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November 2023 by Larry H
Great place . Took care of what I needed was quick . Job well done .
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November 2023 by Angelica Nguyen
I had a fantastic experience working with Marc. He was not only professional but also incredibly helpful. Marc went above and beyond to assist my family and me in switching our plans. His knowledge and expertise in this field were evident throughout the process, making the transition smooth and stress-free. I highly recommend Marc's services, and I'm grateful for his outstanding support.
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November 2023 by David Nguyen
Marc was extremely polite, professional, and helpful in assisting us switching over from T-Mobile. He helped us tremendously and would recommend this location than the others I've been too! Thank you, Marc!
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November 2023 by Ariel Nguyen
Marc was awesome & helped my family so much!We came in to switch from T-Mobile to AT&T, & not only were we able to switch our phone plans, but he also helped us switch from Xfinity to AT&T fiber for our internet. Super cool and professional help!
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September 2023 by Michael Harris
Marchelped me fix my phone when if had no service and got my service suspended best manager!
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August 2023 by Jeymi Justo
I went to buy a cell phone protector... and once I had it in my hand I tried to bend it to see how resistant it was and I broke it... it was very simple and something of little durability... the man from the store made me pay for it ... I tried to explain to him and he just said you broke it, you pay for it ..
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July 2023 by Smoothie Queen Bah
Great customer service and I got in and out swiftly the day I went inside the store. The representative answered all my questions and assured me if I needed anything else just to give them call and hand me a Bussiness card. I was very impressed!
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June 2023 by Joe Davis
Meggin is a gem. Very knowledgeable and very friendly. She had an answer before customer service (phone) ha ha ha.
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May 2023 by Sarah Davis
Went here yesterday with some phone issues and was helped immediately. Everyone that works there is friendly and very helpful they all gave me great advice on what to do. They made it easy to understand and I am not a big technology person but the way they were able to walk me step by step on what to do made it very easy for someone like me to understand!
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April 2023 by C2 GMZ
Overall great customer service and looking out for my best interests/purchases based on my conversation. ...very attentive, thumbs up
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February 2023 by Preston Warren
This location deserves a review. With customer service seems like a "thing of the pass" Meggin gives us hope. My Vaught, I had a data issue with my i Pad. Meggin listen to closely to my Dilemma. She Immediately gave me my options and went to work solving my problem. Not close to being text savvy, she explained every step she was doing and got me up and running right away. She could of took my money and got the job done. But no, she explained and educated me as she completed the task. AT&T I surely hope that you know what an asset you have with Meggin. I visited three other A&TT stores in the Katy,TX erea, with each store giving me a 800 number to call.Thanks again Meggin!
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February 2023 by DMC 225 Vídeo Productions
Is a latin guy here, Carlos is his name... great guy he help us every time I show there .
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January 2023 by Hannah Hobgood
They could not help me in the store. I got married and wanted to get on my husband's account. I have no desire to call a hotline for ANYTHING. Much less a service I pay so much for. That's why i came into a brick and mortar store. ATT - why pay rent for a store and pay money to staff a brick and mortar store if you cannot assist your customers at your stores. This store is not a store that prides themselves in great or even good customer service. Not a place that believes in "going the extra mile" or doing anything beyond their exact job description to help out a paying customer.
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December 2022 by Jon B.
Bad bad service came to pay my rent the lady is rude and cannot do more than one thing at the same time, why I have to wait 1 hour while they sell merchandise for paying my phone rent
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December 2022 by Denard McClairne
Where do I commence with this one? I had a recent horrible experience of discrimination at this particular location and fortunately, I have it all recorded on video. Representative Megan Vela clearly doesn’t fancy African-American patrons because she not only explosively cursed and yelled at me for asking questions about my account when I was NOT addressing account issues with her, but she absolutely could NOT control herself during her tirade to the point she had to be closed into a stockroom at this location by representative Luis Flores, who was also unprofessional, but at least he did not rage out like his co-worker upon me asking questions about my account. I felt very threatened by Megan Vela and this level of discrimination caused me mental anguish. Manager Marc Lozano was the only professional person at this location who did well with patiently answering my questions without threatening me, smh. I do plan to take legal action for this one!
