-
September 2023 by Tamica J.
I'm giving 1 Star due to customer service. I'm from out of town, and was at the Kroger located here, and the bank is on the inside. I used their ATM so that I have money to tip. It gave all 20's, so I asked for change. I was told unless I was a customer, I couldn't get change (Weird right)? Anywho after advising I used their ATM, and really needed help, they said i could get singles, so I got $20. A customer was kind enough to exchange another $20 for 2 ten dollar bills. The bank refused to give me any 5's. They truly gave me a hard time getting change. In Michigan a bank will give you change whether you're a member or not. They definitely do not pressure you to join just to get change. At least my credit union and FlagStar doesn't. Anywho, if anyone ever needs change, pack your patience or just don't come here. I definitely will never come here again. I'll bring more cash next time.
-
July 2023 by Ellynne Schaffner
Extremely disappointed in the lack of consideration and care from Saray and Saran. They never advised me today deposit a "foreign" check and they it plus debited the amount from my checking account to see if was going to clear. I've NEVER not have a teller not tell me what they were going to do. Horrible customer service!
-
January 2023 by Tracy Palacios
This is the worst location I have ever been to. I always have problems. Tellers and Managers alike do not know what they are doing. They take forever and just a waste of time. Spent my entire lunch break just trying to sign paperwork and got back late. Will never go back to this location and will NEVER refer people to open an account at this location. I literally have not had trouble at other locations. Just this one in particular. They defiantly need new Management and Employee's. If was able to post this without any star's I would. As they don't even deserve that. Even when I said I am done waiting. Never did the Manager even come out to apologize for the hold/ wait nothing. I will also being calling Corporate on this Branch. Have a great day!
-
November 2022 by Neville Gooderd
It's good but now they have new hours and the search app doesn't announce it
-
October 2022 by Farzad Rostam
They open business account but they are not give you change . They told me go to Bank of America cross street to get change. I ask for district manger , banker told me to call customer service and good luck with that. What is going on here?This location need new manager with experience. Out of control
-
May 2022 by Sweet Pea
Local branch is great! Never had issues, but customer service line is not so great! Been banking with them for over 5 + years and finally going to be moving to another bank and closing out my account. I was charged a $34 overdraft fee on a $16 and my husband got charged an NSF $34 fee for this $16 charge. Doesn’t make sense to me. Wouldn’t it have to be the same as mine? Anyway I called the customer service line and they said they couldn’t remove it. I have been banking with them and they have always given us at least 5 days before charging us with any fees so I don’t understand why they charged us right away this time. I asked for it to be waived and the rep as well as the supervisor said they couldn’t. So it cost us around $100 to have one months gym membership. Smh so beware of their fees because they will get you if you let them. No longer a happy customer with them! Looking forward to our new bank once we get these nonsense fees paid.
-
November 2021 by Tiffany M
I wanted to say thank you to the manager Marissa for being the bomb.com and handling my situation so well! Thanks a bunch.
-
November 2021 by Chuck
great service and fast
-
November 2021 by Tiffany Gwen
I wanted to say thank you to the manager Marissa for being the bomb.com and handling my situation so well! Thanks a bunch.
-
January 2021 by Charles Cooper
great service and fast
-
January 2021 by Arnold F.
I am always pleased with the excellent service I receive from this bank location. Alice the branch manager along with her team are the BEST!
-
December 2020 by Lizandra Merino
Need to update the hours online, I drove here for nothing.
-
November 2020 by Selva Karthick
Service is ok.
-
October 2020 by Arnold Flores
I'm very pleased with impeccable service I receive from Alice and her team. You guys rock! Thank you!
-
August 2020 by Diane Mitchell
Fast freindly helpfull kind
