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January 2024 by Erika G.
Kudos to the South Irving store for amazing customer service from the Pro desk. I was looking for a needle in a haystack of documentation - everyone I spoke with was very helpful and kind, and the Assistant Store Manager, Paula, was fantastic. Thank you to everyone for offering your expertise so graciously and professionally. You're my store!
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October 2023 by Michelle B.
If I have to ask for the code to use the bathroom. I'm not shopping here. It's nearly impossible to find someone for help now I have to ask someone to use the bathroom. Nope.
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July 2023 by Sherry C.
I went to Home Depot mid afternoon. I was in need of a good pest control powder that wasn't harmful to humans. A helpful employee there named Debra was so helpful and I got what I needed plus information about color of the tags in the store that meant discounts. I never knew that. Very helpful lady. Guy in plant department whom checked me out was very pleasant, something not seen in this world much anymore.Keep up the good Customer Support ! I will be back.
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July 2023 by Susan C.
We had our floor measured for laminate. Two different Home Depot employees came out & measured to get all the specs. The materials were delivered. The installers show up and say they can't install--the floor is not even enough. Home Depot won't refund the delivery fee--more than $100. To top it off, the manager Lorena was very rude & condescending.
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May 2023 by Michael Anthony G.
am quite upset paula the manager in paint department was advised on oil base being sold to me by a diffrent emplyee he reasured me it was the same ...now ms paula stated she will not exchange paint... very bad attiitude none shalant....very horrible service
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April 2023 by Fatema B.
Curbside pickup has worked out well for me and today I was given a gift from the employee on behalf of the Store Manager.
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March 2023 by Terry M.
No carts. No service. Every aisle blocked off. I've been to three different locations, and the same story every time. Get your act together. I'm shopping somewhere else.
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February 2022 by Angela V.
Home Depot is my go to store 99% and this store has got to be the best restrooms I have ever been to for HD! They have updated everything including locks that show occupied so someone does push on the door during your private time. The step stool for kids is perfect. When you have a 35lb grandchild that you have to help up to wash their hands but you have a sore back, you will understand why to me it's perfect! I wish all HD stores would follow in their footsteps! Also, Jacob (I think was his name) young man in paint gave 5star service, greet, offered assistance, asked if I needed anything else, wished me well, like a pro! I wish I lived closer, this would be my go to store!
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January 2022 by Fred T.
Absolute worst Home Depot I have ever been to, all young employees doing nothing but standing around talking to each other. And if you ask them a question they don't know anything and are so bothered that you are even there. Have a attitude is their job. Being helpful, respectful or customer service is something these employees are NOT... if you go here you are on your own but you are paying for these kids to hangout NICE. Go somewhere else if you can
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March 2021 by Jay Rankin
Friendly staff, social distancing rules in place
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March 2021 by Rob Soto
Great experience! These guys always get our order out asap!
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April 2020 by Renee' F.
I was very nervous to do an in store pickup, but decided to go ahead and do it anyway. THIS PLACE WAS PACKED. Went in and was greeted and taken care of by a lovely lady by the name of Candy. She found my order quickly even though it turned out the last name was wrong (totally my fault, I put F instead of my complete last name). She had me signed out within minutes and sent someone to the curb to load my vehicle, she even came out to help. Anytime I need anything for home improvement I know this will now be my go-to store.
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April 2020 by Taylor S.
It was super busy today at curb side pickup and the waits were longer then expected, but we had the nicest employee bring us some drinks while we waited! Shout out to Michael Q, thanks for the kind gesture!!
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January 2020 by Martin R.
Today I had a bad experience in customer service, it is supposed to be a service for that, so I have been to other Home Depot and they have helped me perfectly, the woman who was in the morning, was very discriminatory for having problems For a personal identification, so you do not know how to serve the customer, I have had the same case and always solve efficiently.
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August 2019 by Sienna B.
My neighborhood Home Depot. No single men here-but hey-otherwise it's a great store. I've bought paint, wood stain, outdoor and indoor lighting, flashlights, batteries etc I've encountered a multitude of very helpful associates. They have that lovely military discount (10 %). I'm looking forward to using their air conditioning maintenance, they are substantially cheaper than some price checking I've done online.