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June 2023 by Scott P.
The AT&T store at 7800 McArthur Rd in Irving was very helpful to me. A wonderful, young lady(Aagya) was very patient, kind, and knowledgeable in helping me. The manager was very friendly as well. They could not have been better!!!
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September 2022 by Kyle D.
Just got off the phone with "the manager Bob" at this location and he could not have been more unpleasant to speak with. He told me he could not access my account over the phone or give me any information.... I'm sorry but , what? Why are you even working then sir? If they are going to just refer clients to the app or online store they need to consider shutting down their brick and mortar stores because they are useless with employees like Bob. FYI , when I called I had my account pulled up on my computer right in front of me for reference to my questions about my changing account information that was NOT clear online so that's why I called. Thanks Bob ...
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August 2022 by Ashley C.
This store is a great representation of the worst in customer service, retail and capitalism. I went to the store because of the poor phone and home service connection and after calling their "customer service" line multiple times a day and they told me to go the store. The last day I was ever a customer with AT&T was due to a visit at this store. There was an arrogant female manager who said she can't help me. I was a customer with AT&T for 15 years exclusively for personal cell, home internet and our business needs. That day and after all the calls with customer service, I switched to Spectrum internet for personal and business, Verizon for personal, T-Mobile for our business needs. That was 2 years ago. While there have been occasional connection issues or problems it has been nowhere near what it was with AT&T (every week, sometimes daily/multiple times a day). I have called maybe 2-3 times tops the past 2 years for issues but they were resolved and the customer service team was not rude unlike AT&Ts. I also make sure to articulate that when AT&T workers in Sam's/Costco come to sell me things. Without fail almost every time I say no, they ask why and I tell them, there is usually another former AT&T customer with a similar experience. I don't care how many discounts there are or even if it is free.. I won't use AT&T or pay them from my end, when I have a choice.
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January 2021 by Nick M.
Worst internet place ever! They act like robots and have no idea what their job even is. Worst service as well, they say the same thing over and over like they are reading a script. I do not recommend this place. Worst internet i have ever had in my LIFE!
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December 2020 by D C.
Why bother making an appointment on line? Arrived a few minutes early. Asked to wait in our car, since they would help walkins first. Ok. We waited 30 minutes and left, some 20 minutes later as we were down the road, she texts, iItold her that 50 min. was far too long to wait since we had originally had a 10:30 appointment.. Miserable service. People kept walking in and they kept taking them. They clearly do not understand SERVICE. May not want to waste your time making an appointment.