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April 2024 by Jimmy Nguyen
Nasty girl there, name sarahi. She cackles when people suffer. Go there if you want to hate.
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March 2024 by RealVlog Unconventional
They attempted to accommodate me in any way possible but my schedule conflict caused me to cancel
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March 2024 by latresa billings
Always a great massage with my friends at Massage Envy in Las Colinas.!! Marta has been a great therapist for helping to maintain my back health! You are missing out if you have not booked yet. My next several appointments are already on the books!!!
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March 2024 by Marina Ziva
First of all , massage therapist Rachel did 50 min instead of 60. I had a feeling that she never did full body massage before. She was kind of scared to touch my low back and hips, knees . Also medium pressure felt like nothing. Besides that this place looks nice and probably has some good therapists. But I don’t want to take a risk and try it again and pay $130 for just putting oil on my skin .
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March 2024 by Aja Washington
I've been to alot of massage parlors and found that massage envy was the best of the best. Unfortunately, my experience at the Irving location was not so great. I paid for a 90 min massage(medium strength) with the exfoliating foot massage. My appointment was for 11:30am. I was brought into a room at 11:55, and was told to change and waited another 10 minutes in the massage room just to be talked to the whole time and just to have only my shoulders worked on, well the right side of my shoulder was worked on for almost an hour, and my left shoulder for only 5 to 6 minutes and my feet just had a warm towel placed and some scrub and then wiped off and that was it. I literally did not get a massage. But I paid anyway and still tipped the guy. But I will not be visiting that massage envy anymore.
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February 2024 by D M
I still haven't gotten my money back. I canceled my service and they kept taking money out of my account.
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December 2023 by Amanda Sheehy
I have been multiple times, the atmosphere is lovely and the staff is nice. Mia is my favorite masseuse, she has 15 years experience and I felt I could tell by the care she put into my placement, reviewing & explaining my consented areas and customer service. She makes sure you're comfortable and adjusts quickly when told too firm/soft. Pricing makes it difficult to come in regularly and membership is a year contract with scary reviews so I cant commit.
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October 2023 by Tammy McAree
Whoever was working the phones today 9/30 at 12:49pm was absolutely disgusting! So rude and terrible! Will never return!!
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October 2023 by h thomas
Fraudulently charging credit cards! BEWARE!
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October 2023 by Brian Hurst
Do not go here! They will fraudulently charge your card and not tell you why and be rude when you call.
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August 2023 by Pooja Shah
The worst mistake I could’ve made is getting a membership with massage envy. Not only do they make it virtually impossible to cancel your membership, they’ll make it extremely difficult to use your credits. I had one last credit I needed to use— the massage therapist had to cancel due to a health issue, which isn’t a problem at all. However I had a few days left to use that credit with no availability. I tried to schedule with the massage envy near me, but was told I needed to call the location where I first created my membership in order to get an extension to use the last credit. After getting a 2 week extension, I scheduled a facial (no massages available, but a facial was available). I went for the facial today and was told my credit expired upon checkout. The staff member saw the notes that my credit should’ve been extended but they didn’t actually apply the change in the system. I had to call the location and wait to speak to someone who was able to do this. While it got resolved, this is just one example of the horrible experience I’ve had. Trust me and don’t make the same mistake that I did.
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August 2023 by nadir abdeltam
Holly Spurgeon do better as a general manager learn how to speak to your customers patiently especially when the customer has to deescalate your escalation and learn the difference between an argument and a conversation and an explanation!!!
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July 2023 by Vicki Treiber
Great massage with Tyson. Able to get in same day for back pain relief while traveling for business.
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July 2023 by Jody Delgado
I find it hard to get appointments with the better masseuses here. Even though it's the closest location to me, I drive further to other locations. I don't know if the franchise owner is there in person often. As a business owner I know how hard it is to get good people but I think more attention needs to be paid to getting good people.
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April 2023 by Jane Panes
I've been a member for over 10 yrs. I've visited California and main in Las Vegas... My first time visit in this location ... came inside, none of the 3 customer service staff "DID NOT GREET" they just looked at each other..., I acknowledge first and none either respond "welcome to Massage Envy" They needed more customer service training!!! Not a very welcoming location!!! First impressions and I didn't like that!!! Just like that kind of people you do not want to make business with!!!
