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January 2024 by dee jb
Google says the store closes at 9pm. It closes much earlier. PLEASE UPDATE store hours.
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September 2023 by Lulu
Love the location way better than Allen location. Way bigger an more
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May 2023 by Jay G.
5-152 Employees, 1 was very helpful and offered his assistance, the other seemed bothered and ready to punch out. Hey this is the job you choose, my advice is do it with my enthusiasm and willing to offer customer service or resign. Why should we the customer have to be treated by your unprofessional behaviour.
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February 2023 by Fernando Diaz
Honestly pretty bad experience ask to check for a shoe size, guy never came back and helped someone out (obviously you can infer that they didn’t have my size) but come on. At least let me know, I’m standing like a fool waiting and I have to go chase after someone to help.
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November 2022 by Rebeca Orellana
Buy all my Jordan's there!!!
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August 2022 by Oscar R.
The associates are okay but the mangers are rude and full of attitude. Went in to look at shoes. Found a pair but wanted to see other shoes before asking for help. I was asked if I needed help when I was still looking. Of course I said no thank you. A minute or 2 later i asked for a size because of course I didn't find any other shoes and the manger next the associate i asked for a shoe size gave a attitude for not taking help in the middle of looking at shoes then walked away muttering something under her breath....smh
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August 2022 by Mary Monastesse
No fitting room, but they sell lots of athletic gear! Friendly employee at checkout.
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August 2022 by Jasmine Hall
Worst experience, I was sent used shoes (with dirty socks in them), came in to return them and the manager was absolutely useless. After doing research after the fact, it’s normal for Finish Line to send out used shoes and NOT rectify the issue. There are many options when purchasing shoes, save yourself the headache of shopping here.
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July 2022 by Founders of Stadia
They asked for my phone, address, email, 1st born baby, etc.. I said no thanks. He said I can't start the transaction without it. I said are you telling me I can't buy this pair of shoes without giving you my personal info? He said yes. I left without shoes. Hello Amazon. 06/24/22 Bald Black Guy.
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June 2022 by G Palmer
Came for some comfortable work shoes and the team at the store were all pretty helpful. Would definitely shop here again
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June 2022 by M Sans
LouAna at this store was amazing. She helped me with a return and was even nice enough to show me how to download the correct app since I’m not very familiar with that.. It’s super hard to find someone that goes above and beyond and she did.. My hope is that this review is received by the correct person so she gets her recognition
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May 2022 by Edgar Crespo
Very bad service, the system does not work and the person in charge was not friendly at all. I paid for some shoes for my daughter and their system did not work, they took the money from my account and did not give me the product, I had to call my bank to make a claim.
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April 2022 by Sandra Sada
AF1's and Nike Air, fantastic selection and the young African American Young Man was so helpful and prompt and knowledgeable.
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January 2022 by Amer Sallaj
This Finish Line in the Irving Mall shows the worst customer service specially from the ( manager ) when I asked for her help omg I never Ever have experience in my life like this experienceIm i’m not your enemy i’m just a person he won’t to Buy shoes ? and go homeI don’t want someone like her to screaming in my face front everyone add the storeI will never do business here again. Finish Line,you should be absolutely ashamed
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January 2022 by SHELEAT BARRETT
Please be advised that the the young lady working on 12-11-2021 @6:04 pm is so rude and disrespectful to customers, she's getting smart and being ignorant because she doesn't want to work. She missed 2 sales because of her bad attitude.
