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November 2024 by Alejandro A
Request Israel, the gentleman is fluent in several languages and has the professionalism required to provide excellent service.
Angel like personality and reliable speed.
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November 2024 by Brian Woo
If the rating can be 0, I will give it 0.
There is no way to reach to local bank at this location, because they don't bother to have a voice mail option.
And I called to make sure that the appointment made online with them will be working for me. I need notary service, so I want to make sure at the time of my appointment, they do have the staff with qualification show up, because I will bring witness with me and I do not want to waste their time.
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November 2024 by Ma Lucy
Such a bad service, especially the front advisor guy. My debt card has some unauthorized activity on it, and I ask him what should I do. He just send me off by replying me to check is the email I get it’s Bank of America number is the correct one for their official number MYSELF (to check if it a fraud or not) and then call the number to solve the issue. I wonder they do t even know their own bank’s official number?!! And they literally did nothing, not a single attempt to help me to solve and clear the issue. When I come into the bank, the guy just standing straight up, did not ask me “what can I help you today?” Or anything. I mean this is also their work for helping the customers to solve the issues, not let the customer solve the issue by themselves. They really don’t what the true meaning of service responsibility in their job is. I’m very disappointed with this Katy branch Bank of America.
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November 2024 by Saad Khan
Israel at Bank of America provided exceptional service while helping me open a new account. He took the time to understand my situation and offered detailed advice throughout the process. Even though he was assisting another customer first, he made sure to give me his full attention when it was my turn. The branch itself is clean and has a welcoming atmosphere. What stood out was the level of care and thoroughness in explaining everything - definitely above standard banking
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September 2024 by Shaymaa Aljarah
Good service kind people I would like to thank Mr. Israel Berlanga He helped me a lot, and he is really nice
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September 2024 by L S
Mr. Israel Berlanga, I want to express my sincere gratitude for your support and patience as our account manager at Bank of America. Your assistance has been invaluable, and I greatly appreciate your dedication to helping us.
Thank you for your excellent service.
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August 2024 by Aaron U
Normally I pass to give any business lower rate review but this is necessary to let others know about this office. The customer service was terrible. About 8-9 people were sitting and waiting, with everyone there for over an hour without being attended to. The employees were hiding behind the wall, not managing the waiting customers at all. This is unacceptable."
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August 2024 by iris zapata
I like coming to this branch S. Fry Rd Anisha is one of my favorite banker she is very helpful and always helps me with everything.very friendly personality, always willing to help.
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July 2024 by Ebony Johnson
La Shawnnae Haynes was very helpful to me. She assisted me with everything I needed help with when it came to explaining why certain checks were being returned. She never turned her back on me. She made me understand what was going on and helped me every step of the way. While other people in the branch just told me what I needed to do and walked away she assisted me and that’s what matters and makes great customer service. Thank you so much Ms. Haynes people need to know who you are and how helpful and understanding you truly are.
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June 2024 by Haider Ali
Horrible customer service and rude people
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June 2024 by Mariaap
Love this place! Today Juan helped me in what I needed and his attention was incredible and very kind. Great service. Thank you!
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June 2024 by Tariq Abbas
Very slow service. Only one teller window at this location and long lines.
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May 2024 by Loretta
How in the world is this location has only one teller?
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April 2024 by absasari
Prior to my visit to the Bank of America financial center located at 9410 Spring Green Blvd. on April 10, 2024, I had visited the one at 6801 S Fry Rd, Katy, TX 77494. Unfortunately, my experience there was quite poor; they communicated poorly and I had to wait for 45 minutes only to be told that they couldn't assist me. However, the Bank of America financial center at 9410 Spring Green Blvd. efficiently resolved my issue in just 5 minutes.
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March 2024 by Nairim Hidalgo
Martha's attention is incredible. My entire family has benefited from her because she truly does her job with dedication and kindness!
