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November 2023 by Christian T.
Wasted 2 weeks trying to get a card and they still can't print me a card !! Worst bank ever haven't had access to my money in over a month !!! Changing bank asap
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November 2023 by Justin Bearden
This is the worst bank on the planet. Maybe if i leave a bad review someone with competency will actually reach out to talk to me. Every person who answers the phone just transfers u to card services and card services transfers u BACK to the kid on the phone who doesn't want to or know how to help u. Its a giant time suck and will get u nowhere. I've wasted so much time chasing my tail with this bank. Save yourself the trouble if you're looking for a good credit union, KEEP LOOKING
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November 2023 by E S
First time at this location and Mr. Wilber surpassed what it means to take care of the customer. This man answered all my questions, and pointed me to the right direction in everything. No question went unanswered.
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October 2023 by Kenneth M.
This credit card debit card and transaction that happened on 10-16-2023 is a epic failure the technology department needs to be terminated every single one of the employees. We have a house hold of 3 of us who never received our cards. I go to a location and they had advised that they cannot print out a card because their machines are down. Therefore leaving us basically stranded. They said we could take money out of our account but most of all my stuff I pay online. One thing you do not do is mess with somebody's money like this credit Union has today. I am calling for the immediate termination of the president of resource One as well as all the technology people that's employed by resource One. You can't do a major overhaul on your credit card system or debit card system without going through phases. We should in line for about an hour as other customers were trying to get their cards activated because they were unable to activate them online or on the phone. Therefore the customer service department also should be terminated. From this point on I will be banking with somebody more reliable.
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September 2023 by Melissa Contreras
Jacob Urbina took the time and made the effort to help me achieve my goals and I could not be more grateful! Truly the most sincere, helpful; and friendly representative I’ve ever dealt with in this credit union.
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September 2023 by caitlin foley
Been here about five years and I have never had one bad experience and they always help you even when you’re down and out and having money problems never will switch banks love them
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September 2023 by Mark Tilford
Great team at the teller counter. My only disappointment is that there isn't a branch close to where I live so I drive from Ft Worth to Irving to bank
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August 2023 by Karla
I truly appreciate the staffs help at R1 Credit Union in Irving TX!They are always helpful and serves its customers with a smile!
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August 2023 by Henrietta Ajayi
Been coming to the Irving branch since it opened and they are great ? special now
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August 2023 by Eva Padierna
This is my HOME location! I have been banking with R1 for over 7 years and there has never been a time of any kind of bad experience! All the staff are always so friendly, respectful, and ready to help with a smile!! I love the bank app, it is so easy to use, and also mobile deposit is so convenient! In location or on the phone R1 staff are awesome!
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August 2023 by Brenda Judith
Great customer service. Alma is so helpful and knowledgeable. Ana is also the best at resolving issues. Great branch!
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July 2023 by Mr Cline
I'm not sure why this location has such a bad rating. I'm assuming that it is only because most people only leave a review when they are dissatisfied. But I've been to this branch many times in the last 7 months since moving to Irving and it's always been a pleasant experience. Sure, there may be a line now and then, but that's any bank. I give this branch 5 stars. I'm no Brad Pitt but every single time I have ever stepped through the door I am always greeted with a "Hello! Thanks for coming in!" or something similar. The tellers have always been polite and friendly.Especially the young ladies Denise and Ana.I have nothing bad to say here. It's been a flawless experience for me at this branch 5 star all day.
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July 2023 by Simon Hernandez
I will say this bank is awesome. The workers are always with a smile and greet you when you come in. I've bank here for the past 5 years, and on and off in the past 9 years. Never have had a complaint much more of a personal connection with there customers and that something we really appreciate after working all week.
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July 2023 by Diana Rodriguez
Very friendly people always very helpful. Anna very nice always helps me with any problems and never feel like they get bothered with it.
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July 2023 by Michael Butler
Alma did a great job! She was patient, efficient and friendly!
