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November 2024 by Grady Broadnax, Jr.
Service was fast and great. My bike is riding like it's brand new.
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October 2024 by Vagner Delgado
We loved the store. We’ve been recommending to our friends.
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October 2024 by Kostya Nakazny
The greatest service I've ever received at a bike shop. The staff were very knowledgeable and went out of their way to help me with the issue I had. They offered a couple of solutions and had the part I needed in stock. I totally recommend stopping by there for all your bike needs.
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October 2024 by Brad Fuqua
Got a flat tire on new Electra cruiser bike purchase and took in for repair. They inspected annd replaced the tube. The next ride same tube went flat again. Returned to look for cause because it was only rode on paved trails with no punctures to tires. Shop repaired again and put higher quality rim tape on wheel and replaced tube both at no charge. Issue fixed. Totally appreciate resolving the issue. Super fast, super professional, super service!!
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October 2024 by Leon Sepulveda
Customer service is outstanding ! Everyone is very knowledgeable .
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October 2024 by Shannon Holtz
Wonderful and helpful staff, quick fix, highly recommend
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October 2024 by Scott Laidlaw
SEP 2024 - I own a mountain bike and the other morning as I was preparing to ride, I noticed that my rear tire was flat. I changed it out, remounted the tire and discovered that my second inner tube was also flat. At that point, I’d run out of inner tubes for my bike. Off I went to Trek located near 99 and I-10 in Katy. As I walked into the store, I was greeted by Anthony. He was both managing the front area as well as working as a repair tech. Simply put, he was outstanding, an excellent communicator, highly technically skilled and very patient. In addition to the one or two sharps that I’d found and removed from the tire myself, he found an additional three or four more. It’s my sense that it was one of those that caused my second flat. He took the time to walk me through the correct steps to be followed when fixing a flat and remounting a tire. While I had replaced inner tubes and remounted tires before, it was an excellent refresher. Again, all in all, it was a very successful and rewarding visit with an excellent result. I rode my “repaired” bike for 30+ miles that afternoon. Trek has been my go-to bike company for the last 15+ years, including when they were on Mason Road. I purchased my mountain bike from Trek, including biking equipment and routine maintenance work. They have consistently provided excellent service and support. And, circling back to Anthony, he gets my unreserved recommendation for any and all work on any of your bikes. His professionalism was excellent and as a result of his sole efforts, my visit to Trek the other morning (when I really needed help) was an unqualified success. Well done Anthony
JAN 2024 - I bought my mountain bike from Trek over 10 years ago for use during an overseas assignment. After several years of heavy use, it returned with me to Katy, TX. I always go back to Trek for all of my bike’s maintenance and servicings. My latest visit to the Trek shop this past late-November was no exception. When I rolled into the store, Shane (the service manager) greeted me asked me how he could help. He asked a lot of good questions and was very patient in listening to me describe my concerns – shifting issues, gear wear, etc. After some discussion, he recommend a Level 2 - Deep Clean maintenance check as it comes with new cables, good cleaning and tuneup. Vincente, a repair tech, did all of the maintenance and tuneup work. He did an excellent job. Cody, another repair tech, assisted me in the selection and installation of a new bicycle seat. Again, another excellent job. Throughout it all, Shane oversaw all the work and was involved in all the interactions. Again, he was very patient, communicative and professional. The Trek Shop located at 24555 Katy Freeway gets my highest recommendation. I’ve been a loyal customer for the last 10+ years and will continue to be so.
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September 2024 by Bill Thomas
Trek is an American Company that happens to be the best Bike Brand in the World. And Trek Katy represents that ideal.
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September 2024 by Ting Xiao
good prices, good work done by the shop, and the best thing i like about here is the place do honest business and will not recommend services you do not need...
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September 2024 by Ryan Cleland
Went in for a flat tire replacement. The people were friendly and the process was super quick.
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September 2024 by Ana Santander
I had a fantastic experience at this bicycle maintenance shop. The service was great, and the staff went above and beyond to help me with my bike. They were knowledgeable, friendly, and genuinely eager to assist with any questions or concerns. Whether you’re in need of a quick tune-up or more extensive repairs, this is the place to go. Highly recommended!
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September 2024 by Travis Mcnair
Cody was great, I am new to cycling and he took the time to explain crucial maintenance and how to correctly fit myself to a bike. Trek Katy will be my go-to.
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August 2024 by John Lawrence
Only shop i will take my high-end mountain bike for service. Great staff that are very helpful and knowledgeable. 5 star service
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August 2024 by Vuong Dang
Knowledgeable and friendly staff. Would like to get into cycling but know very little about what I’d need. Met Matthew and was upfront that I will not be buying anything today but would like to be educated. He patiently explained the different types of bikes and materials. After asking where I’d be riding and he suggested some bikes that are appropriate for beginners. I haven’t decided on the bike yet but will buy one from this Trek store.
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August 2024 by Kiet To
I would highly recommend this Trek store in Katy. It was my first time back in a bike store in over 5 years and I wanted to inquire about a road bike. The staff was more than friendly in helping out and letting me test ride a few of their models. I never felt rushed or blown off by the staff. They answered all of our questions and encouraged us to test ride as many times as we need as they wanted us to find the bike that felt right regardless of the price tag. I do not mind driving across town to this store in particular even though there are others that are closer to me. We ended up purchasing two road bikes and I will be back due to their great customer service!
