-
April 2024 by Mr. No Tengo Dinero
Got here to deposit money order! The process was fast but the staff wasn’t friendly. But glad it got deposited.
-
January 2024 by Michael Jose Colmenarez
Good attention ?
-
December 2023 by Juan Ixtoz
I give a 10 to Ivette Carranza Castaneda for her excellent attention and her way of explaining the different ways the bank works. Very friendly and very professional.
-
December 2023 by T G
They just put a 7 day hold on cashier's check that was under $5k from a Major Bank. I emailed their top chief audit executive, along with other top executive management members to get clarity as to why such a long wait. I plan to send email to audit committee of BofA BOD too. And, this is the second time I had to post this review.UpdateBofA followed up with me after my post....and the issue was resloved.
-
December 2023 by Rick R
In person Banks are just not the same.Guess that's why online banking is more favorable.
-
October 2023 by Arturo Menendez
Disappointed with the decision to not offer a dedicated business cashier line because it was not the Managers priority. This location promised to provide such service, when I entered I asked one of the employees if the commercial line was open and she said no but for me to line up on that line. The manager told me he didn't know why I insisted to use the commercial line and I told him I was directed to do so. I asked him do you want me to move to the back of the line and he said yes that he was the Manager not the other employee. I think he was wrong to close the commercial line offered under available services and even worse to not stand by his team after I was told I could use the commercial line, is always best to stand by your team and not to pull the I am the manager not her. In general I always have pleasant service there maybe the manager can learn something from his team and service the customers. I will look for options in the future, maybe look for another location.
-
October 2023 by Phil B
Check machine not working. Good luck getting a cashiers check
-
October 2023 by Asger Hajiyev
ATM machines not working more than 2weeks. Very bad. Only one machine is woking on drive thru
-
September 2023 by JJ J.
Always either 1 atm, they're all down, or eats my card or doesn't read tap. EVERY SINGLE TIME
-
July 2023 by Just in Time
I just made a big deposit for my children’s trust fund and has the misfortune of dealing with “Rosy”. She had no idea what she was doing. She kept getting up to talk to her manager and then looking things up on her computer. When I asked to talk to her manager she told her “He doesn’t like to do that”. She said she was one of the most experienced people. Scary.
-
April 2023 by Mark C.
No sense of urgency.No Drive thru No employees. Only one employee working the windows
-
November 2022 by Daniel T
This bank branch is terrible. Why do you have only two ATM drive thru without any tellers. At least have 4 ATM drive through for your clients.
-
October 2022 by Anony Mous
Medium wait time at 7:15 p.m.on Saturday in drive-through lane.
-
September 2022 by T
I utilize this banking location. Just as all the other reviews state, for years, this location has been under staffed. Bank Of American is not concerned about effective customer service. Very few tellers and the drive thru hours are never dependable. I have empathy for the few tellers that actually work there. Additionally, while in the lobby, I have often witnessed that Spanish was the primary language, written on signage and through audio playing on the lobby's media monitor. Bank Of Mexico is a more appropriate business name. This location's community is very diverse. People from many countries, around the globe, live nearby. The primary spoken language is English.
-
August 2022 by J K
There is always a long line with one customer taking up too much time (always in front of course and clueless) while other bank employees are greeting customers as to where to go in line which is obvious but unable to actually work as a teller or anything else actually. They are clueless about bank activities. Quite frustrating.
