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September 2023 by Serene Sol
Not the best experience.. I had applied for loan and they were calling me in minutes after I submitted my application the lady was trying to approve me even before I was an established customer. Lending called me within minutes as well. I was denied but didn’t hear back I had to be the one reaching out on the status and the lady that was helping was very short after I was denied. Well I’m glad I didn’t became a member. Honestly it feels like they are there for the business and not customers needs or help.
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January 2023 by Monica Gil
Have banked here well over 25years.. I've never had any bad experiences or service.
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December 2022 by Shelly Rincon
Worse customer service, they treat you like a step child. Never again they are nice once they get you to be a member but after that your on your own.
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November 2022 by Shelley Coming
Ms Janice Escobar is so nice. Being in a limited time frame she was able to pull through my car purchase in a quick,no hassle way. Two thumbs to her and to Advancial.
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April 2022 by Shandy Reed
The Katy office has a truly phenomenal staff. I have been a customer for several years and started at a different branch, but was so thankful they opened this location. Part of the reason I still use them for banking is the staff. Bree Sonnier and Connie are customer service pros! They go the extra mile in helping customers feel welcomed and they really are what make Advancial a great credit union. They both need a raise! Haha
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March 2022 by Stephen Arnold
I really love banking here. The staff is great and always willing to help. I only have one issue and that is simply the night drop. I wish the staff would check it every morning, consistently, as I'm told that they do. Twice now I've had an issue.
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March 2022 by Paulo Medrano
Paid off my car loan last December for 2015 Toyota Sienna but still have not receive my car title as of today. They told me they sent it to me sometime last January but I didn't receive anything. Now I was told I have to go to DPS or DMV to get a copy of the title. Not sure if this has happened to others as well or this is really how things go. This is supposed to be my first car title after a couple of other car loans and almost 10 years with Advancial.
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October 2021 by Amanda W.
Fantastic credit union. Low fees, great customer service. Quick response. My family has banked with them for years and appreciate all the help.
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May 2021 by I Am The Spoon Mage
always helpful and ready to help you accomplish your goals. Best tellers in the business.
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May 2021 by Laura Sherman Mellencamp
I worked with Yolanda for financing on my car, and she was such a pleasure! She was so easy to work with, super disciplined and always quick to respond. I highly recommend them and especially Yolanda!
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May 2021 by Thelma Babineaux
Advancial Credit Union is the best institution I have had the privilege to deal with for many years. This credit union has the most helpful, professional staff that demonstrates great concern for meeting the needs of their members.
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April 2020 by Jim Pfeiffer
Have been with Advancial for 20 years and am always reminded why I remain a member. This week the Katy staff were so helpful in making sure I was able to complete my remote transaction, which allowed me to better practice social distancing during the pandemic. And although CD rates are currently declining everywhere, I've not found higher rates anywhere.
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October 2019 by Steve M.
I had help from a representative there to close my credit card after they raised rates unexpectedly. After a six weeks, I found I had an unexpected $25 late fee. This was after I paid the balance off to $0 and close the credit card. No customer service at all. I had to pay the bogus fee.
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April 2019 by Jacky P
As soon as I walk in I'm greeted by security. Lines aren't long but when they are, they still smile and treat every customer with respect. Employees are energetic and friendly. I have no reason to bank anywhere else. Although their ability to transfer to other banks and telephonic customer service could use some help.
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January 2019 by Todd Mushovic
Have been with Advancial for years and with their predecessors. Great services.