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March 2024 by Diane Wild
Can't pay off a note in person. Pretty stupid.
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February 2024 by ZZY
Just received letter on Jan 20, 2024 dated December 24, 2023. Nationstar Mortgage LLC (dba Mr. Cooper) writes to inform ALL of their customers of a data security incident at Mr. Cooper that may have involved some of your personal information. What information was involved? The personal information in the impacted files include customers name, address, phone number, email address. SOCIAL SECURITY NUMBERS, DATE OF BIRTH!There you have it! Here is my issue. You can't have them sell your mortgage to someone else who has better data security systems. Your flat out STUCK with this incompetent mortgage company. CEO Jay Bray should be fired. Now, thousands of customers will be stressed out wondering if their data is going to be used down the road. Their fix, watch your credit report on us. Really? Should have never happened!
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February 2024 by Adam Lucier
#fail your customers
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January 2024 by Kerry Schwab
Unbelievably unprofessional. Does not comply with many federally mandated mortgage transfer laws. Avoid this company.
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December 2023 by Harold Bates
My father never missed a payment in 20 something years and someone at this office shredded a payment said it didn't bring the account current and wouldn't let us catch it up. Now 2 years or so has passed and are being kicked out of the house cause they are selling the house. Only gave us a 20 day notice
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December 2023 by Mark Arguello
Mr. Cooper, gauged me with advanced condo insurance. That I automatically paid. This practice hurts me, because I live on Social Security payments. I feel Mr. Cooper uses unfair practices. This from USAF Vietnam veteran.
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November 2023 by Jeff
Not impressed. Mr. Cooper bought my mortgage without my permission and is doing a much worse job than my old company. Constant issues with their amortization schedules being wrong, plus the massive data breach on 10/31/2023 that snarled up the whole system and is still not fully fixed. Get your act together Cooper!
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November 2023 by Sam L
What an absolute piece of garbage company… everything from customer service to online portal is trash STAY AWAY AT ALL COST
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November 2023 by Bonnie Gilmer
Great company
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November 2023 by K Jones
Paid off loan three months ago and still have not received release of lien.
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November 2023 by Debierne Crawford
My husband and I recently consolidated our outstanding debt via a Mr. Cooper’s Home Equity Loan; which was handled extremely professionally by Jordan Anderson (Initial Loan Officer), Melissa Eli (Loan Processor), Ray Nickens (Real Estate Appraiser), and Camron Cook (Vylla Title). Every single one of them were extremely professional, personable, and detailed oriented.What we appreciate the most is that from the very beginning of the process, Jordan clearly understood why we wanted to consolidate our debt and what our short term long term goals were. In less than one hour, he clearly and succinctly explained how much we will be able to save each month and that it is possible for us to pay off our mortgage in five years or less. As a bonus, he was as excited for us as we were from the beginning of this process. An additional bonus is that he remained in contact with us throughout the entire process to make sure we understood what was happening; which we truly appreciated. The final bonus is that even though we had to schedule the appointments - at our convenience - with the appraiser and the title company; we were able to complete the process within 30 days….For these reasons, we highly recommend Mr. Cooper Mortgage Company for anyone who is interested in purchasing or refinancing a home or property.
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October 2023 by Angela Davis
Both gentlemen I dealt with were very courteous and professional. They answered all my questions and returned calls promptly. They walked me through the process and explained each step and what to expect. I was very surprised and pleased with how smoothly and quickly the process was.
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October 2023 by Leyla Marcos
Kate Phillip and Carlo Guariento are excellent and efficient. Their knowledge and business sense made refinancing easy. It was easy to contact them and they responded immediately. It felt as if I was working with friends who really care about my success.Thank you.
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October 2023 by Daniel Flores
I had a great experience with Mr. Cooper Mortgage Company: The staff members were very helpful in the process of refinancing my home. I will recommend Mr. Cooper to all of my family and friends.
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October 2023 by Zest Fully Clean
I'm delighted to share our exceptionally positive experience with the Mr. Cooper Refinance process and extend our sincere appreciation to Jana Klemm and Lynne Cox for their invaluable support.From the outset, the Mr. Cooper team displayed exceptional professionalism and expertise. Jana Klemm, in particular, demonstrated an outstanding commitment to understanding our unique needs and guiding us through the process with remarkable clarity and patience. She made complex concepts easy to grasp and was consistently available to address our questions and concerns.Lynne Cox's meticulous attention to detail and efficient handling of paperwork ensured a smooth and well-organized process. Her professionalism and responsiveness were greatly valued, contributing to a seamless experience.The combined efforts of the Mr. Cooper Refinance team, with Jana and Lynne leading the way, transformed this journey into a collaborative partnership rather than a mere transaction. Their dedication, knowledge, and customer-centric approach are truly commendable. We highly recommend Mr. Cooper and the outstanding services provided by Jana Klemm and Lynne Cox. Thanks to them, we not only secured an excellent refinance deal but also gained a deeper understanding of our financial situation. We are immensely grateful for their exceptional support.
