
From the time I called to reserve online, my experience was exceptional! The rep helped me find the best storage size without trying to sale me space unnecessarily. She even walked me through the application online to make sure I didnt have any questions or issues. Then, when I arrived at the actual storage facility, Allen, the manager, was just as helpful and friendly. The whole process took less than 20 minutes. This was a VERY productive positive and professional experience for me especially being I needed the space at short notice.
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August 2023 by Jennifer Hogan
Associates were very friendly, efficient and even offered me bottled water both times I came in the office!! Going the extra mile is greatly appreciated
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August 2023 by Lovely Lengths
Brian was so helpful and patient with assisting me. I was running late for my move-in and he welcomed me with open arms and a smiling face. I really appreciate his kindness and patience throughout the entire move-in process. Thank you so much!
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August 2023 by Harley soltero
I got a flat tire in front of this cubesmart and my car was parked there for a few hours with no issues, managed didn’t complain or tow it! Finally when I came back to put the new tire on I asked for water and management was amazing enough to give me some !!! Great customer service and amazing management! Thank you.
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August 2023 by Benjamin E Sarver Jr
Very nice customer service, if you ever come here ask for Brian. He is very patient and he goes above and beyond to get the process complete. Thanks Brian.
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August 2023 by Adrian K.
I rent a climate controlled 10x20x8 unit, and have rented the same unit for 3 years. last year the rent was $296. and effective 9/3 the rent will increase to $377. The last 2 times I have gone to the unit there was no ac or lights. Today I went into the office and asked what the remedy will be. Brian, the manager, called his supervisor and she told him to tell me that a work order had been submitted 2 weeks ago and hopefully it would be fixed soon. That is not a remedy that is a hopeful idea. My immediate solution is rent as a non-climate control unit until the ac is fixed (this is not the first time this has happened) Brian advised he did not have the authority nor did his supervisor have the authority to do this. I asked for the phone number of the decision maker. Brian told me there is no phone number only an email
[email protected]. Brian was courteous and is a fairly new employee. I will email Mr. Johnson and update this review when there has been a remedy.Update 8/7/2023 at 5:03 PMupdate 8/11/2023 lights, no ac not even a minimal amount!!! We took contents and moved to another location. Buyer beware there are other self storage facilities.I sent an email to
[email protected] and was kicked back as undeliverable. Another lie?
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August 2023 by Jenny McCoslin
Not corporate owed so there is no one for the owner to be accountable to. Might as well be private owned but I guess then they would actually have to rely on self reputation which is horrible
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August 2023 by Bobby Johnson
This location did nothing to increase the rent. They lure you in with a good price then for no reason and less then 6 months they increase the price by 35.00. Only reason is because they feel they can. To many other storage locations to pay their price. The management did not on the location to have they increase the price.
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May 2023 by JVonn
The Gentleman Allyn that handled our rental was such a professional person and provided much help. He went out of his way to accommodate us and made our rental experience the best it could ever be. The next time I need to rent a space, I will going back to the 1430 Katy location because of the wonderful service we received.Allyn deserves all the praise and a raise!
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May 2023 by JAB Entertainment and Recording
Allyn Coleman is very professional and reliable person. He is a great asset to your company because any questions I had he answered with kindness and respect. I will definitely be recommending more customers to this location. Great job and keep up the good work.
