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September 2023 by Wully Mammoth
Service department has no respect for your time. We bought our car here and had an awesome experience, then took the car here for our service. We are busy folks so we made an appointment… for drop off and pick up. Apparently that means nothing. Or maybe since it was a free service they put us to the bottom priority. Either way they were apathetic and indifferent to their lack of timeliness. I haven’t even got the car back so I gave it 1 stars… I should give it 0 stars to match the s—ts they give about our time.
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September 2023 by Kevin Meyers
Big thanks to Andrew for taking great care of me yesterday. He was very accommodating of my crazy work schedule and got my car back to me before they closed. Special thanks to Jude for shuttling me back and forth, too. Top notch service.
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August 2023 by Donna Spencer
Don't service your VW at any other dealer. This one is beyond compare! Andrew was professional, polite, and expedient in repairing my issue. He communicates concisely and listens to the customer. I didn't buy my car here, but next time, I won't look anywhere else.
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March 2023 by bennie lucero
Morgan was fantastic, if you need service on your vehicle I highly recommend you request him! Even got me a specific model for my loaner, and was very flexible with my pickup and drop off times. Morgan also contacted me on his day off to ensure I was updated about my vehicle. 5 stars for sure!Services: Steering & suspension repair
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March 2023 by Alex
They replaced a leaking transmission cooler under warranty. My service advisor Morgan did a great job keeping me updated and getting me into a loaner when the repairs took longer thank expected. Service team did a great job!Service: Transmission repair
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March 2023 by C P
Loved the experience of finding and buying my atlas!! Daniel was a pro. Thanks principle!
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March 2023 by Tanner Little
Anthony Butler helped me with my vehicle. He did an exceptional job answering my questions and was very prompt and provided expectations accordingly. Appreciate him and his team’s service and attention to detail!Services: Auto engine diagnostic
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March 2023 by Yousuf Khan
It was a breeze coming in and driving out with all the work done in no time at principle VW.My door lock had a problem and when I first took it to a VW dealership in lewisville, the staff there was not only super rude but they told me that they need to run diagnostics to figure out the problem and to do that I have to leave my car with them for upto a month. I couldnt believe them a bit. My experience was so bitter with them and I had no hope of getting this fixed.I then called principle VW and they got me appointment the next day. They also diagnosed the problem and fixed it in a matter of hour. Anthony checked me in and he was so polite and considerate. At the waiting room, every staff member who passed by was greeting us all. Principle is a pinaccle of service and I will only let them service my car. They are the most reliable and customer oriented franchise.Thank you so much you guys at principle!!
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February 2023 by Madeleine King
They were wonderful and got me in and out for my first oil change quick so I wasn’t late for work! They will definitely be my go to dealer from now on. Drove 120 miles from the town I live in and it was worth it for such great service!!! :) thank you!Service: Oil change
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February 2023 by Clay Martin
This was hands down the best experience I have ever had at a dealership. I had a check engine light come on and they had me schedule and repaired within the same day. They also detailed my car and made sure I had a ride wherever I needed to go. i will only take my vehicles here.Services: Exhaust
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February 2023 by Chris Sereseroz
The appt process was easy. Greeted on arrival & check-in was fast. My car was serviced in a timely manner. The car wash is a nice extra touch. I am so pleased & definitely recommend Principle Volkswagen.Service: Oil change
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January 2023 by Monica Lourdes
Excellent customer service experience atPrinciple Volkswagen as always. I have been taking my vehicle to Justin Candelaria since he and his team were inIrving. They are super professional, friendly and always more than happy to help. Justin and his team have always gone above and beyond in providing a really positive and easy experience for me no matter whether if I'm taking my vehicle in for scheduled maintenance or a super short notice situation that would be difficult to handle for anybody else. I truthfully have nothing but positive things to say and feel really grateful to work with them, as my issues or car needs have not just always been resolved, but they've been resolved with an impressive customer service experience!Services: Tires
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January 2023 by Lorrie Tedesco
My part was not available in the United States and was prepared to not have my car for 2+ months, but received the phone call, part was in and my car would be ready that afternoon. So, what was suppose to be 2 months, turned into just a month! I was elated. Waylon my service writer was very informative and kept me updated. Customer service was impeccable.Service: Electrical
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December 2022 by Suzanne MasonBarr
Great service from service advisor Morgan and technician Jay today. They both worked very efficiently with my appointment time.The wait was as briefly as possible for replacing a low beam headlamp. I was disappointed when Principle left Irving as that was very convenient for me, so this was my 1st visit at the Grapevine location. But I will be driving a little further as they proved worthy of my business today. (Nov. 2022)Thanks Morgan & Jay!Service: General repairs & maintenance
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November 2022 by Mark Everett
This was my first visit to Principle Volkswagen in Grapevine; it won’t be my last.I had scheduled service to complete a repair that my previous dealership had not performed correctly, in addition to do the 50,000 mile service on my 2016 VW CC R Line. In addition, the check engine light had just made its first appearance.As expected with a new dealership, everything was clean and new looking. My service advisor was personable and professional.I was kept advised via text message with a video link and was able to select the services they suggested. There was no pressure to purchase services.The car was ready as promised, at less cost than the original estimate. It was delivered sparkling clean. And they did not charge for correcting the other dealership’s incomplete repair.Definitely will use them for service on my car and when it comes time for me to replace my car, they will be my first stop.Services: Auto engine diagnostic
