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September 2023 by Mary A.
I know people do not review this Kroger as being a good store, but it is Kroger, not Whole Foods. Seems good to me. If you are in the area and need groceries, this is a decent store.
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September 2023 by Michelle G.
Arrived at the deli a tad before 8pm and was refused service. Customer service had to call for help 3xs before asst manager came 20 minutes later just to tell us the deli gets an hour to clean. The sign CLEARLY states "PROUDLY SERVING YOU 8am - 9pm"!!!! Management do better! Change your hours serving sign because this is false advertisement!
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January 2023 by Jay O.
Great prices, large store. Did not find the staff particularly overly helpful. Walk in and look lost (looking above at signs, stationary) they just walk right by.
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September 2022 by Jonathan G
I use the pharmacy a few times when picking up my prescription. And no greeting at all. It's early in the day and the clerk acts rude doesn't say hi or how may I help you all she says is "date of birth? I've live in countries where clerks are way more professional and thist makes me ashamed of US custome service. I hope a manager or CEO is reading this
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August 2022 by J O.
This Kroger is the bane of my existence - so much so that I live in the neighborhood that borders it and choose to drive to further stores (even in a pinch). From the app never working, to produce which is always on it's last leg, to pretty dangerous scene after dark - lots of drunks loitering and harassing customers for money (hence the police cams IN the parking lot), which management shows zero concern with - this Kroger is an absolute mess. *Only positive to note is the older gentleman who works the self checkout area is a saint - being patient with all customers and seeming to brighten up the rest of the experience.
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July 2022 by J D.
My son went to kroger to buy some meat for dinner. He saw huge packages of pork roast. When I opened one there was this strong smell of death. Put them both in the bags and went to return them. They said we don't take back items on sale. Oh but they "CAN" sell it? Seriously. In this time of food insecurity - I was sure they would take them back. I WILL NOT SHOP AT KROGER AGAIN. I still have Tom Thumb, Aldi"s, El Rancho, Target, La Fiesta to get everything I need. There is a huge difference is in cleanliness between kroger and El Rancho. Everything is placed neatly. Found out they accept returns without a receipt. No questions asked. THAT IS GOOD CUSTOMER SERVICE!
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April 2022 by Steve
Very polite and helpful
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February 2022 by Pey Pey F.
The guy that works uscan at night is clueless. He sucks. He act like he the king. He is to bossing.
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January 2022 by Linda Z.
Its closes before time half hour to 45 minutes earlier, so they should not say they close at 12:00pm because they DO NOT.
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December 2021 by Howard L.
This is the Kroger that no one really wants to go to, but does so anyway because it's the nearest grocery store to where they live. Shopping carts are surprisingly sparse, and the few that you do find are likely rusty or squeaky. The building itself seems dated and the people inside (both customers and employees) give off a weird vibe sometimes. As for the quality of the groceries: you'll likely find whatever it is you need, but I'd give it about a 15 percent chance that the store is having one of those days where nothing is in stock and shelves are very empty. Produce and meat here are fine. Though about 50 percent of the times I shop here, the pre-packaged produce shelves are lined with lots and lots of discounted products that have a rapidly upcoming expiration date. The same goes for the meat. Also, never come here from 5pm to 8pm on a weekday. The lines are obscenely long- even if you choose to do self-checkout. The irony about this whole review though, is that this Kroger isn't even the worst one in Irving! That honor belongs to the one south of Hwy 183 at 2201 W Grauwyler Rd ... never, ever go there.
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September 2021 by Akpor Odiong
I had a fantastic experience with Mrs. Skarnagel,the pharmacist, (easily the most personable medical professional I've met). She was pleasant, compationate, courteous, helpful and friendly. We need more professionals like her in our world today. Thank you ma'am!
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August 2021 by Kutub Uddin
If I could give a negative star rating I would.Staff doesn’t care about patients medication emergency, It’s been 2 times I was returned from pharmacy at 7:30 pm in week days, refused to fill up medication because they were closing @8:00 pm.
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August 2021 by Lashanda Nwachukwu
Fresh food
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July 2021 by Liz C.
This store never has enough carts or they are broken...not to mention Dale at the self check-out always acts like he hates being there with certain people. He's had an attitude both times I've asked him to correct an item price. No all employees hate working here, he's just one of the few.
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February 2021 by Evelyn R.
Went grocery shopping this morning at this location. Alot of expired items on the shelf, rotten produce and worst of all... the refrigerator in the meat department was open during my ENTIRE time there. The fridge was completely stocked with meats but just makes you wonder how safe that really is.
