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“Joy @ cicno Ranch Location is the best, our newly rented vehicle ran into some kind of issue that cause the engine to shut down in the middle of freeway, somehow we were able to drive the vehicle to this location. We were already running late on our trip. Joy put us into ease, found us a replacement car in less than 2 minutes. Thank you Joy”
7:30AM - 6PM
22103 Katy Fwy, Katy
Car Rental
“Had an accident in my vehicle and needed a car asap for work. Booking online was super easy (already have an acct ?) and pick up was even easier. The young man that assisted me was super nice and professional. Pick up and drop off process was quick. After drop off they called me to make sure I was happy with the car and service. ⭐️ ⭐️⭐️⭐️⭐️ from me.”
“The ladies at the desk were very friendly I was there on 5/24 picking up my rental. Great customer service while I was there. The manager Tonya and the young lady who brought out the vehicle very friendly as well and my first time at this location I will be back.Good things come to those who wait… Thank You Ms.Tonya”
“This location is great because of the good employees. Specially David Payne, most of the time I deal with him. He is great, he knows how to deal with Coustomer and how to make customers happy, I love to go to this location.”
“Even though the location was busy, I received top notch service and attention. My car choice was not available but I was given an opportunity to choose from what was. Thank you for excellent customer service. Thank you for valuing my business.”
“Availability of vehicle was an issue but I was still able to get the car later that evening. My reservation was for 1pm, but I was told they had no suv's at that time and had to wait till about 5pm. Upon arrival it took longer to get my rental and leave maybe due to short of staff or other issues I'm not sure as there were 3 employees and 2.5 customers there. The only suv available was A jeep with 50 thousand plus miles on it and it was clean but smelled of stinky feet .. The employees were nice/cordial enough but seemed stressed / overwhelmed but then again it was close to closing time This was my first time at this particular location but overall I'd grade an 8/10. This location would not be my first choice though.”
“My experiences with this location is ALWAYS impeccable! Dominique and Gabby always make sure my rental experience is the best and go above and beyond to explain the contract, fees, and answer any questions I may have. This location is why I continue to rent with Hertz! Thank you, ladies for making my life easier in my times of need!”
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“This would be my second time renting from them, always a great experience! They have an amazing selection for different occasions for sure. It also sounded like they're always looking to be expanding their inventory so can't wait to see what they get next! Highly recommend!”