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October 2023 by Rose L.
I am so disappointed in myself for actually shopping at this place. I had been warned but decided pick up a few things at this location. I asked a couple of middle aged workers for directions to find a door knob. They treated me as if I interrupted a major life event and proceeded to tell me that it was not their store and ended our exchange with a condescending comment. I was in disbelief at their lack of respect and seemingly disdain for me as a person. They worked at Hutto Store on 10.24.23 at 8:30 pm. I am in the market for a home renovation and will not use any Home Depot locations. Lowe's it is.
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October 2023 by Belinda C.
Mike in Electrical at the Hutto location is great! He was very knowledgeable and very helpful. He asked us if we needed any assistance and was very pleasant, which is very unusual nowadays. HD in Hutto is very lucky to have him as an employee. Thank you, Mike!
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September 2023 by Marco C.
The lady at the gardening section was very sweet. But there was a guy (pitchfork worker) that helped me with the mulch he was just rude and grumpy bald guy about 60-70 years old . I felt like he was being a little disrespectful.
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May 2023 by Teazy T.
I went to the Home Depot garden center to purchase 10 bags of mulch(Hutto location). I would like to praise Elaine(cashier) for offering her assistance after one of the male store associates refused to help load the mulch into my vehicle. Before leaving the store I made sure the manager Julissa was aware of what I had just experienced. I really hope the youth that they are hiring will get the training that's needed to provide outstanding customer service to customers. Elaine was polite and professional. Good to see that great customer service still exists.
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February 2023 by Heather T.
Our family is now going on month 3 of an apparently endless saga of trying to get appliances delivered and installed (in decent condition). We stopped by Lowe's and Home Depot right after Black Friday and both offered similar products and Lowe's had best prices with Black Friday discounts but our dishwasher had died and we desperately needed a functioning dishwasher before hosting Christmas so we went with purchasing matching dishwasher, wall oven and microwave (these also had expired) from HD because the appliance specialist looked up the delivery times and they were two weeks out opposed to a month from Lowe's. The specialist didn't seem very familiar with the products because had to google in their system looking for features much as I would have at home. They explained that the dishwasher would be delivered and installed on the same day and that is all we were told. When the contractor delivered the dishwasher they informed us that we would need a plumber to install and that would have to be scheduled. They told us that HD should have known that would be needed and they said they had to leave the appliances with us. They left it in our garage in all of the shipping wrapping and containers. We did not know that we needed to inspect or that HD only had a policy of two days to return damaged items. Several weeks later a plumber installed the appliance and removed the protective film etc. I came home and immediately noticed a large dent in the right bottom and sizable nicks in the control panel. We immediately called HD and were informed that since they had the 2 day return policy we would have to contact the warranty folks ourselves and sort through all of that bureaucracy. I asked to speak to a manager who repeated this policy. Chapter 2 - wall appliancesWe were told to order the appliances and then before the installation that someone would come out to measure the existing space that the new appliances would occupy. When measurements were taken they were smaller than the units we purchased. We went in person to HD and asked the specialist for advice on what to do. They helped us search the system for a unit that would fit but there were none (our existing unit was a Whirlpool product). They also identified that the measurements entered in their system by the contractor were different from those he sketched out and provided to us. We showed them this and they tried to call the contractors to get clarification on which measurements were accurate. We asked to speak to the appliance manager and he told us that he didn't know any solution to the issue with the measurements. Last week I did get in touch with a higher level manager specialist who told me that the inspection and return policy should have been communicated to us by the salesperson and he agreed to allow us to return the washer.Our appliances were scheduled to be delivered on Wednesday January 25th with an installation date of Friday, January 27th. When the installers never appeared on Friday, we called their call center and were told that even though it was scheduled, they never assigned the job to one of their employees. They rescheduled it for February 2nd. Meanwhile, the large appliances were occupying half of our kitchen that we had to navigate around because we were informed once the appliances were delivered that we would have to pick them up and physically insert them so they had to be delivered and placed nearby. When my husband insisted on speaking with a manager from their call center, XPO, and asked for some level of compensation for their failure to assign and the delays, they agreed to discount us $25. The rescheduled day was one of the freeze days so no one showed up or contacted us. We called them and they have been telling us that someone would call us and we have yet to hear back from anyone since February 2nd. We have left messages with both HD and XPO and still crickets while these huge appliances sit in the middle of our kitchen. Will attach pics of the dented washer and appliances later. I started to wait to write
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December 2022 by Dan E.
I walked up to the service desk where 2 employees were talking, and one was on the phone too. They both saw me standing there and just prattled on. All I needed was a "I'll be with you in two minutes". Nope, I gave up and went to other pastures.
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July 2022 by C P.
Home depot did not have the Yellow roses I wanted, but did have potting soil & a few other items. All in all, a good shopping experience for those who want garden items &/or need to do home repairs. Parking was a breeze, too!
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April 2022 by Wayne K.
The Hutto Home Depot has a Great Manager Areta . Its a fun place to work for and has made it a Great place to shop, she Cares. Smiling a lot means a lot.
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January 2022 by Mike M.
I generally do small home improvement jobs myself and leverage Home Depot for most of the necessary supplies. My most recent experience was renting a mini-trencher from Home Depot. I called ahead and was told I could not reserve this piece of equipment for pickup the next morning, that kind of surprised me but I was told they are first come- first serve. I can reserve other piece of equipment, why not this one? Anyway, I called ahead the next morning to make sure one was still there and it was. I went over to pick it up, filled out the forms, put down the deposit, etc. I was told to bring my truck around to get it hooked up to the trailer. The hitch on my truck was a little too low so the HD employee went retrieved a floor jack to get it attached. He could have said- "you need another hitch, we can rent you one" but he didn't and I appreciated that. He never asked if I had used on before, only to bring it back with the same amount of fuel. Luckily for me, there was an instruction manual in front of the seat and I was able to "learn" how to use it. The equipment work fine for what I was doing and I was able to load and unload off the trailer just fine. I did get done earlier than expected and the only charged me the minimum rate. I have had a few HD employees that were more gruff and rude, but for the most part, the employees at the Hutto location are pretty good. They are understaffed, as most places are, but they took care of me and I got my job done.
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December 2021 by Jay C.
Called to verify if they were back to normal hours after thanksgiving. Given the fact that I don't go to Home Depot often enough to know their Hours right off the bat and many other stores had a certain Hrs for the thanksgiving period, I called around 8:40 PM on 12/3 and the operator was so rude that I was calling to confirm the hours! She literally was telling me thanksgiving day was the only day they changed the schedule. Very rude to me and when I asked for her name she hanged up and when I tried calling back I never spoke to the same rep again. That is very unprofessional and if you are a Manager or a Supervisor your representatives need to learn or get retained on how to provide good customer service. Maybe if they were giving better customer service then maybe your 2.5 rating would change. Would not recommend this store after this horrible experience I'm shopping at Lowe's
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June 2021 by Tom P.
I purchased an exterior door to replace one damaged. Given there weren't many choices in stock, I purchased a suitable unit. The next step is they contract with some other company to measure the walls. After that it's assigned to an installer. Easy? Not so much. The company doing the measuring told me it their next available date was 3 weeks away! And no idea about how long after that the installation will actually take place. That job belongs, apparently, to someone else. Home Depot contracts out all services and absolves themselves of any responsibility. There seems to be no concern for the situation they create for the customer unaware that the product purchased will not likely be installed for more than 3 weeks. Unfortunately, they don't seem to care, either -- that's just the way it is. No one accepts any responsibility for the ridiculously long timeline. It's a sorry way to do business - and a lousy way to treat customers. Too bad I can't give negative stars. Maybe I'll get my door installed by August?
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May 2021 by Jiminy g.
Picked up a few small items this memorial day weekend and decided to use my 10% off veterans discount, I(use it all the time on large purchases in fact just a few days ago I bought $4000 worth of shingles handed them my VA card and they gave me 10% off) I went to Katheryns register and when I showed her my VA card she told me that it wasn't proper veterans identification and that she needed an active duty card and I explain to her that that was not store policy she then begin to scrutinize if I had actually served at all When I began to get upset she said she just didn't need the hassle and should go ahead and "give it to me "like I was trying to sneak a couple of dollars off on my $20 purchase by stealing valor I would advise any veteran who needs home-improvement products to go to Lowe's because they will give you a 10% off and not harass you and accuse you of being a liar on memorial day weekend.
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April 2021 by Jeffrey H.
You can't order to store so they insist on delivery, just to say they came to your house and they didn't! and now you get the run around on your 2500$ appliance until you cancel and get it at Lowe's! because they let you pick up in store and don't hide behind there 3rd party delivery company.
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April 2021 by Triad S.
I went in for a new push mower and some shrubs. There was not a sign asking anyone to wear a mask. No one asked me to wear a mask, but the employees wouldn't help anyone without a mask. I asked for help from multiple people who walked away.. Can you spell discrimination? Grow up. If you are trying to make a point, it's lost on me. This is a severe failure of management. There's no way I'll ever go back.
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October 2020 by Daisey G.
I went to Home Depot to return a refrigerator that me and my husband just bought a few hours ago (Same day) as soon as we un boxed it we noticed a huge dent in it mind you this is a brand new fridge so I immediately call the lady I spoke with said no worries bring it back we have 3 in store I go and the lady is like well you need to bring it in no biggie I ask where the carts are she said oh you can go get one down isle 18 ummmm okay... so I go and get a cart again no biggie but I got absolutely no help it's like I have to do it all and she has an attitude she then tells me after I bring it in that I need to go get another cart so I can go get the new one again I tel her ummm can anyone not help me and she chuckles and says Ummm no I then say say I'm gonna return it the customer service is horrible she then makes a call to flooring and ask someone to help me which the guy did he loaded the refrigerator for me and everything I walk it to the front and check out I wish I would have really returned it but I didn't only cause I really wanted it but all I can say is Home Depot customer service is so crappy like the works can not lift a finger to help customers
