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November 2023 by Wendy Morris
They are honest and fair. Nice owner who will tell you what he thinks and let you decide what you want done. Highly recommend.
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November 2023 by Natalie Ammons
Fast and friendly. Definitely someone I trust with my vehicle.
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November 2023 by Ty Brown
Clean place great customer service skills good work
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November 2023 by carl smith
Mr. Juan is cool been at the shop for years.
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November 2023 by Tom E
I had a Bad experience with this auto service center. My CAR AC was not working .They told they do the AC recharge and refill.Once it is done ,they charged me $150 and told the AC is fixed . But I just travelled for 8 miles , AC stopped. I went back immediately with in 15 minutes, told them AC is not working. I asked them for refund as it is not working as they promised. The guy at the store bluntly said no refund. I just lost my money believing them.SO BE CAREFUL BEFORE U VISIT THIS PLACE.
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September 2023 by Shelly M.
I would give negative stars if it would let me. I went there to get my car inspected because my husband has been taking our vehicles there for a while. I was asked for my insurance card, so I handed the person my phone because like most people my card is digital. Then I was asked for my ID and I said "oh, it is on my phone, hand it back". He refused to hand me my phone back and said "no I need your ID." I advised him again that my ID was on my phone and to hand it back and he looked at me and then turned my phone around in his hand looking at it. When I finally got my phone back, I opened my case and removed my ID and asked if he planned to take my phone into the work bay for 10 minutes like he did the person before me. He said that he would need to take my phone and I advised that was not acceptable. He told me "Well then bring the paper copy" and when I said he should really update his process so that he is not asking people to hand him an unlocked phone and walking completely out of site for 10 minutes. And to that his response was to tell me that he "did not give a shit" in front of very young children. I called him on his inappropriate language in front of the kids and he continued to repeat that he did not give a shit. Unprofessional, rude, and outdated. Our entire lives are linked to our phone and anyone who unlocks theirs and hands it to this shade tree mechanic is just asking for trouble.
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February 2023 by Super Zrod
Great service / friendly staff
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February 2023 by Tim Cord
I'm an IT guy, not a mechanic. Not knowing how to fix car problems & not having the tools to be able to fix the stuff I DO know about is the worst. Thank the good Lord for Payless Tire & Auto! These guys are fast, honest, & by far the most fair mechanics that I've come across so far in Texas. I take my cars to them for everything that they have the capacity to repair. They even fixed my 2008 Audi A4 a few times.If you need an HONEST mechanic & you live/work near Irving, give these guys your business. They've never once led me astray.Services: Auto brake repair
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February 2023 by Tim C.
I'm an IT guy, not a mechanic. Not knowing how to fix car problems & not having the tools to be able to fix the stuff I DO know about is the worst. Thank the good Lord for Payless Tire & Auto! These guys are fast, honest, & by far the most fair mechanics that I've come across so far in Texas. I take my cars to them for everything that they have the capacity to repair. They even fixed my 2008 Audi A4 a few times. If you need an HONEST mechanic & you live/work near Irving, give these guys your business. They've never once led me astray.
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November 2022 by Amy
Felt very very awkward here. One of the mechanics working on my husband cars stared at me very intensely when we pulled up to collect the car and then the same mechanic misplaced the car keys when we had paid and were trying to leave. I did not feel welcome here at all and could not wait to leave to be honest.
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October 2022 by Osarobo Odeh
Great customer service!
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June 2022 by dedee Neveragain
Poor customer service.I had them do a Oil change 4 months ago and afterwards my gasket valve cover has been leaking.I have onlyHad the car 1 and 1/2 years.No leaks no issues until now. Now my oil and battery light came on they indicated just wear and tear but I just drove it out of town one week before wear and tear ….right. They also put a alternator on and now all lights come on a week later car and my car is stalling, leaking radiator fluid & running hot .New issues because I told Juan they messed my oil change months ago.I was stupid to go back to Payless auto.The Major dealership wanted to charge me 1100 to put on the alternator Payless about 225.00. I will never shop here ever again!!!!!Juan chewed me out for telling him about his mechanic, who messed up the valve gasket after the oil change. I recently got a warranty I can afford and get my car serviced at the major dealership who I trust and previously had my other car serviced years ago.So much for trying to save money. Thank God for the warranty.Services: Auto maintenance
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July 2021 by Damitra Gage
I have taken my vehicles to Juan at Payless Auto for about 15 years. I always receive quality, professional service.
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April 2021 by Thomas Vasquez
Juan is the best mechanic in town!
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April 2021 by Dexmar Gonzalez
Good service