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July 2024 by Hien Huynh
Terribly customer service ever
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February 2024 by Sam Chmh
I went to open an account but they said no one is available to help me do that !!! what kind of a bank is this !!! terrible branch don't come here, go to other branches better.
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November 2023 by Carol Buchanan
I went to this location because it is close to my house. Even though it is never busy, they always take a long time to get to me
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September 2023 by Manoj Manu
Had been to open an accountInitially they cancelled the on line appointment.When walk-in was made staffs where free but told cannot be done today fully booked.Walked across the street for Bank of America and got the account opened in 30mins .
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April 2023 by Kevin
They gave me 3 weeks notice, by mail only, that they are closing my account and credit card because i deposited from Kraken crypto exchange. I've used them my whole life and had private client. Nothing I can do about it, can never use chase again. Avoid chase bank at all costs if you believe or hold in any cryptocurrencies.
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August 2022 by Dakota Scott
This location has a few good people, but overall the customer service is non existent. They do not want to help their clients if it is an inconvenience to them. I have only experienced it at this location. So if you’re in Katy, go by another location.
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July 2022 by D CHEN
Poor service
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July 2022 by Porscha P
The bank itself looks nasty and beat down. Long wait and then the banker that tried to "help" told me she could not print. She had to sit and think about it then told me no. Your just lazy!
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June 2022 by Shaista N.
Atms are always broken. And they removed an ATM stand from inside so now there's only one. Horrible location. And what bank opens so late at 9 in this day and age?!
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June 2022 by 윤지성
Fix your atms for everyonems sake. It never works. It’s been months since they have both worked properly. If by some chance you are able to find one that works at this location, it will deposit only a small portion of the money and then return the rest of it back. It defeats the purpose of having a drivethru atm where you can make deposits
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May 2022 by Wendy Heinrichs
This branch is the precise reason I'm going to avoid Chase all together. I'm fed up with services not working and ill informed staff. Pulled into one of the ATM'S only to find it not working. Pull all the way back around and wait in line for the working ATM. This one gets stuck on "We're preparing your cash" after several minutes I call into the branch to get some help and not wanting to leave my card in the machine unattended but of course no one answers. Try canceling with no luck. Was finally able to yank card out. Decided to go into the branch to use the inside ATM to get cash and guess what? IT'S NOT WORKING! Wish I could say this is the only thing or time stuff like this has happened but it's not. After multiple issues with both service of improperly trained staff and constantly broken equipment, I'm over it. Time to shop around
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February 2022 by Mike Johnson
Too many overdraft fee $35 . Switching to capital one that has no fees at all.
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February 2022 by Harris W.
Totally unprofessional. signed in at the clipboard waited for over ten minutes with a crowded bank lobby as I was there to open an account. At about minute 12 someone bothered to walk over and tell me that they were not having any more openings to open an account that day. what kind of sub-par human being leaves the clipboard out instead of putting a "no appointments available" sign up instead... or perhaps they just didn't like the color of my skin?
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January 2022 by Jojo G.
Wow just wow! Quick and friendly service. Kudos to Chase representative Jennifer, she's amazing really knows how to keep a chase customer. Clone her Chase, you're stock will go up. Thanks again Jennifer.
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January 2022 by Joe R.
Wow just wow! Quick and friendly service. Kudos to Chase representative Jennifer, she's amazing really knows how to keep a chase customer. Clone her Chase, you're stock will go up. Thanks again Jennifer.
