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March 2024 by Bwalya
Very poor communication. Made me purchase parts I didn’t need. Machanic was clueless and couldn’t answer questions about my car.
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February 2024 by Yasmine Alliu
Omg! I am super excited while writing this review. John's Japanese Auto are super good at what they do. They fixed oil leaking on our SUV LX 470 and smoking. We went to several places but they couldn't diagnoses the problem. I am official recommending them to all my friends and family members. Thank you again.
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October 2023 by Cary Spring
Never ever go there. The lady here is so cheap and loot your money. So rude, no respect to customer.Service: Transmission
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September 2023 by R M
I just had my oil changed in this shop and I’ve had a pretty good experience with it. They changed it pretty quickly and the workers are very friendly. Normally when I do work with my car, I get bad experiences from workers attitudes but this one is really friendly and fair prices. Always support your local business shops :)
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August 2023 by George E
I don't like reviewing negatively towards businesses, as I understand this could be a factor for where people go and do their businesses, so I review this place with careful consideration.This was my experience with this place, I had a vehicle that would not start, in fact, the problems began with struggling to crank. I ruled out that it most likely wasn't the battery as it was replaced a year and a half ago. I thought it could probably be a starter issue, so when I explained to the front end person, she said to leave the vehicle with them and they'll investigate.I left, and in about an hour received a call from them saying they found the issue being some loose cables going to the battery. I thought this was probably good news if that's the only issues to why my vehicle struggled to turn on. When I came back to the shop and pick it up, I continued to troubleshoot the vehicle because as much as I wanted to believe it was a minor issue, I wanted to really be sure. The issue remained the same.I had asked the front end person that is it possible that it wasn't the issue if it's still having the same problem. They directed me to talk to the mechanic that worked on my vehicle. This was an older gentleman, I thought I could ask him questions and he could provide answers, but when I persisted that if it could be possible that it's a starter issue, he refused to acknowledge it. He refused because he said he already checked it, and it wasn't it. So the problem now became that it was a battery issue. They suggested I go to where I got the battery since it's still under warranty. They charged me $40 for this service, then after getting my newer battery, I was charged another $70 for a higher end one since my original wasn't in stock. I returned to the shop after it was replaced. The problem was still the same.I stood there with the mechanic, while he was just revving the engine and trying to charge the battery more, saying that in time, it'll go away, just needs to be driven more but that the problem with starting will go away with this new battery. He still would not consider it was another issue other than the battery after asking him again and again, that he checked it.Fast forward 2 weeks later, the vehicle started one last time to drive to another place in Irving, but then was stranded after because there was no crank to start the vehicle. But hey at least the lights were on when the key made contact, so at least it wasn't the battery. We spent more money for a mechanic near the area to tow our vehicle to their shop and for them to work on in. Turns out, just hearing the issues we explained, and them troubleshooting for a couple of minutes, and then confirming after removing the starter from the vehicle that it was the starter being very old (since manufacturing date) and needed to be replaced. He even showed me how after attaching an electric reader that it was faulty.I'm not sure what this place's business model is based off of, but they should really consider who they employ, otherwise, if they blindly trust the person giving bad information and not thoroughly checking, then the entire business is to blame. I won't be returning to this place for any sort of business, and I'd strongly suggest that if you're even consider going here, that you will probably spend your time and money somewhere else, because they might just waste both of those and end up costing you more down the road. I don't think I've ever encountered such a place of business for me to encourage not to go, but this place is definitely it. To the owners, if you're reading this, you really need to audit or review your staff's knowledge or retrain. I wish you the best of luck if you choose to take this advice or not, however, it won't affect me anymore, and I hope this helps others so they don't have to deal with the headache.
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August 2023 by Chris L.
Never have I seen anybody so under-qualified to work on other people's cars. Almost everything this "mechanic" touched was done wrong, especially the bigger, more important work. He had my car for six weeks, and when finally pushed to get the work done, showed it could be done in 3 days. I've never seen any one person with THIS many excuses to not work. Not only that, he's 100% willing to do the job wrong, make excuses, and hope you leave your car with him so he gets even MORE of your money. Not only should avoid ever letting this guy touch your car, he should be banned from working on anybody else's vehicles ever. If you think you're saving money by bringing your car here, you're wrong. He'll only cost you WAY more than you would've otherwise spent with a real mechanic, and he'll still make some empty excuse as to why it's wrong and how it's somehow not his fault that his work is totally botched.
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July 2023 by Cindy Hutchins
Kept my car a week just to call and say they can't repairDO NOT RECOMMENDService: Transmission
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June 2023 by Saru Adhikari
PLEASE TRY TO AVOID THIS SCAM PLACE!I could totally give them a Minus if this was allowed here. They are there to loot all of us. Ever since we went there to repair our car, only problems were invited. Can you just believe how easily they have been doing this and for so long?I would not recommend anyone to come and get their car serviced. I do not have any personal issues, I respect the local businesses operating but audience please be aware of their wrong dealings.
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June 2023 by Dikshya Panta
The old lady is really nice. Best service
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May 2023 by Farhan Ali
Heed all these warnings…don’t ever come here. We brought our 2009 Camry to have the rear struts changed. The price the offered seemed fair. After a couple of days they said it was ready and we came to pick it up. Within 5 mins of driving on the highway we notice the car started swaying heavily and we got scared and got off the highway. We call the shop immediately telling the lady what’s wrong. The lady kept on insisting and insisting there’s nothing wrong but let us bring the car back anyways. The next day she called and said there’s absolutely nothing wrong and they did everything correctly. When I came to pick the car back she said that they saw the rear control arms weren’t bolted correctly but accepted no blame for it?? According to her somehow miraculously they became loose by themselves. Funny enough tho after doing some research I do know that you have to remove the control arms to change the struts…so you can see the mechanics here don’t do their job correctly nor do they accept blame for their incompetence. Their mistake could’ve resulted in me getting into a serious accident. I would recommend you pay a couple extra dollars and go to a reputable shop who knows what they’re doing.
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March 2023 by Jon Nothing
I have been going for years. Even still now that I don't live in Irving. I had my old Subaru Impreza, civic, 240sx, Toyota Tacoma, Camry and my girls accord service there over the years. Rather go get parts and have them install it for reasonable labor fee, than any other retail or dealer shop
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February 2023 by Bryan Zana
Don’t go ever here…such a cheapest women I ever meet. Went for oil change with own oil but over charged and talk too much. Hired cheap and non-professional employee and at last make you in problem. Also, show false hope to encourage you and buy other things. Such a cheap women and trash auto repair
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January 2023 by Min Raj khadka
Worsen auto repair shop .I strongly recommend not to go there. I went there to fix my control arm ,They did not fix it my car every time me trouble , I nearly had the bad wreck on the highway. The tyre almost came out. Never go to this place. They almost took my life. all they do is scam for money.
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September 2022 by Abel Ma
They nice people I will go again
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September 2022 by Maman mundele
Love them
