Westway Ford Quick Lane & Service Center in Irving provides vehicle sales and service. The experience can be mixed, with some customers reporting wonderful and great experiences while others feel up and down. The dealership is noted for having a better vehicle selection than others in the area and for offering amazing Ford Financing. The service team is described as exceptional and very good with friendliness and service, fixing cars without any problems. However, phone etiquette is frequently cited as terrible, with difficulties getting through and long hold times. Appointments are not always honored, leading to long wait times for services like alignments. The staff receives significant praise for being competent, courteous, super friendly, informative, and helpful, with specific commendation for their service and sales assistance. The dealership is seen as a reflection of the community, attentively serving Spanish-speaking customers. Many customers express satisfaction and a high likelihood of returning for future business.
Andres was my advisor and got my car taken care off without any negative experience ! He’s great and I can only advise you to go see him when getting your car serviced ! The service team is also exceptional and fixed my car without any problems. Great service !
January 2025
Professional and quick service. Thanks guys. Much appreciated.
November 2024
I had a wonderful experience at Westway Ford .The gentleman name Andres Cartin is very competent and courteous person and he showed his courtesy throughout from beginning to delivery of my car ford expedition . If I have to give him numbers then he deserve 10 out of 10. Satisfied customer. Dr shaikh Muhammad Afzal
