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March 2024 by Aliuvis Limonta
I am very happy to live here, the apartments are beautiful and above all there is a lot of tranquility, Miss Nancy is very kind and helpful, she always tries to help with everything and in the best way. Without a doubt the best place to live is this.
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March 2024 by Julio Cesar Morales Solis
Excellent service and attention from the administrative staff. Very friendly Joslyn and Nancy at the time of applying 100% recommended this place.
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March 2024 by Parrott Editing
First off, Nancy is an absolute moron. Ive never met anyone who knows so little about what they are supposed to be doing. She knows Z E R O about anything and is no help. I guess they’ll hire anyone??? She once called me randomly and said i owe the apartment money. I went to the office and asked her to show me the math. Took her 14 minutes and she clearly didnt know what she was doing. She was just sitting behind the desk tryin to look busy and was clearly uncomfortable bc she didnt know where the amount she was asking for came from. By the end of it she said “oh actually you only owe $2.33.” She is so dumb. From the get go i could tell no one knew what they were doing so i recorded every convo i had with anyone who worked there (TX is a one-party consent state). But i cant give all the credit to her. She isnt the only moron working there. No one knows what they are doing, maintenance isnt helpful and never fixes anything (apartment flooded several times), parking sucks, property always filled with trash, parking is awful.
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February 2024 by Krystal L Brown
Praising Jesus Happy Tuesday! Where do I start??!! Been a resident since 2021 the office has changed hands more than you can count money!! I’ve been holding this in but now I’ll speak my peace! Lack of professionalism, rude, incompetent, disrespectful, just pathetic on communication all the way around! I respect them period but what I’m not going to allow noooooo peasant to do is abuse and misuse the power of authority! Since Martha left Nancy has the same exact nasty attitude that Martha had and it’s getting out of hand! You pray for change but it’s worse! No wonder the young gentleman that was helping didn’t want to take a full time position because of Nancy ugly attitude! She says watch out for everyone else but truth Be prosperous stay safe be blessed! Told I TRUST NO ONE!!! NEVER HAVE! I pay rent way before it’s do so the pathetic communication I receive is very hilarious!!Consistently is key, and the office is very inconsistent with everything! Have to constantly ask for pest control when we’re paying monthly therefore I shouldn’t have to ask they should just come! Myself and numerous of residents have video and conversations saying that pest control is a you problem! How do when we’re charged monthly! My advice from my lawyer keep recording and stay away from the office!!!This is a nightmare when they only care about the $$$ and not the individual it shows a lot!! Miss Jocelyn new management is fairly new she’s learning she has nothing to do with this complaint it’s all Nancy she got way toooooo big headed and it’s pathetically disgusting honestly been going on since Martha left!!!! That’s my peace!!
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February 2024 by Amena Masi
Been living here for 4 yrs , bathroom nightmare , was told it would be 2 days to repair bathroom now going on almost 2 weeks , called office staff spoke to Nancy and then questioned how many people living in apartment and how many on lease? Really?? Please try not to undermine the conversation respect rent paying customers.Old and out dated but rent continues to climb ,Maintance people when they show up are great , personable and friendly. Hard to ding them when they themselves are trying to help. Office staff is not helpful , when management gets involved Martha is nice. Shouldnt have to be that way.
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February 2024 by Hills M
Not clean. Overcharge while you leave. Rude management. Old floor plans. Roach infested. High water charges for 1bhk.
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January 2024 by Hunny Sweet1
Shout out to Martha, Nancy??, and the maintenance crew!I really enjoyed my 1 1/2 years at Colinas Pointe.Nancy is a top rate agent and manager. Always friendly and professional and taking care of the tennants. The maintenance staff is on point and efficiently attending to maintenance requests.Thank you for a comfortable home living experience!Keep up the great work!Allyson G.
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December 2023 by Eddie Feng
I'm leaving a one-star review without anger or malice. Honestly, this place is simply old and needs either extensive renovations or to be torn down. The shelves in the kitchen cabinets droop. The particle board wood in the countertops have become shredded and can poke you if you're not careful. There are constant issues with the water service (no hot water or water completely shut off without warning). Sewage drainage is poor, and in my case, the pavement in front of my apartment was often flooded during the year and a half that I was there. People throw trash on the floor instead of inside the garbage containers. Instead of sending weekly e-mails about how there should not be any grills on our balconies or patios, the front office should've been reminding people to dispose of garbage properly. There were always roaches despite charging us a pest control fee and having someone "administer" pest control chemicals (not sure what was actually done if the roaches kept coming back). Do not live in any of the second-floor units as the upstairs room (technically the third floor) is very hot during the summer since the A/C vents do not pump enough cool air upstairs. I found random nails, screws, and pins along the carpet edges left by previous tenants. Whatever "carpeting" is left in the closets is in abysmal condition, and the closet sliding doors are basically broken. Two weeks before my lease ended, I tried to make an appointment with the front office for a move-out walk through or at least a consultation about what I needed to do. I never heard back from them and had to ask in person. Do not live here unless you absolutely cannot find another place.
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December 2023 by Maria Luna
At the end of our contract the office made us a ridiculous charge.They said we broke glass which was a lie.The glass was already broken when we moved into the apartment.Our deposit was $800 dlls and they only returned $65 dllsand in the office they never answered the phone plus maintenance fixed things after 3 days
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November 2023 by Rakesh A
It was very nice apartments and maintenance was very quick and smooth. I would recommend to others
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October 2023 by Ady Fernandez
Moved here a couple months ago & I love my spacious townhome❤️ The landscape and community is very well maintained. The parking is great for myself and visitors. It’s a Quiet and friendly community. I Definitely recommend this place.
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August 2023 by Asif Javed
Worst manager ever. Never seen any management more horrible than this. Stay away. Apartments are old, full of roaches. Very unsafe, someone from management came to apartment while no was home(thanks to Google home for seeing that )
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July 2023 by Joshua Delano
They’ll allow cars that don’t run, aren’t registered or are totaled to sit in parking spots for months but they’ll tow visitors before you even get a chance to register the car. There’s water damage throughout the entire complex, no parking, the laundry facility is either offline or the washers are full of nasty black water, they send out emails about balcony checks when people have all kinds of trash, washers, dryers trash all over the place. There’s very little to no parking for residents. The office staff opens an hour late and refuses to open the doors when there’s people outside waiting to be let in. We’ve had water leaks coming from the upstairs unit in the bathroom, kitchen, and living room. Overall it’s not been a great experience.
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July 2023 by aesha javaid
Our first nest in USA. Its landscape is beautiful. Management is really welcoming and supportive in every aspect. We are loving our stay here❤️❤️
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July 2023 by Ms Meanna
I tried to tour this property twice & no one was there. I have email confirmations of the appointments scheduled & all. I tried to give them a chance despite the reviews, never again. The staff here are doing a horrible job. It seems they just show up to work when they please & make the hours convenient for themselves.
