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August 2024 by Lilly Rios
Good afternoon they’re asking for a review so I’m going to give it to you. I give them a one because they tell you one thing and they do another.Clay Clooney is not fair they told me and my boyfriend that a year after we purchased our Nissan Pathfinder that we could trade it in for another one because we were trying to get another vehicle and we’re paying $1004 every month for Nissan. We don’t have no warranty on anything on our car. Especially maintenance they just robbed people me and my boyfriend have been trying to trade the car for another one and they always given us a runaround and they always send us paper talking about. We want to buy your car but then when you go. They say you’re gonna be upside down with the car I will never ever go to clay clooney again ? to get a car or anything I’d rather go somewhere else all the advertisements y’all have are lies and best believe I’m not even gonna recommend it to my family or friends because the only thing they do is bra people they told me that I could get a car that I could afford and it’s a lie they gave me a car and I’m paying more than what I was paying for the recent car that I had because I had a 2017 pathfinder and I was paying 563 a month and now I’m paying double the price than I what I was paying for my other and the Nissan that I have now the Pathfinder is giving me problem that shakes like it wants to cut up. I’ve only had it for two years. I’ve taken it. They were supposed to give me my money back for the rental because the guy that I spoke to said, I should’ve never got charged for the rental, and I still haven’t seen my money. They haven’t refunded my money back. It was $140 something
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August 2024 by Michael Reed
As left on Dealer Rater: Clay Cooley in Irving Texas. Bait and switch. Advertised a Dodge Durango on their site for 28995.00. Called to set up test drive. Was told that they will set it up once we agreed on a deal. The "deal" was 28995.00 "plus dealer add ons. I told the lady, I DO NOT WANT ANY ADD ONS. She said if I buy from them, I would be required to purchase the dealer add ons. I said no. She said, okay, you don't have to pay for add ons. She was calling me back on the test drive. When she called back, she said the vehicle was actually at another dealership, the one in Duncanville. She said they have it for sell for 36995.00. I asked "what happened to the 28995.00?" She said that is the price "they" have it for. She said she would have to "purchase" the vehicle from that Clay Cooley dealer to bring it to this Clay Cooley dealer and the price would be more that the 36995.00. They "have to be able to make money on the deal". I said "no thank you" and hung up. I receive 10 - 15 calls, text messages, email DAILY from other dealers. This is the ONLY dealer I reached out to for this specific vehicle. I believe Clay Cooley sold my information for the purpose of retaliation for not taking their bait and switch.
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August 2024 by KayKay Carter
Jesica Lopez is a HORRIBLE customer service representative and Joe Martinez made bad even worse!!!! This car been in the shop almost a month, I had to BEG for regular communication and updates. Then these people just lost the BEST Manager they had and had the AUDACITY to promote her to Manager!!!!
I'm so pissed I don't know what to do. Her call was played back, she was rude, snide and shirt during our conversation and she never knew anything! No updates, didn't know the process, when is my part coming, what's the time frame... NOTHING!!
And I finally get a call today that my vehicle is ready and it's not clean, they couldn't find it, took 25 minutes, a whole entire part was in my back seat that came from under my vehicle. She was my service rep initially and didn't check anything herself! I'm so disappointed I can explode... well I actually just did explode on her. I couldn't take the lack there of any longer! If you come, get anybody but Jesica Lopez!
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August 2024 by Berat Celik
friendly and helping environment
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August 2024 by Lilian Aldama
Excellent Service, super attentive
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August 2024 by abhi sai
Good service for the car and friendly staff, See you next time.
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August 2024 by Dolores Garcia
Great service!! Fast and efficient!
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August 2024 by LaNequa Winn
Customer service was top tier from every person that I encountered. Not just my salesman but everyone! Would highly recommend this dealership for all your needs in purchasing a vehicle.
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August 2024 by T Young
My service advisor was great when I took my vehicle in for oil change.
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August 2024 by Henry Clarke
Great buying experience at Clay Cooley! After finding and test driving the vehicle I wanted at another Hyundai dealer, I ended up having to find a different dealer due their lack of responsiveness and not being willing to pay for add-ons I didn’t want or need. I was on vacation and wanted the car when I got back. John, the sales manager, worked out a deal with me over the phone and text and I was able to pick up my Santa Fe when I got back to DFW. No surprises, no pressure, and no nonsense got me in and out within an hour. Would differently recommend them to my friends.
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August 2024 by Tyler Gordon
Great customer service. Honest and thorough
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August 2024 by sam traylor
The Malfunction Indicator Light is back on ten
minutes after leaving your shop. This was the purpose of my visit.
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August 2024 by Michelle Tarique
Easy process to drop off car and get a shuttle to and from work very convenient
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August 2024 by Alex Gonzalez
Was quick for a last minute oil change appointment. Was able to do my work in peace while I waited on my car.
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August 2024 by cheryl faifer
Been there many times and I'm always completely satisfied with the service on my vehicle. Dunte Clay is a great service advisor. Thank you Mr. Clay
