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October 2023 by Julio Rojo
Very expensive but at least they have a very good service
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October 2023 by Mark Parsons
On time, polite, clean, and just as nice as can be.
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September 2023 by William M.
Two separate experiences with this dealership, both were not good. Last august the AC compressor on my truck quit. I took it to Bacon for them to replace the compressor. About a week goes by, I get the call it's done. Come pick it up, I pay, I'm handed keys, $1500.00 later I have to walk around the parking lot to find my vehicle, and it's absolutely filthy. Would have been nice to have a courtesy wash, but at the very least go pull the truck around to the service drive so the customer isn't wandering around looking for it. Oh well, chalked it up to a Friday. Fast forward to this August and I purchased a truck used, that only came with one key. I wanted to have a second key cut for it. I go in, speak with the counter person in parts, he says the key is not in stock but they can order it, have it in a few days. It's $53 + tax for the key, $50 to cut it, and programming will be additional at the time of pickup. I agree and pay the $111.00 for the key and cut, and leave to wait for their call. A week goes by and I call to see if it's in. "No sir, hasn't shown up yet." "These keys take time." Ok, so I wait. Another week goes, and again I call. The gentleman checks and says "nope, it still hasn't come in." At this point I call Hall GMC in Tyler and ask them about ordering a key. They said it's not in stock but can have one tomorrow. I decide to deal with them instead. So I call Bacon back and tell them I want to cancel the order. The parts guy sounds surprised, says "give me a moment to check." He comes back laughing and says "yeah we can cancel the order for you." I said let me guess, y'all never even ordered it, did you? NOPE!Two weeks I waited after paying for a part they never ordered. THEN I call the cashier to make sure the refund will be processed at once. "Oh, I need to check with parts, I haven't heard anything about this." She comes back says ok, we'll take care of it. I ask if it will go back to the card on file and she says "oh I need your card number to process the refund." How would they have done it otherwise? I would have hung up and had to wait another week to then find out they couldn't process the refund because they didn't have the card number. After a week the charge is finally returned, and I go to Hall. They order the key, and charged me NOTHING to cut it. I was informed that it would need programming and I would make an appointment for that service at a later date due to time constraints. Class act outfit. We service both of our GMC's there now. Bottom line, this was handled very poorly, and possibly unethically. To charge for a service that another dealer does not is outrageous. The parts manager at Bacon is rude and can't be bothered to help paying customers. I did not have my title at the time of payment and he went on and on about how he would not cut the key until he had proof I owned it. Which is fine, but you took my money anyway. No one knows what is going on. Amateur operation. If you own a GM product in the greater Tyler area, go to HALL GMC. They will take care of you.
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September 2023 by Danny Woodruff
Service department very rude. I came to pick up a truck for a big company that had been repaired and it seemed they were irritated to have to wait on me. I felt like they did not appreciate our business at all.
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June 2023 by J Warfield
Very professional service, price seems reasonable.
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September 2022 by John C.
We put my truck in for service. They kept it for an entire week and only ran a diagnostic check. In addition they changed the oil with out being asked to. We were without a vehicle an entire week and paid 220 dollars for an oil change we didn't want.
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September 2022 by James Sloan
The only place I buy a car and service parts are excellent and courteous and fast
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August 2022 by Phil Weber
Work done was good, people were hospitable and kind. Wait on vehicle was minimal. Good experience
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November 2021 by Betty Brown
Went in for 1st oil change on car. Also rotated tires. In and out quick. Everyone very polite and answered a few questions about car. Very pleasant visit.
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September 2021 by D.C.J. News Media
These people are the best of the best of the best customer service work quality make you feel at home I recommend this place to all my friends
Chief
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September 2021 by C W
Paul Laney will help you get a car. He is diligent in finding a vehicle that will fit your needs. Great place to do business with!
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September 2021 by Ben Bransford Jr.
Outstanding service. Unfortunately, there are few trucks to look at because GM can't complete assembly.
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June 2021 by Carol Adcock Barker
Very fast & friendly service
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May 2021 by Samuel Olvera
Good service.
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May 2021 by john fonville
Had my oil changed and they were great!!
