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December 2023 by Sohum Babaria
I recently hosted a party and had the pleasure of working with Lyle from Ground Control. Lyle, a dedicated Warriors fan, went above and beyond to ensure the success of our event. Despite a large food order, everything was delivered promptly and tasted fantastic. Lyle's friendly demeanor added a delightful touch to the evening, and his attention to detail was evident in the well-prepared setup with ample drinks and plates. What impressed me most was Lyle's proactive approach in seeking feedback to continuously improve their services. He also made efforts to initiate conversations with everyone and recognized their likes and dislikes. I highly recommend Ground Control and commend Lyle for making our party a memorable experience. Five stars all the way!
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December 2023 by Saboor Khan
Positive 5 star for Fun.Negative 5 for the management and customer service.As you can see on the receipt, we paid for 1hr and our time started at 2.41pm.However, we were asked to leave about 12 minutes earlier.We had 50 min of fun and then 12 minutes of unnecessary argument because of your incompetent team.I am visiting from Indiana and this is a bad experience I will remember from my trip.One of the senior managers kept defending the employee instead of saying that she was not trained well and she was new.WHY are you charging by hours when you want to kick out your customers whenever you want?Totally disrespectful and incompetent team you have..
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December 2023 by Elisa Susana Toral
We had a birthday party celebration there this Past Saturday at the Mezzanine room and we were wowed by the service Lyle provided to my guests. Food was delivered promptly and hot! They accommodated my son who has a dairy allergy and brought us chicken strips for him! Elena and Josh were also super helpful in extending our jump time and the kids has a Blast! All ages, no exceptions!
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November 2023 by Thirusanguraja Venkatesan (Raja : ராஜா)
Our visit to Ground Control proved to be a fantastic experience for our 3+ years old. Despite initial hesitations in the new environment, she soon immersed herself in the various attractions, showcasing her love for exploration.The indoor fun playing area provided a diverse range of activities, allowing kids to engage and enjoy. However, the coexistence of all age groups in the same space did present a challenge. Some hyperactive kids occasionally posed a concern, resulting in minor collisions. This aspect might give parents a moment of pause when considering whether to let their children dive into the public play area.Nevertheless, the overall enjoyment for the kids was undeniable. The facility offers different types of tickets, catering to various preferences, and even provides a designated party area for special celebrations. Despite the occasional chaotic energy, the fun and entertainment value for the kids is unquestionable.In conclusion, Ground Control offers a great option for a day of fun and play, with the only consideration being the mix of age groups in shared spaces. Parents can weigh the excitement and joy against the communal play environment when deciding to let their little ones embark on this adventure.
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October 2023 by Kewpremium Kewpremium
They'll try to get you to buy their socks. We had safety socks from Altitude, but they said it's not allowed. At the same time they had kids running around with Urban Air socks. Weird. First and last time visiting.0/10 the other popular places are better anyway
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October 2023 by I think I am
The place is awesome and my daughter had the best time here. The staff takes care of you well - General Manager Adam is cool and runs the whole thing perfectly. We just moved to the country and he took care of us very well making us feel welcome. The place is well maintained , good equipments and lots of fun. We will come again and book it for an upcoming birthday party.
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September 2023 by Savanah R.
Our favorite place to bring the kids to burn off energy during the weekend. Music is enjoyable for my kids and for me. There's a small concession counter with pizza and snacks. My kids love it here so this is a regular for us. Once you have the socks you don't need to purchase again unless you loose them. Would recommend
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September 2023 by Candace Bates
Worst visit! We came for a party, so I paid extra for my other son. This place starts by ripping you off by making you buy their socks because they don't "accept Urban Air socks." When it was time to go, my son's Crocs were stolen. These people refused to do anything for that either. All in all, it ended up being an expensive waste of time and money.And your response might be valuable if it were true. My children and I have visited Urban Air as well as Elevation with different socks. Nice try. Still trifling.
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September 2023 by Jonathan W.
Awesome place for kids and adults. Clean, accommodating, and wonderful experience. Will be back!
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September 2023 by Ashish K
Horrible assistant manager lady, no business sense, zero remorse.Horrible place, force you to buy their socks, don’t allow any other new grippy socks. I brought brand new, never used grippy socks so I don’t buy safety and cleanliness argument, in fact reusing your socks isn’t clean at all.Assistant manager lady was horrible in attitude, don’t even let kids pick socks until paid, made us feel we are here to steal. Cheap and no remorse behavior, not a place to bring my or anyone kid.She lied to me that this is always the policy despite I was here 2 months ago and no one forced us to buy socks at that time.I came to book birthday package and now it’s in my never go to place. Amazing business sense.
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September 2023 by Aniket Arondekar
Amazing place for my kids to burn off energy. Facilities are well maintained. The cafeteria surprisingly has really good and reasonably priced food. Overall a great place to tire out kids!
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September 2023 by Andy Guerra
Make sure you see Adam as he is probably one the main reasons I’ll come back. He was so unconditionally nice! He will make sure your kiddos have a great time or even the inner kid inside of you!
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September 2023 by Neha Aron
We like coming to this place. Best place to drive kids energy out. The place is clean, well maintained and staff is super attentive and nice. We also had our kid birthday party here. The birthday hall was big, bright and spacious. Food is surprisingly good, non greasy and my kids love it. Overall 5 stars!!
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September 2023 by Ana Grimaldo
On September 2, 2023. We expected to go and enjoy our sons Birthday party. HORRIBLE EXPERIENCE EVER!Our party started at 6:30 p.m. and we were informed that the pizza was supposed to be out by 7:30p.m. by 9p.m. the pizza was barely getting made. No water provided, the Cafe closed. short staff, No GM available at all. I left my information because someone was supposed to reach out and no voicemail has been left no email sent out nothing. Teenagers running the place the best they could and without a GM to handle a holiday high volume weekend. My heart as a mother was devastated because my son's birthday ruined. All I could offer my guest were my candy bags and cupcakes I brought. My hard earned money flushed down the toilet..
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September 2023 by Proshad E.
Large, clean, excellent lounge up top with TVs for parents, and they recently added these great slides that were a huge hit with my kids.