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February 2024 by Nicky Teresa
From the first email response from Mustafa “Moose” we had hope in buying a car again. He was very honest and informative about the car we wanted. He didn’t try to push us into buying something else. Once we got to the dealership my husband and I were very impressed on how open Moose was about the car and the small issue it had, how they run things, the warranty and the next steps in buying the car. He gave us our space to drive the car and talk about it with out pressure and did his best to fix the small issue the car had and assuring us his mechanic could fix it. He made buying a car SUPER SMOOTH and would definitely recommend my family and friends to Encore Mortor Group. We our selves would be going back for a car for my husband! Thank you for all your efforts in taking care of us. We really appreciate it.
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February 2024 by K Hudson.
Fair priceGood customer serviceFully recommend
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January 2024 by Chase Robinson
Excellent family owned business. I called to set up an appointment while on the way and the car was waiting for me to test drive when I got there. Every member of the team was kind, accommodating, and eager to find a deal that I was happy with. A pleasure to work with and I could not recommend this group enough.
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January 2024 by Antonio Soria
Nice cars and great attitude!!They have a mechanic behind them named David for quick mechanic jobs.
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January 2024 by Brian Daniel
This place is outstanding! The best car buying experience I've had. Mustafa was professional, responsive, friendly, proactive, upfront, and straightforward. His price was excellent and his customer service was top notch. Communicated clearly and quickly with me through the whole process. I felt he wanted me as the customer to truly feel taken care of and to be satisfied. I will certainly without a doubt be looking for my next automobile with Mustafa and Encore Motor Group. This isn't your normal car dealership. You must give them a look.
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December 2023 by Leah Comstock Salinas
fantastic service and no pressure sales experience. The car was not only exactly as listed on Car Gurus but the absolute cleanest used car I’ve ever bought. They did such a meticulously job detailing it, the car felt brand new. I spent the day going to 4 dealerships in Houston of similar size and the cars werent cleaned and there were hidden fees and things not disclosed about the car on car gurus. This was so quick and easy and such a great deal they will be my go to shop from now on.
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November 2023 by Shaun spears
No hassel, friendly service. Car was as advertised, cleaned and detailed. The price online was the price on the car. I purchased the car near closing time and they helped me get the car to my house, which was 1.5hrs away! Good group of people to work with.
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October 2023 by R.D. D
Great customer service. Very nice selection of cars. Bought one off the lot today extremely clean in great condition for a great price. Hassle free buying process. Very satisfied. Would highly recommend. Will return again.
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October 2023 by Michael Cha
I worked with Mustafa, the owner of Encore Motor Group. His staff was friendly, professional, and easy going. I took the vehicle I was interested in to another shop to have it thoroughly checked out. After having it inspected, it passed with flying colors. I was given a competitive price on a late model Hybrid Sedan that I had been shopping for over several months. After the sale Mustafa and his team ordered a couple of parts for a minor issue I had that would have cost me much more if I had used the dealer a few miles away. Shortly after this experience I also took my wife’s vehicle to Encore for a tune up and was quoted a price much lower than the shop I usually go to. Overall I had an excellent experience with this business. They have both competitive prices and excellent service which is quite rare these days. What more could one ask for? I hope to return sometime soon as I might be needing to replace my other car next year. Thanks for all your help Mustafa and staff.
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September 2023 by Cheyanne Clifton
Mustafa helped our family get into this absolute beauty with all the stipulations we threw his way. He made everything go smoothly and without any headaches. Super happy with our purchase and will definitely come back in the future if we are ever in the market for another vehicle. Thank y'all so much!!
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August 2023 by Jenee' Broadnax
The crew here was excellent! Mustafa was super patient and allowed me time to do my auto application with the bank in his office. He hung out with us until we got an approval. I like the fact that it's a family owned business working together as a team. We closed the deal the same day and on a Saturday! Definitely try here before you go to a major commercialized dealership. The sale here was more personalized, no pressure.
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August 2023 by DwayDwaynene DavisDavis
So this was essentially my first time purchasing a car from a dealer. My brother actually did all the "talking" for me but I was right there with him the whole time and I can honestly say that we left there quite satisfied with the vehicle and the experience. We drove to Houston from Baton Rouge and when we arrived I was immediately greeted with a warm welcome. Gad got the keys and allowed us to take the car for a spin around the area. He was direct and professional but above that he was a genuinely good-natured individual. He was knowledgeable and honest about each aspect of the transaction and even made sure the car was washed and fueled before we got back on the road. The car was just as it appeared in the photo's; very well kept and in flawless operating condition. I've had the car for exactly a month now and I enjoy it more with each passing day. It was competitively priced especially given its excellent condition and low mileage. Getting a hold of the title took a little longer than we expected but that was no fault at all on Encore's part. Gad kept in touch with me every step of the way; again, incredibly professional all the way across! If you're anywhere withing driving range of this dealer you should absolutely take a look at their inventory.
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August 2023 by Tito Mendoza
Mustafa and Gad are the best! They were very reasonable and always ready to help out. My wife and I are shopping for a car for our daughter who is going to be a high school senior. Shortly after purchase, the car developed issues which is no one’s fault. Stuff happens to used car. But Gad and Mustafa made sure that the car is back to working order at their own expense and that you are happy. Other dealerships would probably just let you hung dry since they already have your money but not these guys! Highly recommended and we would buy from them again!
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August 2023 by Sandra Vargas
The best car dealership I've ever bought a vehicle from! Mustaf and Gad are very professional and friendly, and the whole process was very easy and quickly. There were no hidden fees, literally, nor unwanted surprises in the purchase. We will definitely be getting our next vehicle from them!
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June 2023 by Mr Snow
Encore Motor Group is a very very professional auto dealership! Gad and his team had one of my dream vehicles, and conducted the process of my purchase in a smooth and easy informative manner. Thank you very much!!
