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July 2024 by jess
Spoke with Petra about some issues with my check and she resolved them immediately!! She was a major help and overall super friendly and welcoming! Thank you so much Petra! She truly made my day and turned my absolutely horrible day around.
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April 2024 by frazer ccr
Very rude bank manager without any professionalism.
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March 2024 by Zhijie Sasha Dong
As a loyal Chase customer for nearly 15 years, with experience across multiple branches in various cities throughout the United States, I regret to say that the service I received at the this branch, was one of the worst I've encountered.My usual banking spot is the Cinco Ranch branch, located adjacent to Target, where the staff consistently demonstrate professionalism, extensive knowledge, and a commendable commitment to customer satisfaction. However, my recent visit to this branch left much to be desired.Last September, I approached this location to open my second credit card. Despite successfully applying for a business card using my personal SSN at other Chase branches and even other banks like Amex and US Bank, I was met with resistance from a manager named Thai TRAN. His demeanor was unprofessional, and he outright stated that an EIN was required for the application. Despite my insistence that it was possible, he begrudgingly processed my application, claiming it was approved (BTW, when I went through the previous Google reviews, I noticed that others claim about him)Months later, when I realized I hadn't received my physical card, I contacted Chase customer service, only to discover that my application had been denied. This inconsistency and lack of follow-up were not only frustrating but also reflective of a deeper issue with accountability and communication within the branch.Recently, I submitted another application for the same credit card online and decided to visit the branch to inquire about its status while it was under review. To my dismay, I was again directed to Mr. TRAN. His attitude remained uncooperative and abrasive, mirroring the same unprofessional behavior as before. Furthermore, he mentioned that Chase had sent correspondence to my address in Austin, requesting additional documentation, which I never received. Despite updating my address to Houston in my Chase accounts, Mr. TRAN failed to recognize this discrepancy.Frustrated by Mr. TRAN's lack of professionalism and the overall lack of assistance, I reported the matter to the branch manager, Ms. MONTES, who initially assured me of follow-up. However, despite promising a callback, I received no communication from her or the branch.This experience not only reflects poorly on the individual professionalism of Mr. TRAN but also sheds light on systemic issues within this branch. The level of customer service and attention to detail was far below the standards I've come to expect from Chase Bank.Given this disappointing experience, I strongly advise residents near Katy to avoid this branch and opt for the Cinco Ranch location, where customer service is consistently exceptional.Chase Bank prides itself on its commitment to customer satisfaction, but my recent encounters at this branch have left me deeply disappointed and frustrated.
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February 2024 by Needlz Master Tailors
I had the pleasure of receiving exceptional service from Ms. Dan, a Vietnamese girl at Chase Bank. Her energy was truly amazing, coupled with excellent service, respect, maturity, and intelligence. During my visit to pay the last installment on my stolen car, she made the experience not only smooth but genuinely enjoyable. Ms. Dan's remarkable qualities set a standard for outstanding customer service. Keep that incredible energy – it's sure to propel you to even greater heights. Thank you for the exceptional service! - Manny Kourradi
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December 2023 by Mario Araya
Terrible walk in service. It’s the third time I visit this branch and they send me back to make an appointment. If the bank is only going to take appointments they should mention it up front. I used to walk into this branch and get great service, it’s really a shame.
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December 2023 by Alcina
They canceled my mom's brand new credit card and then blamed it on her, treated her like she was dumb
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November 2023 by Prashanth SAP
Bad experience. I had a chase account a few years back and cancelled for similar reasons .We are trying to open a business account and no one is helpful at all .They have like one or two employees that are available and Appointments are given one week later .
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October 2023 by alan eric
Some banker/agents, exp. Mr. Tran, who work there are not friendly or serious when customer discussed questions with them. Instead they are chatting together and ignored the customer or simply rejected customer's request with some excuses.
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October 2023 by Brijmohan Sharma
Not a very helpful branch. They insist on coming with an appointment for things that would take 5-10 mins. Customer should be first priority rather than their own internal discussion.
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September 2023 by Alibet Mejías
Always nice people and they treat you with respect and very cordial
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August 2023 by Jawad Khalid
No staff
No value being private client
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August 2023 by Jerry Stanton
I know it's 2023 but coins are still a legal form of tender it should be standardized to have a coin counter machine
Not having one in a branch is just simply bad practice.
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August 2023 by Christopher King
Stay away
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August 2023 by kd hie
so bad service can’t do anything in this bank
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August 2023 by Zac Mahlum
Do not expect to find customer service at this bank or local branch.
