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November 2023 by Tara Storm
My husband and I placed an order for a bunch of boxes and stuff to move and Beni was great! He was super friendly and helped us pack up everything in our car. He even waited for us to make a trip home and then back because we couldn't fit it all in one trip. It was basically closing time by then and he never tried to rush us out, he just wanted to make sure we had everything we needed! Beni is an asset to this company and I will continue to come back here because of him if I need any more moving supplies!
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October 2023 by Mike Fountain
The customer service reps thewre are young and being trained the wrong way. i have a storage there and paid it last week and there connstantly calling about my monthly bill. the guys that helped me took my card ran it and never sent me a email receipt. now im being hounded by it because managment is never there.
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August 2023 by Ben Northcutt
Katelyn and Rodney went the extra mile to make sure we were taken care of!
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July 2023 by James L (Jflash26)
Me and my wife rented a truck from then yesterday and the experience was good. Michael helped us out with all of our questions. We also were able to get a storage unit as well with no hassle. Very professional staff that will help you with any question you may have. I highly recommend this place!
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May 2023 by Kristina H
We had a good experience. Originally we booked our trailer online, but we couldn’t tell how wide the opening was and decided to go ahead and try it out. Spoiler alert: a 6-seater sxs does NOT fit through the ramp. So we were back to square one and brought the trailer back immediately. We lost our money (it’s a flat rate for four hour rental regardless of if it gets returned within the hour) but lesson learned.The associate helping us was cool, helped hitch us up quickly enough. The computer kept giving him issues though, so it took quite a while to actually get the paperwork finished.Good place overall to rent trailers/trucks! Looks clean and kempt.
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May 2023 by Ed Fritz
Never anyone there who is “certified” to fill propane. Three times. Will never go back.
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February 2023 by Paramjit Sahota
I live like a mile away .. unfortunately ran out on gas this morning and wife told me to go get it from this place. I am here stood for good 15 mins waiting for cashier to see me as he was busy with a uhaul customer. When my turn came to get my tanks filled up he said I am not certified to do it.Sunday morning with no gas now as place is closed on Sunday.Point is why will you be running business with un- trained employees they are not an asset coz you are not training them.Very Dissapointed to be here!!
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September 2022 by B M
God forbid you need to speak to anyone at the location. There autmated phone system doest allow it. Maybe press 5 to speak to a store representative but no such option
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July 2022 by Jarrod Bradley Gems
Give this place 10 stars! Julie, the manager is top notch. She has been so accommodating to me. Polite and full of customer service. Even when she was working alone and the temperatures were in the mid to upper 90's. I am thoroughly impressed with Julie and this location. Far exceeding all of my expectations. This location is wonderful also because I have 24/7 access to my storage unit. There is also a clean and cool public (tenants only) restroom on site.
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June 2022 by J Bishop
If I could give it 0 start I would! Julie the manager is rude, lazy and unprofessional and unorganized. Did my reservation online, tried to do phone check in but had a question about the difference in location drop offs and it was like I was bothering her, I was the only one there. The truck wasn’t ready, we had to go search for it on the property ourselves, walk threw you down online and there was problems and she didn’t want to help said it was my phone that was the problem. Correct moving materials weren’t in the truck, was the WRONG size truck, that caused more then one trip and double what I was supposed to pay!! She also lied to me as well, when renting in 2019 and previous the very nice gentleman that was the manager she told me I was not correct and she had been there since opening. Funny I've never seen her till now.When returning it she had no comments wouldn’t talk to me looked over the truck said that’s what I had online and I should receive an email receipt! Nope not correct, thanks for talking to me, your rudeness and unprofessionalism! I have already contacted customer serves and will be doing so again. DO NOT go to this location, Roanoke is much BETTER!!
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June 2022 by jeff rob
I made A HUGE mistaken previous review as my brain apparently locked up for a few minutes. I had some services confused with each other. There were no 300.00 charges as I had asserted. I received my receipt in a timely accurate manner again my sincerest apologies to this facility and their employees they did a fine job.No complaints
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June 2022 by nick m
Smooth rental process. Julie was very nice, made the process easy, and gave great customer service.
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December 2021 by Jazmine Weddle
Been with Justin Uhaul since January 2017, two years into having a climate controlled storage we got a second unit there. With a huge family, we have rented trailers and their trucks more than a handful of times it seems at this specific location, with plans to rent another truck come end of this month. We have bought packing boxes a few times as well, which are affordable and sturdy! The staff is always helpful, and kind! I wouldn’t want our business going anywhere else.
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November 2020 by Daniel Skinner
Staff was communicative, courteous and respectful. Well exceeded my expectations!
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June 2020 by Fat Guy to Hulk
Great service!
