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November 2023 by Vene Happiness
This place is a joke. Customer service is poor. The note on the door says bank is closed for 45 minutes. It’s been closed longer than that. Had to wait over an hour for them to contact Miami branch for a company payroll check. Then, I was told no one was answering at the Miami branch and it could take awhile so I could go home and they would call me??? The check was written on a company account with Amerant!!! Don’t do business with this location unless they are your last option.
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April 2021 by Luz Dary D
I had a great experience at Amerant ,Katy branch. The staff were tremendously friendly and helpful. Brenda, made sure I understood everything about my account and how I could fully take advantage of all the offers featured. Brenda and the staff didn't mind staying behind as I did get to their office about 15-20 minutes before closing. I was very impressed and glad I went in person.
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April 2021 by AICARDO JOSE ZAPATA CASTILLO
Dealing with bankers can be traumatic, I am pleased to say that this does not happen here, Brenda is a wonderful person, she makes things so easy, she explains very well, she is also a good counselor. If you want a great Banker, come to the Amerant and ask for Brenda, your experience will be completely pleasant.
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April 2021 by Karla Garvett
I highly recommend Brenda, she is very kind, responsible and professional.
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December 2020 by John McCarty
Brenda makes banking easy and seamless. Her approach to putting the clients needs first and truly evaluating what is best for my business is what makes the difference. I never feel pressured, I am always greeted professionally and feel like family. Thanks for what you do Brenda!
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October 2020 by Sue Bradshaw
Loved my experience with Amerant and Brenda Costilla. She was a great help in getting set up with an account quickly, super responsive to questions and very friendly. I highly recommend working with Brenda, she goes above an beyond to make sure you are a satisfied customer. You'll never get that experience at a big bank.
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October 2020 by Matt Gomez
I love my Amerant bank account! I use the features on the app right on my phone, and I can log in with just my fingerprint. Super Easy! Brenda Costilla is my personal banker that helped me set up the account and all the alerts on my phone. She's the best!
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October 2020 by lesley gillum
Brenda Costilla is very informative and professional. She helped me get a better understanding of my refi options. See her and Amerant Bank for all of your banking needs. Lesley Gillum
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October 2020 by Nicole Lane
Brenda goes the extra mile to provide the highest level of customer service. She is professional and she gets the job done. She provided the information that we needed for our business and solved our issue within minutes. Brenda truly provides PERSONAL banking with a GREAT smile too.
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October 2020 by Angela Britt
So thankful to have met Brenda Costilla! She truly has a heart for what she does. She goes above and beyond to meet the needs of her clients. If you’re looking for a person bank with a person you she’s the girl for you!
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October 2020 by David Doehring
I have used Brenda Castillo at Amerant for a god while now and she is excellent! She is personable, professional, and knowledgeable. Highly reccomennd!
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October 2020 by Justin Mabry
Brenda is awesome! She really goes above and beyond to make the banking experience great.
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October 2020 by Rae Day
Amerant helped me through the PPP loan process step by step, and cut through the confusion for me. Brenda Costilla is especially amazing, making sure I understood what I needed to do. Highly recommend Brenda and the team at Amerant Katy!
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October 2020 by Jay Meir
I switched to Amerant Bank during the COVID-19 pandemic when my bank that I banked with for 18 years all most cost me my business by dragging their feet with the PPP loan. Luckily I know Brenda Costilla From the Katy branch in with in two weeks she was able to get me the loan. She saved my business. Thank You Brenda
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May 2020 by Miles Lerch
Great Service- Cathy Nguyen made sure I was comfortable and walked me through the steps of opening an account!
