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July 2024 by Anna M
The pharmacist went above and beyond to help me with a custom request.
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May 2024 by Dien Truong
Always helpful and sends text updates on prescriptions.
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March 2024 by Heather Daily
the pharmacy made me wait 30 minutes to fill a prescription only to tell me I was out of network and the medicine I needed would cost over $300. They could’ve said that before making me wait a pointless 30 minutes? Also, I came to this location twice before and they were closed even though online it said they were open. DO NOT GO HERE!
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October 2023 by Nicki
Worst phone call experience ever. I asked a question and the technician started laughing at me and I tried to explain and she kept laughing at me. Very unprofessional and rude. How do you expect a customer to feel heard when you guys allow your technicians to treat people like this. I also work as a technician and I have never continuously laughed at a customer for anything. I just didn’t have a choice but to come to this pharmacy. No words but ridiculous.
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October 2023 by J H
Unprofessional and rude. I was shorted a prescription by 30 pills in July and August. I was told to forget about the 30 I never received in July…. ?
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September 2023 by Jennifer Howard
Unprofessional and rude. I was shorted a prescription by 30 pills in July and August. I was told to forget about the 30 I never received in July…. ?
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August 2023 by Matt W.
Quick checkout typically I wish the stated prices were what rings up at the register. You have to watch it
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August 2023 by Molly R.
Not sure about the walk in part at this location but the kid filling my instacart order was great! Placed an order and was here with the hour. He messaged about replacements right away and very responsive. Will use again. Thank you kelvin!
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June 2023 by chris
The manager Jeff is by far the most disrespectful person I have encountered here, his customer service skills most definitely need improvement. I will no longer continue to fill my prescriptions here.
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June 2023 by Emily S.
OMG where to start. The cashier last Friday was extremely rude. Things are a mess and they have way expired items in the dairy section. It's a mess. It's a very large store and one half (the produce and wine side) is nice and clean and the other half is a disaster it's almost like a dollar store, disorganized and dirty. Employees are rude and ignore you when you ask questions. I hate the self checkout, their machines don't work well half the time, they only give you like 2 seconds to bag your things a lot of times it goes "PLEASE PLACE ITEM IN THE BAG" when you have already put it there and it makes me feel like they are watching me to see if I'm stealing anything. so I try to always get in a cashier lane but those are slow and the cashiers are rude. And the restrooms are DISGUSTING. Its too bad Target doesn't carry as many things but I'll try to do as much of my shopping at Target where the employees are nice and useful and avoid this Kroger from now on.
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April 2023 by Monica P.
What a disappointing experience. I often need money orders for random amounts due to my job. I stopped at this location and waited in line at the money center. I needed a money order for .40 which is a small amount. I was told that the minimum was $1, which I agreed to, and then the employee at the next register said it was more than that and needed to be over a dollar. They called the manager, who took a while to call back. I told the employee I was okay with purchasing a $1.40 money order and paying the fee. The manager called back and said it was a $10 minimum. I have NEVER heard of a policy such as this and have gone to other stores without issue. I asked if this was a Kroger policy and was told it was the manager's discretion. How incredibly unkind of the manager to refuse the sale. It wouldn't matter if the money order were a penny or $10; they would have received the same amount for the money order. I went down the street to the post office, where they were okay with selling me a .40 money order. I have never heard of minimums being placed on money orders, and the staff and management were just being difficult. It would not have affected them just to be kind and sell the money order, whether it was 40 cents or $1.40. This is no way to treat customers and is a significant turn-off to wanting to return. Inconveniencing your customers is a great way to turn them away from your store. Do better.
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January 2023 by Michael Harris
There was a misunderstanding, and the folks here covered the COVID vaccine, which was my main concern, and they even provided me with a mask, since I left mine behind, thinking that the COVID one wasn't covered either, but they covered it, and I can always get the flu shot anywhere else. Thank you folks for taking care of that for me! Will be back.
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January 2023 by Brian R.
Pretty bad experience here last Friday around 9:15 pm. There were a lot of people in the store, they closed the self-checkout lanes and checking out was extremely slow. I was looking for some specific items and every employee I asked was unhelpful, and they were out of a couple of things or the shelves were such a mess that I couldn't find them. But the worst was the cashier...I made a little joke about the lines, and she almost bit my head off...telling me that customers expect too much (like not standing in line for 25 minutes on a Friday evening, maybe?), that they can't hire more people and that she's tired of customers complaining. As soon as I paid she turned off her light and left my stuff for me to bag.Funny, the Target a couple hundred yards north doesn't seem to have those issues. The employees there are actually helpful and nice! Checking out during the evening can also be a bit slow there, but overall it's a much better experience. Hell, even the Wal-Mart seems to be better stocked and have better service. The great thing about this Kroger is that there are many better, friendlier options nearby. Next time I'll go to Sprouts, Whole Foods, Target, Wal-mart, or drive a bit to the Tom Thumb by the Four Seasons. But I'm not coming to this Kroger again.
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December 2022 by Akhil Jain
Bad bad customer service.. I waited for my meds for 45 min and they told me it’s lost.Manager Jeff Loh is so so arrogant and told me there are 1000 prescriptions here and where should I find it. Wow, what a bad customer service.
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December 2022 by Bob K.
This store's advantage is its size -- its choice of products. You can spend a lot of time here and get lots of exercise. Unfortunately, employees are in short supply. Want someone to bag your groceries? Not a chance -- get ready to roll up your own sleeves. Have a cartful and are concerned that 75% of the checkouts changed to self-checkouts without enough space to even bag your own groceries? Well hold my beer: half the self checkouts are now closed apparently because of a shortage of employees. When you can't even staff enough people to have 1 per 6-7 self checkouts, you know this store has a problem. Concerned about safety and theft in your local neighborhood store? Well, enjoy the newly installed "gates" at the doorways, making it even more difficult to get in and out of the store. Expect orderly and well-stocked shelves? Guess again -- shoppers wanting to take advantage of post Christmas sales found many shelves disorganized. Hit by a tornado may be a better description.One can only hope that some savvy developer will read this review and open a decent new grocery store to serve the community and offer some competition so Kroger may get their act together.
