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July 2024 by Ananta Patel
Visited this branch for a quick transaction. Staff were ready to help and completed my work in very timely manner. Thanks..!!
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July 2024 by Lisa Donaldson
I went in for a scheduled appointment and had no problems with the prompt attention however that was swiftly undone by the associate who assisted me.
Couldn’t be bothered with a customer and when asked a question his response was “it is what it is”
Really!?!?!?
I will leave his name out it but Chase please train your associates how to interact with customers!!!
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January 2024 by Derex
Fast service
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November 2023 by Inaaya Ahmed
Best branch EVER! Such nice people, great customer service, and very fast.
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July 2023 by Yong Sun
Convenient location and polite staff
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July 2023 by K Drake
I just love Carleen!!! As well as the rest of the staff.
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July 2023 by Keacha Drake
I just love Carleen!!! As well as the rest of the staff.
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June 2023 by Bunny Drake
I just love Carleen!!! As well as the rest of the staff.
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May 2023 by Hesham Hussein
Another bank/branch from the age of the dinosaur. No response to emails seems no one knows the processes, everything is just a surprise, and reliability is questioned.
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May 2023 by Thaer Mahmoud
I have been this branch for over 10 years, I never had a problem with them. Additionally, I feel very safe in this branch.
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May 2023 by Steven Kim
I made an appointment online, but they delayed the appointment when I got there :(
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September 2022 by Sandra Norman
Staff professional, polite. In/out quickly. Not busy. Provide all banking services needed.
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September 2022 by G W
Today I walked into this Chase branch wanting to exchange some Euros into U.S. dollars. I was met with a fake welcome. I was asked for my credit card and ID, which I handed over. After five minutes of checking, the teller made a proposal whereby the exchange fees would correspond to 7.5%. That was unreasonably high for me, so I declined the offer. I could then see the teller's rude behavior, and that is why the welcome was fake. At this high fee, if you are exchanging EUR 100,000 you will get USD 94,350 instead of 102,000. No bank or exchange kiosk is entitled to such high fees. Where are the U.S. authorities? Online currency converters show a typical ATM rate of +2%, Credit Card rate of +3%, and Kiosk rate of +5%. Europe has done much better than the U.S. in this regard. Banks and currency exchange kiosks in Europe must comply with the published exchange rate and are not entitled to more than a simple, flat fee of USD 5 to 10.
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August 2022 by E Robinson
I had great experience with VY Duong, and she is very knowledgeable when she opened my account.
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January 2022 by Natalie A
I lost my mom and tried to close her account. They had a hold on it. The banker told me it would take 30 minutes and to stay in the area. She would call me when it was removed. I waited around for about 2 hours. Called her and she didn’t answer or call. It took over 24 hours to call me. I have tried to speak to a manager and can’t get past their automated system. Losing someone is hard enough without having to keep going back to handle tasks like this. They need to have better customer service.
