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January 2024 by Alandra WIll
I go to any other smart start it’s quick and easy this place is slow. I mean slow slow slow might as well be slothstart smh
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December 2023 by Nellita Love
even though having an interlock is annoying as hell, these guys at this location WORK HARD and are always friendly when I come in. they are also easy on the eyes if you know what I mean. they don't allow the line to be crazy long without servicing you in the bay areas. so far, the best location.
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December 2023 by JOHN MCKEEL
I took my vehicle two hours early to be sure I was on time. This shop completed the work did not call me to tell me my vehicle was completed. When I was called a team member stated they would stay until I was there to pick up my vehicle. That team member left did not advise he was leaving. I drove over an hour when I get there building locked my vehicle was left outside unlocked. I could not get my vehicle until the next day and the sales team misrepresented cost of install. Go To InToxalock
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November 2023 by Chasity Moore
If you’re looking for speedy service this location is not for you. Please look elsewhere.
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October 2023 by Dillon T.
Smart Start Inc. is the biggest rip off ever and scam! They will take your money in a second and make you wait for months for their own f*ups.They design the whole entire thing to make you fail even when you shouldn't just to prolong you as a paying customer. Still waiting on over $300 in credits because they have complete non speaking english customer support. Go ahead and WAIT 2 hours on hold just to be transferred to another complete idiot then get transferred again. When it's finally time of that crap and get removed,, the "system" will get dates and times wrong for service for you to violate.DO NOT DO THIS ONE!! ,, of course unless you want to pay way over and have your time extended by years because of their incompetence and need you as a client business scam.Just remember, they lose money when you succeed, so they appear to design it around everything to make you fail and be a lifelong customer. GOOD LUCK!!!
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September 2023 by Chris Limarino
I arrived at the Smart Start Ignition Interlock (4848 Plaza Dr, Irving, TX 75063) location where Draeger Technician: George Deleon had personally scheduled my next interlock calibration appointment for Wednesday September 6, 2023 at 3:00pm. As I arrived on time, there were no Draeger Technicians and since Draeger Technician: George Deleon had failed to be present to calibrate my interlock device in the scheduled time of need, a Smart Start Technician told me to get my interlock device calibrated at the Haltom City, TX location (the only Smart Start Ignition Interlock center with a Draeger Technician available to calibrate my interlock device that day). I had called Smart Start in an attempt to reschedule but after being put on a long hold, I had to obligate (to avoid any fees/ fines & interlock device lockouts), to drive an additional (one hour) commute to the Haltom City, TX location (battling the DFW traffic) and another (one hour) commute back to Dallas. All the miles, gas & wear on my tires just for a 10-15 minute interlock calibration that should've originally been calibrated in Irving, TX as was scheduled. Unbelievable!
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August 2023 by Ragingbulls_
They were fast and gave me great service on explain everyting
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July 2023 by Brandon Moffatt
Great experience, explained everything very well and installation was superb
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June 2023 by Skyler Karolczak
They schedule the recalibration appointments for people with no rhyme or reason in the app and today I was told you're just able to come in whenever. I thought it was really weird when I pulled up for my 10:45 appointment and there was a line of vehicles, so I asked the clerk guy and he said "oh we just put random times really, you can come by whenever"This place is a joke. They also had me scheduled for another appointment in the app for 2 days later on a Sunday when they were closed which turned out to be an error. Then after I left I realized they scheduled my next recalibration appointment for 4 days after the one I just did and it's supposed to be once a month. Good luck getting a phone call through to the actual office too, the automated call will send you in circles forever.Highway robbery every month having this thing and the staff is underwhelming at best.
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May 2023 by Brandon Eads
Fast service and Will was amazing to work with. Thank you very much Will.
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April 2023 by Jerrett Lynch
Had an installation today at the Irving shop and everything went great, experience was better then expected. Gentlemen who trained me, I believe his name was Chris was very knowledgeable and professional. Overall not a bad experience.
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March 2023 by Katherine N.
Justin was awesome! Very young but a patient soul!Look for him. He is very kind!:)
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March 2023 by patricia martinez
Employes were Super answered all my questions, &all my concerns Super excellent service , friendly staff ?
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January 2023 by s. smith
I got right in with no wait. All the guys in there were friendly and thoroughly showed me how to use it and let me know if I have questions to give them a call.
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January 2023 by Fritz Foster
Staff is very uneducated. Would reccommed making the sacrifice to drive to a futher location if possible for first time installment. Unproffessional and even worse cutomer service for people who are forced to be customers. It almost seems like they are working off of commission, it's that much of a scam. A lack of care in just about everything. It's a shame they let this staff handle an operation as important as this. I believe they are the ones who are inebriated, with what they believe they can get away with. And based on the recent reviews. This staff seems like the downfall of this location. Only 11 more grueling months to go with these people...