-
January 2024 by Linda Battle
Larry did a very good job getting my computer back to working condition. But still having problems with my iPad. I will get back with Larry and see if he can help with my iPad also. Larry was very friendly and friendly to my dog as well. My dog loves everyone and she would sit right on Larry’s foot and Delta would serenade him with music he made with his squeaky toys.
-
December 2023 by Ari Boyd
Brought my PC in to get help installing a new SSD on my board. The company that built my computer didn't include the screws I needed and there was no documentation to tell me the size I was looking for either. Larry was very nice and helped me find exactly the one I needed, and helped me attach the drive as well. He also went out of his way to help me take the tower to and from my car. I will definitely be returning the next time I need help!
-
November 2023 by ann carroll
My husband brought my computer in today due to my not being able to figure out why I could not access WiFi. It turned out to be a simple fix.Bits and Bytes charged nothing and would not even take a tip. This an example of how great they are. We have used them many times over the years. They are always reasonable in price, honest and timely.
-
November 2023 by Michael Carroll
My wife's computer was not accessing the internet, took in to "Bits & Bytes", the folks there looked at, and in a couple minutes had it accessing the internet. Very nice folks, we (my wife & I) have been using them for at least six plus years and highly recommend them to all. Mike C.
-
November 2023 by Norman Guire
Outstanding customer service. I had issues with my 4 year old Dell laptop & was concerned that it may not be worth having it repaired. It only took 10 minutes to diagnose the problem & correcting it. The owner said "no charge" & asked if I would post a favorable review.So, here is my favorable review for an excellent private local business.
-
November 2023 by Wayne Gan
I stopped by the store this morning with a Trojan infection notice on my iPad. They technician immediately recognized the notice as fake, deleted it from my iPad, and sent me on my way within 2 minutes without charge. They could have easily taken advantage of this old man yet the proved to be honest and reputable. This is the second time my wife and I have used this business and will not hesitate to return with any other computer issues.
-
October 2023 by Barbara Canion
Bits & Bytes saved me about $800 today. I was online and opened a link to a story on ABC News. Immediately a large red box appeared warning that my computer had been taken over by a Trojan virus. It beeped incessantly while a recording blared. I took the computer to one service shop and was advised that I should just by a new laptop bcuz mine was infected. They suggested several stores to buy a new one and I left. On my way out I stopped by Bits & Bytes on Mason Road in Katy. I told them my problem and they immediately said "oh that's just an ad". They turned my computer on & without panicing like me - they read the prompts and closed out the ad page The computer stopped beeping and the recording advising me that my system was dying. It took them 10 minutes to bring the computer back to life and under our control. They walked me and my computer to the car and sent me on my merry way. When I asked what I owed them they said nothing, just review us on Goggle.Bit & Bytes consider yourself reviewd.
-
October 2023 by Isabel
Spilled soda on my laptop, was so distraught as I just had my iPhone also go kaput on me! Derek (if I’m remembering correctly) was friendly, and personable! My computer was fixed in a few days, price was a lot better than what I anticipated to pay. These guys have been around practically my whole life, glad I got to try them out! Highly recommend.
-
October 2023 by Julie Riley
Took our computer in late on a Friday. Larry diagnosed the problem and said he would get to it the following Monday. Before 6 pm that same evening, he called to say he had replaced the part with a refurbished one and it could be picked up Saturday morning. Great service! Couldn’t ask for anything better!
-
September 2023 by Steven Hall
Having computer issues? This is the place to go! Whether your advance, intermediate, or computer illiterate, Derek will put your mind at ease. I witnessed other customers coming and leaving as pleased as I was. Plus the pricing was more than fair. It's good to know that GOOD customer service still exist.
-
September 2023 by Tarsha Teal
I want to give Bits & Bytes 5 stars! It was an easy task, but I went there needing to get a wedding disk out for pictures for my dad's Obituary. I had my disc stuck in an old computer with no powercord and Bits& Bytes assisted me getting it out and saved the day.
-
August 2023 by Malzahar Khalil
The guy Derrick there helped me expertly in finding the right standoffs needed to sit my motherboard into my case, where I was initially going for the wrong ones. Did it all for me for free.Plus a great conversationalist with deep knowledge about internal components of a computer, companies involved that create these internal parts like CPU, GPU etc. And genuine love for PC building.
-
July 2023 by Evee C
Went to Bits & Bytes and discovered my seemingly semi new laptop was installed with the bare minimum which was why it was so cheap! Larry explained everything thoroughly to me and helped me understand what I had vs what I need. Excellent service!Would highly recommend!
-
July 2023 by Carlos Viloria
They gave an amazing customer service and experience! Would recommend highly! They helped me out with a hardware issue rapidly and well executed.
-
July 2023 by Gary Burns
I brought my laptop in because it wouldn't connect to my hotspot. Bits and Bytes fixed it on the spot and said no charge. Not to mention any names but other computer repair shops in Katy require that you leave your computer overnight and charge $ 100+, just to look at it, regardless of how easy it is to fix. Bits an d Bytes has my business from here on out!
