-
October 2023 by Ahmed Lami
1 year waiting and my car is still not fixed, always when i call and ask about parts coming in and them start to work on my car, They tell me we call u back they never call me, my car still not fixed as of now they keep putting it off saying they need to order more parts make me wait longer, i will not go there anymore and neither should you.
-
June 2023 by Michelle H.
my driver side window and door frame were smashed after an attack. Service King was super friendly and accommodating and made the situation much less complicated to navigate. they thoroughly cleaned all of the glass out of the car and it looked amazing and functioned great. Highly recommen!
-
June 2023 by Rachel Lujan
So far, my experience with this location has been awful. Was quoted two weeks to two months for repair, based on location of parts and approval from insurance company. That is understandable. I have an 18 year old vehicle, and don’t care if it’s not physically all perfect again, but a completely smashed tail light needs replacement, so we took it in. After a week and a half, I had to reach out to them, since I hadn’t heard anything.My first update from them came two weeks after dropping off my vehicle, as a te t message, at 9 pm at night?!?!?!?Today, it’s been almost a month since I took my car in, and was told I would get updates twice a week, just so I could know what was happening, and I have only been updated three times total.All other updates I have, are because I called them.Last update they gave me was 12 days ago, and when I called today, they were like, “well? We don’t have anything new since last update.”Why advise that you will update me twice a week and go almost two weeks without anything?If you are waiting to hear back from the insurance company? “ hi! We are still awaiting a decision from the insurance company and are reaching out to them again today. “That’s an update…..I will keep updating my review, but it will definitely still be 1 star
-
June 2023 by Nick Maish
The worst place to take your car for estimate. Receptionist was rude and hang up on my face. Stated they had VPN issue entire week.
-
April 2023 by Emma Miller
Keith HernandezGeneral ManagerSK358 - HUTTOService King Collision Repair CentersThis manager worked with us to help get our car fixed. He was patient and worked with us. I would recommend asking for him at Service King.Services: Auto glass replacement
-
April 2023 by Joshua Fourman
Great customer service. They fixed my truck quick and did a great job
-
March 2023 by Emma M.
Services: Painting, Auto glass replacement, Welding, Body & TrimKeith HernandezGeneral ManagerSK358 - HUTTOService King Collision Repair CentersThis manager worked with us to help get our car fixed. He was patient and worked with us. I would recommend asking for him at Service King.
-
March 2023 by Adam Nichols
Very rude receptionist. Implied that I wasn’t an adult for not keeping up with paperwork from a different auto shop. I made an appt to get a repair continued but their business line is apparently answered by a call center that isn't informed what can or can't be done at this facility. Wasted weeks of my life and time off work.
-
March 2023 by Paul Gillespie
Fixed the car but didn't even get a courtesy wash before it was picked up. Who does that? How do you see the finished work if it's dirty? I will NEVER use them again.
-
February 2023 by cameron cole
They did a great job in a timely manner kept in touch with us throughout the process. I would highly recommend Service King. They are close to the Star Ranch communityService: Body & Trim
-
January 2023 by janet patterson
Very expedient service very friendly personnel and excellent body work on my CadillacServices: Body & Trim
-
December 2022 by Angela Descant
They were great. They kept me updated me on the repair status and it was ready to go when promised. I highly recommend Service Kings!Services: Body & Trim
-
August 2022 by randi smith
Service King should be called Scam King! I had an appointment to get my bumper replaced. I had received a $1200 estimate which I agreed to, and received an appointment a few weeks out. I showed up this morning, to be told several things that should have been shared at the time of the appoint/estimate. Your appointment for this service is ONLY to pay for it. They do not order the parts for the repair until the service is paid for in advance. As I was preparing to pay for the service in advance, I tried to get an estimate of how long it would take and when the parts would arrive. They COULD NOT say at all, it could take days or weeks. I am to leave my car with them, they will take the bumper off and see what parts they need (this could take days), then they will order them (this could take days or weeks), then they will fix it (this could take 3 or more days minimum). So I said, OK, I'll leave my car for you to see what parts are required and I'll come back and get it when you order the parts, and we can make a REAL appointment after you receive the parts. Oh no, because they would have taken the bumper off and wouldn't be able to put it back on for me to drive. Then, they looked at the estimate I was about to pay for and "discovered" it was wrong, and upped it from $1200 to $1777!!! Service King does not know what an estimate is, nor do they understand the concept of appointment. I left and had to pay the UBER I had ordered to take me home, even though I drove my own car back home. This company is a total scam, cannot make an appointment, cannot make an estimate, cannot do the job!!!!!!!!!!!! DO NOT GO HERE!!!!!!!!!Service: Body & Trim
-
August 2022 by Randi S.
Service King should be called Scam King! I had an appointment to get my bumper replaced. I had received a $1200 estimate which I agreed to, and received an appointment a few weeks out. I showed up this morning, to be told several things that should have been shared at the time of the appoint/estimate. Your appointment for this service is ONLY to pay for it. They do not order the parts for the repair until the service is paid for in advance. As I was preparing to pay for the service in advance, I tried to get an estimate of how long it would take and when the parts would arrive. They COULD NOT say at all, it could take days or weeks. I am to leave my car with them, they will take the bumper off and see what parts they need (this could take days), then they will order them (this could take days or weeks), then they will fix it (this could take 3 or more days minimum). So I said, OK, I'll leave my car for you to see what parts are required and I'll come back and get it when you order the parts, and we can make a REAL appointment after you receive the parts. Oh no, because they would have taken the bumper off and wouldn't be able to put it back on for me to drive. Then, they looked at the estimate I was about to pay for and "discovered" it was wrong, and upped it from $1200 to $1777!!! Service King does not know what an estimate is, nor do they understand the concept of appointment. I left and had to pay the UBER I had ordered to take me home, even though I drove my own car back home. This company is a total scam, cannot make an appointment, cannot make an estimate, cannot do the job!!!!!!!!!!!! DO NOT GO HERE!!!!!!!!!
-
July 2022 by Kimberly En
They fixed my car and I’m so pleased with the way it turned out! They even added the black wrap on the chrome thing above my headlights! So happy and satisfied! Thank you so much! I have my car back!
