-
November 2023 by Jose Angel Duno
Good service
-
November 2023 by Andres Monroy
I came for help to get a new tire as the tow truck brought me here and they saw that my car was towed. They didn’t have the type of tire needed but when I ask to help me get the spare tire on they denied service. Some bolts are extremely hard to remove. How unfriendly they are on a time of need and off course I was going to pay for their service. It’s ironic I had to call people to help me out to do this at the front of their shop. Bad bad bad service. Hope this doesn’t happen to any of them.
-
October 2023 by Rafael S.
Bad experiences here.Rush time I needed to be fast without breaking any law But Sam's policies aren't avtual about asking physical and electronic ID.Toooo badSome time I can be flexible but sometimes it what it is.Good services is not to give all what customer wants Bu it's a great experience in this case I just came for a pants.I decided to take a wine botle and a package of dry fruits. But in this moment all my I'd was electronic They didn't accept for a wine a bottle and I'm I good looking moren than 30th Does the law say that You lost 35$ from your pocket and a bad experiences of almost 10 people waiting in the line. Watching our discussion Does texas liquor law says that must be I. Physical???? To check my ID Tell me
-
September 2023 by Ashley S.
This is one of the worst Sams clubs I have ever been too they left $300 worth of groceries out in the texas heat and went to do someone else groceries until I yelled. The other guy forgot to give me my pull ups I had to call inside. Another time the guy forgot half of my groceries and made me come back to get them and now the last straw I sat for 40 minutes my pickup time was 2 to 3 pm my groceries are not done they haven't even shopped for them the guy wants me to wait another hour. I'm canceling my membership
-
August 2023 by Hector Medina
I will like to say thank you Leticia you are the best for helping me. I forgot my wallet and you help me get on the app to pay with my phone. If it wasn't for you I was going to get home with out my baby milk
-
May 2023 by Nataly M.
The store itself is amazing and customer service is A1 but the little cafe shop needs some ranchhhhhhhh !!! What kinda pizza place doesn't have ranch? But other then that it's all right.
-
January 2023 by Yvonne S.
Pick up order placed the night before for between 12-1pm. Still not ready and it is 1:45 pm. Went to the store only to be told they are way behind with their pickup due to being short handled. This isn't the first time for them. It seems as If they are often short handed. Sam's no longer care about their customers. It is all about increasing their profit. I am up for renewal 1/19, think I will pass on being s member for over 30 years.Ya'll NEED TO HIRE MORE PEOPLE!
-
October 2022 by Purple Place
I was there at 6 sign says be back in 30 minutes is 6:40 they don’t answer the phone and will close at 7. I don’t think they are coming back. So customer service no ? good
-
October 2022 by Tami W.
I needed some help today with obtaining a copy of a receipt. BERET was so helpful and went above and beyond to get me the information I needed! I can't thank her enough for the "Can do" attitude & obviously the store empowering their employees to take care of their customers. THANK YOU BERET!!
-
August 2022 by Victor Gonzalez
(Translated by Google) I always found what I looked for(Original)Loque busque siempre lo encontré
-
June 2022 by Kristal V.
We had a grocery pickup scheduled for 6-7pm...we arrived at 6:15 and waited 45 min before our order came out. It was one box of trail mix When we asked the guy delivering he said the times are assigned by the computer but that doesn't mean your order will be ready between those hours...you have to wait til the text or email comes in. We are used to shopping at H‑E‑B and Target where the time slot you choose for pickup is the time slot you are able to pick up. The system here is not ideal so be prepared to wait.
-
June 2022 by Taylor B.
they NEVERRRRRRRRRR answer the phone man. NEVER. it's so frustrating, like why even have the phones lol
-
March 2022 by Linda Toups
customer service was so helpful and store was well stocked
-
March 2022 by Toy Gee
great place to shop.and get a snack
-
June 2021 by David Fisher
Thank you Sam’s Club for getting us back on the road quickly fixing the tire on my car I will recommend Sam’s club to all my family and friends ones again thank you for your help the Fisher’s
