Ashley the front desk officer, in mason road branch is very rude and unethical, I was there for open new account but after talk to her, I decided not to open account in BOA and I just opened in chase bank and they are wonderful.
February 2024
Came in this branch to get something notarized before 4 p.m. and was told I would need to wait for their 4 p.m. appointments to arrive. It literally takes a few minutes to notarized one sheet of paper! Ten minutes after 4:13 and I'm still waiting and other appointment has just shown up! Worst BOA branch I have ever experienced!
January 2024
Literally the worst set of employees at this location. No professionalism & No good management. I only come to this location because it’s closer but every time I come I leave mad. Today the teller “Nushe” did my deposit but she is extremely rude and seems like she hates doing her job
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.
