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December 2023 by Sara Kia
Chico's service left much to desire; no greetings, no help offered. Intent on event shopping, swiftly I departed, disappointed in the absence of customer care.
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December 2023 by K L
Not an overly great experience. I returned something and did manage to find a few things and then stood at the counter while I observed another sales person chat away with a customer (personal convo) at the register next to me. She didn’t take a breath or even acknowledge my presence. My sales associate was helping someone else and another one was busy getting cupcakes and water arranged on a table next to the register for an event. She did apologize that I was having to wait which I appreciate and asked if I would like a bottle of water. What would have been better would be to ring me up for the sales associate that was busy helping someone else. I will just stick to ordering online.
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October 2023 by Neeharika N
I always see just old people in this store. Be it working or customers, irrespective of that the store people we’re following me around and looking at me like I m a going to steal their stuff. This store has way less collection and just two unkind people who are driving customers away. I hope they rebrand the store to better suit their customers.
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August 2023 by Pat Bennett
Lovely store with kind and helpful people working there Have shopped there for years and usually do not go anywhere else.
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July 2023 by Tricia Mccaffety
Great clothes. Sales lady is always so helpful!
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March 2023 by Kim Evans
Today I was pressed for clothes for a trip coming soon. Needless to say I was stressed. Janet the assistant manager took her time and used her expertise to ease my anxiety and I’m totally ready for the trip now with beautiful clothes. Definitely coming back here. Thank you SO much!!!
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February 2023 by Patricia Phillips
Super customer service. Great selection
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January 2023 by Ekin Kaplan
WORST EXPERIENCE ever I had as a customer..!!!!First of all, my mom, dad,and I went to this location and Tall, Afro-American lady was unpleasant, rude , unwelcome. She acted like why we are here. I feel unwelcome and also she acted like we are going to steal something. When we walk around the store, she JUDGE me like I am trying to steal something . It makes me feel horrible.. I though they are tired or something else .. even it is like that, this is working place , YOU HAVE TO BE NICE TO CUSTOMERS.! … I am running my own business and I know customer service is very important. Also , I asked her about long sleeve tshirt and she JUDGED ME AGAIN and told me “ this is Houston, we do not have those..” this is unbelievable…! JUST FYI I was about to buy lots of things but I did not. I did not want this store earn money from me..I never ever go this location store again. . And I never ever recommend to anyone. So sad…My only suggestion is owner should rehired somebody who can work with love .
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October 2022 by Vicki H.
I normally don't post reviews, but I can't pass up the opportunity to post this one! I needed a black dress for a funeral and the Chico's in Katy (LaCenterra) did not have my size. The store in Sugarland had the size I needed. (Kristen) the store manager was going to Sugarland for a meeting and offered to pick it up for me! This is beyond customer service! If you have ever shopped at the Chico's in Katy you know how helpful Kristen and her employees are! Kristen also has great styling abilities. She always looks great!
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June 2022 by Stella Kaplan
WORST EXPERIENCE ever I had as a customer..!!!!First of all, my mom, dad,and I went to this location and Tall, Afro-American lady was unpleasant, rude , unwelcome. She acted like why we are here. I feel unwelcome and also she acted like we are going to steal something. When we walk around the store, she JUDGE me like I am trying to steal something . It makes me feel horrible.. I though they are tired or something else .. even it is like that, this is working place , YOU HAVE TO BE NICE TO CUSTOMERS.! … I am running my own business and I know customer service is very important. Also , I asked her about long sleeve tshirt and she JUDGED ME AGAIN and told me “ this is Houston, we do not have those..” this is unbelievable…! JUST FYI I was about to buy lots of things but I did not. I did not want this store earn money from me..I never ever go this location store again. . And I never ever recommend to anyone. So sad…My only suggestion is owner should rehired somebody who can work with love .
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April 2022 by Maryam Bandukwala
Me, my sister, and my niece went to this location and we were very unhappy with the service we received. We received snide comments and sarcastic replies to any questions we asked.Elizabeth and Cynthia were rude and made us feel unwelcome. The only nice worker there was the manager. We had a very short encounter with her but she was polite.We were at the counter with Elizabeth and were ready to pay. After one last rude comment, we walked out without purchasing anything.As a business owner myself, I know how the customer service world works. I think this location must reevaluate their employees and hire secret shoppers with diverse ethnicities to how they might be treated differently. Just a suggestion.
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April 2022 by leah hagan
The staff here are heaven sent!I want to thank all the employees for recently helping with a local event. They were patient with all of us and found the perfect outfits for each one of the ladies including myself. If I could give 5 more stars I would!
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January 2022 by Teresa Collis
Such wonderful ladies who are so helpful with coordinating the perfect outfit!
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October 2021 by Sarah RODRIGUEZ
My experience has been really good till today. I wasn’t greeted like the other people did. I was waiting to check out and the black lady didn’t even paid attention to me. Is it because I am Hispanic, and the other people that were there were white. I will never be coming back to this location. Rude people I don’t normally give bad reviews but me as a Business owner would want the best customer service and today I didn’t get that so sad I was really looking forward to spend money. ?
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October 2021 by Kristin Berkshire
Staff was a bit rude, selection was limited and prices were shockingly high. A simple short sleeve top was 110$. I'm sorry but no.
