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September 2024 by Simon Holt
Toyota of Irving did a great job and made sure to take care of me while it being cheap quick and good.
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September 2024 by Jennifer Hunt
Alec was a pleasure to work with. We had some challenging issues with my Toyota repair and he was a huge help dealing with it all.
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August 2024 by Kathleen Young
I had an excellent experience with Alec and the team at Toyota of Irving Collision Center. Alec kept me informed throughout the repairs and advised on additional maintenance. The staff did an outstanding job fixing my truck and even went the extra mile by washing and vacuuming it. I'm truly grateful for their top-notch service and professionalism. Highly recommend!
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August 2024 by Andrew Rodgers
Communicated very well the entire time my car was getting repairs. Thank you Alec for your great customer service!
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April 2024 by M OSMan
65 dollars cash only to get estimate !!! The website clearly says FREE estimate , this is false advertisement and I’m going to pursue this matter legally this is not a jungle, customer service needs to stop stealing from people disrespectful and intimidating
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April 2024 by Mo Osm
I tried to get a estimate for my collision damage but the lady who pick up phone calls for the collision department asked me to get 65 dollars in cash to get the estimate but it's supposed to be free , I tried to pay with my apple pay but she refused to do it she said cash only that's why I knew its a scam ,I gently asked if I can speak to a manager, she did not call nobody and she was laughing with her coworkers instead, I don't believe Toyota is treating people like that its ridiculous and theft
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April 2024 by Adriano Da Silva
Thanks you Amer radwan for helping me pay for a new car!!! Thank you very much Don Amar for your attention TMJ!!
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February 2024 by Akil Virani
Creat customer service and very friendly staff. Highly recommend them if you need your car fixed.
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February 2024 by martas Curry
Customer service was second to none! Made me feel valued, kept me well-informed during my time of my car getting repairs completed, Bernard was another key person in taking statement, observing during his audit and making assessments as to what was needed. The communication between their representatives, the car rental place, Enterprise, and my insurance carrier, USAA, was very smooth. The car ride feels even better since I have gotten my vehicle back, and still no issues to report. Job well done, from customer service representatives, the auditor, as well as the mechanics! I thank you all so much!
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December 2023 by Alejandro Moreno
Great people, great work! Toyota certified replace center so I bring all my vehicles here if they need collision work.
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November 2023 by Najika Sempai
I don't mind waiting for repairs, the issue is I picked up the car they painted the bumper silver in my car is gray, and they also somehow when they were fixing the bumper disconnected the horn! Now my horn doesn't work! Meaning I have to drive another hour back from Fort Worth to Irving to get them to fix the problem when they assured me everything was great! This is after having told me it would be ready 2 weeks ago, only to tell me that when they put it all together they realize they didn't add a piece and then they had to order it! So now I have my doubts as to whether or not the whole thing is even put together correctly! Very disappointed! Exhausted! Can't believe I have to drive back up there! I have missed too much work to have to go through this now!
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November 2023 by Jesus Moreno
They assisted me in my language, very friendly and fast.
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November 2023 by Phillip Martin
Kevin is the best! Company does an excellent job and really take care of you and your baby!
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November 2023 by John Bailey
Fast, courteous and friendly.
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September 2023 by Cindy M.
These folks are a preferred supplier for my insurance company and they were close by. Had an appointment on a Monday for the estimate. A week later a still no estimate after a week of excuses. After reading the feedback here there is no chance these idiots are repairing my car. You have been warned.
