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July 2024 by Brendy Pillaca
I asked for help and no one came to help me. They must improve customer service and be more empathetic. They must hire new people. VERY BAD ATTENTION.
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July 2024 by Rajani Bali
Staff need to learn how to speak on phone and manners to behave with customer, or they will end up closing shops like other pharmacy chains.
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May 2024 by Shoaib Mohammad
Terrible service . No staff members and the one that’s present is very slow. And poorly dressed.
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May 2024 by Ilyas Mohammed
NOT for PHOTO services.
The person who handed over the photos is rude so is the store manager. When we point the bad quality of picture, they asked us to go elsewhere. Never coming back here. And I would advise not to go to this location for photos.
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April 2024 by Randy Bingman
Generally receive very good and timely service from the pharmacy. Special shout out to Jade today as she found me a coupon, without any prompting from me, to attach to my refill prescription which resulted in a significant cost savings over what my insured cost would of been! Thank you Jade!
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February 2024 by Dibresha Standberry
Very bad customer service i received today. Lady refused to ring up my items due to another line which there was a cashier taking care of that line, so i had to get in that line while she ring up another person from that line, omg. Didn’t make any sense, hire people that have common sense & customer service skills.
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February 2024 by Christian Funes
Showed up JAN 6 2024 2pm for a rapid COVID test, was told they were out of stock because I signed up for the COVID/ FLU. I worked as a pharmacy technician at a Walgreens in NY last year. My store would call and inform the patient of the shortage or offer an alternative option. The help was almost non existent here and the pharmacist on duty was never made aware. I just went home. Last time I’ll visit the store
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November 2023 by Sarath Kumar
We had come in for taking a passport photo for Indian passport renewal. The photo was taken using a very basic digital camera and the print had very less light that the white background appeared almost yellow. We still kept a leap of faith due to our urgency and continued thinking the services offered at Walgreens would be standard and have minimum acceptable standards.Our application was rejected because the photo did not meet minimum standards and did not have sufficient quality. For a place offering passport photo services, this is the basic expectation. While we understand for $18 one can’t expect any much of a touch up or photoshop expertise, being able to give a photo that has sufficient lighting and quality is bare minimum. Else, please refrain from providing this at your store.
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November 2023 by pradeep G
I would have rated 0 star if possible. My wife placed online order to print few photos. Estimated pickup was 6:45PM but i went their at 8:15 PM but photos were not ready. When i asked when will get it ready they did not have any answer. Then the lady who says she is manager of the store started looking for order in the system. I told her my wife's name and phone number but she could not find it . I offered her to show picture of my order and confirmation on the phone . It was also having order number as well . She refused to see that. Surprisingly they cannot search the order by order number in the system which is really weird . She was acting so arrogantly that anyone can loose the temper. Then she threatened me to call police if i will not leave the store. I said go ahead an call police because i did not do anything wrong . Ultimately she did not call . It seems like she was just trying way to get me out of there. Then after some time she was able to find order by my phone number and name . She said she is processing the prints and disappeared. After waiting for 30 minutes her colleague came and said due to some technical difficulties they cannot print the photos. I don't think that was the case because when i was their she printed 2 orders in front of me for other customers.This is the worst experience i ever had in any store. Never ever go to this Walgreens at valley Ranch for anything . They will make you cry for their service. So disrespectful and no sense of customer service.
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November 2023 by Catherine E. Thomas
There’s a real epidemic of rude pharmacy workers these days! You don’t have to get pleasure in telling me I can’t get my medicine.
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November 2023 by sai nishanth
Bad customer service
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October 2023 by Dina R.
I visited on Oct 11 at 12:15 pm. The employee working the photo counter and the manager had the worst customer service. They were short, preoccupied by their own conversation and the fed ex delivery driver; not helpful. Walked away with the "too bad nothing we can do- figure it out for your self" impression.
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October 2023 by Garrett Anderson
Extremely bad customer service here
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September 2023 by Emily S.
The pharmacy staff is hit or miss. If you are lucky to go pick up your medicines when the ladies are working, it's fine. But when it's the guys, they are usually pretty rude when you ask basic questions. I've heard them speak very rudely to clients who come asking about vaccines or who don't speak good English. The ladies are more polite and nicer overall. Can I also say how pointless those large screens they have in the refrigerators are? It puzzles me that they have them there when you're going to open the door anyway to see what's inside. Half the time what's on the picture doesn't match what's inside anyway.
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September 2023 by Carlos Zuniga
Horrible experience ever!! I’m Latino but there’s a Latina working there that I never thought she was a racist with her own people! She is short and long hair! Horrible experience
