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January 2023 by Trish F.
Very sad to report this. I've been going here for many years. The people are awesome and do nice nails, but the last few months, the place is filthy. The table tops, the lamps, the polish bottles and supplies. How do they not see the filth....I can't go back.
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October 2022 by A lonely F.
So this place has some sad reviews, and I want to clean that up. Me and my mother have been coming to this nail salon as walk-ins all the time! We always get seated fast and taken care of the best. Then again we try not to come in on rush hour. The more you go, the more they get to know you and treat you like family, My recent time in there was last weekend. I was able to walk in and get my finger nails done in a nice manner. Ann, the head worker started me off and then switched with another girl that did a wonderful job. This is the place me and my mother has found to be one of the best nail salons! I always come here even if we moved to Arkansas they'll expect me and my mom back anytime!
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October 2022 by E T.
I see split on this nail salon. Some are great some are NOT. For me, the place was filthy and dirty. There were layers of nail dust all over everything. The place was in shambles overall. Things piled up just an eyesore. There is a lot of visiting and people sitting around doing nothing when they could have been cleaning and tidying up. The whole time I was there I felt like I was sitting in a dirt pit. If the shop is that dirty then the tools and hygiene overall I put into question. Ann, the owner did my nails they were done great. However; she is popping up and down to attend to issues and things she had to direct. Took 80 minutes to do Nex Gen nails. I live close so I thought this would be great so I could be in and out then home. I may as well have stayed where I was going for the time spent sitting.
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October 2022 by Shannon S.
The nail tech saw me looking at the menu and pointed to the most expensive option and said "you need this one." I went along with it as it had been over a month since I had my toes done. He rushed through the whole process. Even exfoliating the bottom of my feet took less than 10 seconds per foot. From start to finish it felt rushed and sloppy. So I paid $65 dollars plus $20 dollars extra for gel for a bad pedicure. I certainly won't be back.
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August 2022 by Jessica M.
I have been coming here for a few months to get pedicures. I recently got one and paid over $60 for it with gel polish. It started falling off within two days. I went back in to get it fixed on day 4 and they told me I would need to know who the person was that did it or I would need to have a receipt with the persons name on it or they would charge me again for the gel. I offered to show them the charge on my account if they did not believe me, but that was not good enough. They told me i could come back in an hour and talk to the manager if i wanted to. Absolutely poor customer service, and I will not be back.
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June 2022 by Aundrea L.
We had a HORRIBLE experience at this nail salon. They gave me the wrong nail color and didn't confirm the color, they also left paint on our hands and toes. My mother got dip and they filed most of the color off. We spent $145 dollars on a gel manicure, dip manicure, and 2 classic pedicures. It was not worth the price for the horrible nail job.
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May 2022 by allie f.
i really love how my nails turned out. you can show them designs or how u want your nails to look and they do such a good job. this is one of my first times coming here so i'm really happy it turned out well
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April 2022 by Lasette L.
Long story but worth to know. First of all I never go to diamond nails I've been there a couple times and I have never had an issue with this location or diamond nails period. But my birthday is coming up and I wanted to get my birthday nails and I wanted to get them a little bit longer this time because I usually get short nails but since I'm taking off work for my birthday I decided it would be ok. I go in there and I showed him the picture and he starts laughing as well as the lady and I'm confused but I didn't say anything I let them talk in their language. Then the lady proceeded to talk to everybody all the employees in a different language and they all started laughing seconds after I showed them the picture of how I wanted my nails. They proceeded to keep laughing at me and it was very disrespectful I felt very uncomfortable that they were all laughing at me and my new idea that I was very comfortable with before I walked in there. They kept saying "long" and speaking the other words in their language but they would say the word long in English which obviously long is it English word and it relayed it to my nails so I knew that they were talking about my nails and it was very embarrassing and uncomfortable. At that point I did not want my nails done but the man had already started on my toes so I really couldn't leave all the employees were talking about my nails and kept saying the word long and the lady who started on my nails kept making excuses for them saying that they were talking about something else completely different but I understand body language pretty well as a normal human being should. Mind you the guy was originally supposed to start on my nails but he refused because they were "too long". So the lady actually had to come over and start on my nails and it took longer than it should. And also she cut my pinky. So I just want to put this review out there and make it known that if you want to get long nails I suggest you do not go to Diamond Nails for your safety of being embarrassed publicly and laughed at.
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January 2022 by Becky L.
I have used this place for a few years and always went to see Dolly, who was the absolute best Nail Tech I had ever had. I called today for an appointment and was told she no longer is there ... Does anyone know where Dolly went??
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December 2021 by Erin K.
If I could give Diamond Nails zero stars I would. It was the worst experience I've had at a nail salon. I felt like I was in a factory. They want to get through as many customers as they can as fast as they can which means nonexistent customer service and poor quality. My husband & I just moved to McKinney and this is the first negative experience that either of us have had here. The price was 25% higher than I paid in Seattle which I found shocking. When I walked out of the nail salon I realized there was gel polish all over my fingers. Needless to say I won't be returning.
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December 2021 by Emma C.
Been here a few times and always have had a great experience until today... I went to get simple pink french tips and the guy completely ruined them. I have a feeling he didn't know how to do them but tried anyways and charged me $50. I won't ever be coming back because he also cut my cuticles really bad and stopped for a smoke break in the middle of doing my nails
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September 2021 by Alexis W.
I've been to the salon before, but this will be my last time ever going again. I went for a simple gel pedicure but then proceeded to ask the women upfront if they were aware of what I C curl nail was. they seem to not understand what I was asking so I showed a picture. They advised to me that they did not have the tip for the nail but they would be able to create a nail design that I want it so I decided to give them A chance. When she finished with acrylic it was nothing like the shape I previously showed. So she tried to fix it but it was again not the nail shape that I was looking for even though they said that they could re-create it not using a tip. The nail could not be came back from so I told her to take the nail off and I would still pay for her time and she then angrily ripped off all of the nails and squeeze my finger so hard with the foil and acetone. I even advise that I will pay her for her time but then when she started to squeeze my finger unnecessary hard I decided that she was not gonna get anything from me I paid for my pedicure and left. I will never return again
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June 2021 by Cheryl L.
Im a black women an being seating here for 15 mins and know has came up to me for assistance. Bad service if you're BLACK. Zero stars for me
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May 2021 by Lizza C.
Best nail salon around I see Taylor and she is the only one that will ever touch my nails again! She does not drill them down before attaching the acrylic nail therefore less damage she is very creative and has a lot of good ideas when I go in and I have no idea what I wanna do. Also very easy to communicate with I can text her to make an appointment and she text me to remind me that I am due for an appointment when I haven't been in for a while so I can keep my nails looking great! It's awesome service but I've never experienced any other nail salon!
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October 2020 by Richelle J.
i've been coming here for 10+ years and they've never done a bad job. Ann hooked it up with halloween inspired nails in time for the holidays and i couldn't be more pleased with how they turned out. Visit Diamond Nails and you will not be disappointed
