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December 2023 by Nasser Iqbal
Helpful and understandable as always
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November 2023 by Josiah T.
On two separate occasions, with two separate vehicles, I have had terrible experiences with the service department. Know that (at least at this location) they are not in the business of service, but rather SELLING SERVICES.You're better off going to your local shop. I recommend Rick's.The first time, I already knew what the issue was and came in for a quote on the fix. After running their mandatory diagnostic ($150), they informed me they could not find anything wrong with my car other than their recommended preventative maintenance repairs totaling half the cost of the vehicle. I had to go on a ride with the service technician explain that this was a common steering column issue with older highlander models and then tell him what parts would be needed. I ended up taking it to my local shop and getting it fixed for half their quote, but regret wasting my time here.The second time, my catalytic converter had been stolen. I needed a new one from the manufacturer, after trying two aftermarket parts. I called the service department to get some information on a part (price and lead time). Instead of directing me to the parts department or just looking it up, they condescendingly asked me if I was "sure" I needed this part. Then proceeded to refuse to give me any information without paying a full diagnostic fee. (I had already had another Toyota and a local shop diagnose the issue). The service manager E. Alvarez told me, "Don't you know we're not connected with other Toyotas? If you want any of that information, you're going to have to pay me $150 to run a diagnostic."Do not waste your time at this service department.
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October 2023 by Brandon B.
I will never do business with them again and you should follow suit If you don't want to be scammed. I took my car to the dealership like I have for the last 9 years due to my check engine light being on. I had a misfire in 2 of my cylinders. Prior to going to the dealership autozone and another mechanic both confirmed the misfire. Toyota told me there was no misfire and sold me a battery service for $265. The head mechanic said he thinks the issue is the battery. A month later I have the same exact problem I had a month prior. I had to pay $155 twice for a diagnostic fee. The second time they told me I had a misfire which I already knew. To fix my issue Toyota wanted me to replace all the coils on my car that I just recently replaced and charge me $760 dollars. I refused the service. I went to autozone after wasting 6 hours dealing with Toyota's incompetence. The coil was still under warranty and I got a free replacement. After I put the new part in my car the check engine light went off on its on and it didn't cost me anything. Took a total of 5 mins to swap the part. Be aware of these scammers. They'll tell you since your parts aren't genuine Toyota parts or aftermarket that it'll cause issues which is a complete lie. You do not have to use their parts. Do not fall for their lies and overpriced service.
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August 2023 by John K.
Attention to all current andor future toyota of irving customers!!! toyota of irving sold me a car with a fraudulent carfax! i highly recommend checking your car's carfax yourself, and not the papers the dealership give you upon purchase. i checked my car's carfax and realized there was an accident that was reported on the original carfax around 2 years before ever purchasing it, however (and pay attention to what you're about to read), the carfax the dealership gave us said otherwise !!! i came back to them and talked to a sales manager who told us to get with the general sales manager who will be there the day after. the day after comes, and the general manager basically tells us that its our problem to deal with and not theres. we're definitely not ones to be tampered around with, we'l be moving forward with legal proceedings.god bless and know where you shop!
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July 2023 by Shemara J.
We went to buy a new toyota Corolla and manager was very very rude. He said they don't have any available and yelled it was all about the customer service and if you are only here for the product this place is not for us. Sadly they did not have the product or the customer service and and went to another dealer who had several cars available which we bought that day. I would definitely stay away from this dealership. It was the worst!!!
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May 2023 by Rob H.
Eunice Camacho was a total bitch! When asking for a full car diagnosis, I received a obd2 code reading that cost me north of $300. Before the diagnosis Eunice assured me that I could use that cost towards any repairs. However, it turned out to be only towards specific kinds of repairs. Very vague when explaining everything and didn't seem to care about my situation at all. I don't care for the place in general but if you go make sure to not get Eunice!
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March 2023 by Alana G.
This place is HORRIBLE! I took my car in to be looked at due to the AC not blowing cold. Before my car was even diagnosed they were talking about. my parts are not covered by factory warrant and also extended warranty. How and why do you know this? Before it is looked at...this place is a rip off and just wants your cash. Do not take your car here. Please go any place else but here. 2020 Toyota Camry, under 36,000 miles how is it not covered.
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January 2023 by Mauricio Gonzalez
They were not able to sell me some parts for my Toyota without the Vin Number, Eventhought they Service my Vehicule every 3,000 Miles.
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January 2023 by Yong Kim
Goodservice
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October 2022 by Robert Mason
Needed a part for my car they ordered it right away and had it for me in two day. Awesome customer service!!
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October 2022 by Sherlyn Larios
Auto parts department has bilingual customer service, which is great .. love it ?
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October 2022 by Luis zanella
Order spare parts, they speak Spanish
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October 2022 by Juan` Lopez
Very good attention and I received what I was looking for
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October 2022 by Nestor A Rodriguez
Excellent attention
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September 2022 by Jake J.
If I could leave a 0 star review, I would. Told me the vehicle was fixed and it sure isn't. Now I'm having to pay a tow fee and haul it to another dealership. The "service" department needs a lesson in SERVICE. Do it right the first time and if you don't, MAKE IT RIGHTDO NOT USE THIS DEALERSHIP
