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September 2023 by Eric Bourda
The guys did an excellent job installing the fence. Quality of work was great and everything went smoothly. Would recommend them in the future.Services: Aluminum fence installation
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April 2023 by James Lynn
Superior Fencing has quality work after you point out what needs to be corrected and some of their Supervisor’s need some TRAINING in CUSTOMER SERVICE SKILLS (we had quite the issue with their employee MIKE). We shopped around for quotes on our no climb metal fence and decided to go with Superior Fencing because the rates were good, and they back up the work with a good warranty. The initial meeting with their site rep Dylan was a good experience, he drew up the idea we wanted for our fence and had a quote sent over before the end of the day. The crew arrived on time and besides Mike, they were friendly. We watched as they built the fence over the next few days and most of the work was unsupervised which seemed to go well but the moment Mike showed up, things began to get awkward. We have cameras on the outside of our house, and they pick up everything. Yes, EVERYTHING, even the FOUL LANGUAGE AND UNPROFESSIONAL COMMENTS MIKE did about us the homeowners. Every time we had a concern or had questions about the project Mike always seem bothered Didn’t seem very professional and left a bad taste in our mouths regarding this company. After that issue the workers left the job sloppy even the staining the pipes black. Our experience continued slightly downward as we started inspecting the fence and had to point out corrections multiple times before getting them fixed. At the end and after a long week we finally had a nice fence, but I wouldn't go with this company again nobody wants someone to disrespect your place of HOME. Seems like too much trouble when there are better companies out there.Service: Fence installation
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February 2023 by Grace Martens
Superior did our neighbor’s fence before we purchased our lot. They put the fence almost 10 ft over into our lot. Of course, they refuse to accept any responsibility or make any effort to fix it. Poor customer service and poor quality, as not only is the fence off by 10 ft, they didn’t even install it in a straight line as it runs at a diagonal.Update: No, we are not a client, which is why I stated in the first sentence that you did our neighbor’s fence. We would never pay a company 30-50k for a fence when the customer service is as bad as what we experienced from your company. Yes, you did finally send someone out, after almost a year of us communicating with your office. You simply said that the marker stakes that the survey company placed must be incorrect, they must have just “been lazy” and not done their job correctly. Based on that, your reply here, and your email trying to place blame on the developer, I see a pattern here of your office skirting responsibility and wanting to place blame on anyone else. The fact that the fence is crooked by 7 ft tells me that your crew more than likely just put the new fence along the temporary construction fence line, rather than measure. We didn’t own the lot at that time, so I can’t say for sure, but it is suspicious. We are having our lawyer look into the matter and if it becomes apparent someone else is responsible for you putting the fence on our property, I will happily update this review with a correction. But even if that happens, the customer service has been terrible, and when there are so many honest, customer service oriented, and quality fence companies here locally, I still wouldn’t recommend your company based off our year of experiencing your customer service.
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December 2022 by Kevin Chang
As a first time home owner, I was fairly reserved about going through the process of having my entire fence redone. Dylan came out and not only provided a very affordable quote, but I feel that he personally went above and beyond to make sure that my concerns were addressed as a first time customer. Not only did he explain the entire process, but throughout the waiting period he was in constant communication, providing me with updates. Kelly was also great to work with as she also provided details about the time-frame of the job and going over additional questions that I had. Once Pablo and his crew got here, it was a smooth process as I saw them work diligently every day to get our large yard covered with a beautiful fence. I even had several neighbors come up and ask what company worked on my fence! Seriously cannot give these guys enough credit, they were an absolute pleasure and would definitely recommend them to anyone who needs fence work done.10/10 thank you.Service: Wood fence installation
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December 2022 by Jim Lowry
This is the 2nd time I have worked with Superior Fence and Rail. Dylan fabricated a custom privacy gate for me in 2021 and he provided the most detailed and cost-effective solution for replacing 114' of existing 6' fence with 8' cedar. I would recommend Dylan and Pablo (the project manager) for any project people need done. Very professional and communicated daily during the project. Thanks for completing this is within 7 days of initial consult.Service: Wood fence installation
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December 2022 by Danny Way
I want to let you know that the new fence looks great. I probably could have gotten by with a 6’ fence, but the 8’ certainly provides an abundance of privacy. The whole team of Pablo and Allen are the best and I will certainly request them if I do any more fence work. Pablo, especially, a man with very high personal character, is a “Superior” man. He had significant concerns with any of my requests and desires and acted on them. His partner, Allen, has many of the same character traits as Pablo. Pablo clearly explained to me how the fence project would progress before the job started and he executed exactly that plan. Pablo went over and above to please me, the customer. I give the whole team an A+.Services: Privacy fence installation
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December 2022 by Warren Whitaker
it was a real pleasure having these guys do our fence. they were fast professional and did an excellent job.Dylan Snider came out on time, gave us a fair estimate. he very helpful in explaining our options and listening to our requests.I would highly recommend them to anyone needing fence work.Service: Wood fence installation
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December 2022 by Chris Ball
Patrick came out and we designed the fence. Made the deal. Crew showed up, very polite and did a great job. Patrick came by a couple times to check on them.Just a first class operation and the fence looks great.Service: Pool fence installation
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December 2022 by Aaron Maxwell
Got a quote today to repair our electric gate. We need a new control board, battery, and to lift our gate 2” higher. The quote was almost $6K??♂️. For reference, a new control board is average $250 on Amazon, new car battery is $125, and average hourly labor for a welder is $65-$125 national average. Even with fees and profit markups, we are talking $1K max. I felt bad laughing at the quote. I said I could get a new gate, entire gate kit, and 1/3 of my backyard fenced for that. As an update to this post, I ended up getting it fixed for $750.
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December 2022 by Jennifer White
Our family is absolutely thrilled with the beautiful fence and outstanding customer service provided by Superior Fence & Rail. We now have the most stunning 8-foot high board on board cedar fence--and it affords us our own private oasis. A huge thank you to Mike Holland and Jaimie Alemond for taking such good care of us. This fence is going to ensure many years of enjoyment, peace, and quiet. Best money we have ever spent!Service: Wood fence installation
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December 2022 by Michael Stevens
Superior Fence did a fantastic job! Dylan was professional and gave us a quote that was reasonable. Hernarro worked very hard and built a quality fence for us. Great job!Services: Fence design
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December 2022 by Kevin Kobishop
Very happy with my experience with Superior Fence - was great from the start with Dylan and through completion with installers Pablo and Marcel. Final product better looking than I had even expected - GREAT JOB!!Services: Custom fence construction
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December 2022 by Thylayb 1970
Pablo, Marcel & Allen were great. They installed the fence in 2 days and did a Great job at cleaning up afterwards. Thank you!Service: Wood fence installation
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December 2022 by Pierre-Luc Phaneuf
Superior Fence and Rail just completed a huge fencing project for my residential home. I can’t express enough how great of a job they did. They were on time every day, they were respectful, professional and kept their work area clean.The quality of their work and their attention to detail is impeccable. I would definitely recommend Superior for your fencing needs. From Kelly in the office, to their on-site crew building my fence in 100°+ Texas summer heat, you won’t be disappointed.Services: Custom fabrication
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December 2022 by Cole Bieser
Calvin and Chris built a great fence. They worked quickly and were very respectful of our and our neighbors’ property. They helped us solve a problem that could’ve really messed up the whole installation!Mike was our sales rep and he was easy to work with, always picked up the phone or called right back when he missed us, and was able to quickly answer questions or give advice.Service: Wood fence installation
