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“Had reps out at Elm Creek doing sign ups this past weekend. Under all the intense heat and humidity, they were very informative and helpful. I ended up getting switched over to AT&T!! I wanted to give a shout out to Valerie for her great attitude and exceptional service. She went above and beyond to be super helpful and accommodating to my situation. Had some issue that ultimately were a bit much, so I have to visit another location to get it cleared up as this one is just way too out of my way. I appreciate all the help, Valerie! Thank you so much!”
“the owner is very kind and respectful, he fixed my camera with no issue in a good amount of time. definitely come here for phone issues this is a reliable place!!!”
“Can't say enough good things about my long-term experience with my go-to Mac repair, and today was the icing on the cake. Not only were they open on a Sunday, but I was fortunate enough to be able to drop off & pick up same day, with a more than reasonable cost. Luke is super knowledgeable, professional and PATIENT. Super grateful for this business.”
“The minute I walked in I felt welcome by both ladies that were working. Very friendly and highly recommend you to go to this location. Both ladies were helpful and very knowledgeable.Store was clean and smelled good.”
“Awesome place my wife cracked her screen and was having a hard time doing a smart switch since her screen was no use. Everyone was wanting to charge for a whole screen repair or charging crazy for data transfer they were able to a temporary fix to get all my stuff transferred and had amazing prices! Definitely recommend owner was amazing and got us in and out in no time!”
“Came in to troubleshoot an issue on a family member that passed away. Despite me being from out of town, Trey welcomed me in, helped me out, and provided very good care throughout the difficult process”
2 - 6PM 9AM - 12:30PM
2320 N Austin Ave, Georgetown
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“ilabs is our go to for phone fixes. He has fixed my daughter’s phone multiple times. This last time we weren’t sure if it was salvageable but he was able to get it working! His prices are also the best we have found in Georgetown.”
“We went to into the store with lots of questions and confusion. Jose, our representative, was extremely patient, Full of guidance and direction on how to solve our problem. We never felt rushed and were pleased with our service.”
“Elijah was the only person there and he spoke as soon as I came in and told me he would be with me soon. The person in front of me took a awhile. Through all of this Elijah was calm,nice, and helpful.”
“Excellent customer service Jessica was very friendly. He helped me add international calling service to Japan. He explained to me what code to dial when making calls. I had gone to another location on Howard Ln, in Austin and they had told me that they did not have that service and that they were very rude in that location. On the other hand, Jessica was very helpful and friendly. Although this Round Rock location is further away I will still come because of their excellent customer service. Thanks Jessica.”
“We love coming to this store, customer service great. Luz had always been very helpful and knows the business well. I highly recommend coming to this store for all your phone services.”
“Placido Olguin welcomed us in and answered all of our questions. Very helpful, and was an easy process at the last hour. I would definitely recommend him. Very friendly and great customer service.”
“Gerardo organized my phone life!He took the time to research the best way for me to manage all my 700 youtube videos that were taking up all the space on my phone.I'm free! Free to use my phone again. I can't thank Gerardo enough for all his efforts and time spent on helping me.”
“I absolutely hate going to phone stores and it is usually a bad long-drawn-out experience. Yesterday I went in for a new phone and was helped by Delizia, the service was excellent. Even though it was closing time she did not rush me out and even stayed and merged all my stuff to the new phone. Helpful, patient and knows how to do her job very well. Thank you!”
“Today I was helped by a guy named Omar at this location and literally THE BEST representative I’ve ever had help me about my phone bill. He helped find a better price for my phone bill and made streaming services for me easier as well as convenient. He was super patient in guiding me and helping understand what exactly I all had going on with my account. Honestly I’ve never left Verizon feeling this satisfied before. Give him his props because he was seriously great.”
“I walked in so stressed needing a phone and Riz &Saul helped me more than enough ! They seen I couldn’t get approved through MANY ways we had tried and they kept pushing and trying all possible ways to get me to leave with a phone . Their customer service and overall personalities are amazing. I highly feel they deserve a raise as well due to the great salesman they are . Great experience !”
“Jonathan and Jalen provided me with EXCELLENT Customer Service! Their professionalism, cell phone knowledge, and their positive attitude was very much appreciated. I had many questions and Jonathan answered each question courteously without hesitation. I encourage everyone to drop by this Cricket store and have these two gentlemen help you in making your decision on which cell phone to purchase. And lastly, the Manager was also very helpful!”
“By far the best customer service. Cricket is now AT&T. Don't pay outrages bills with ridiculous fees...me and my family have 5 lines for only $100 unlimited text, talk, and data. $100 flat. No taxes No fees.”
“Linda was so wonderful. We went in so nervous about switching. She explained everything & was so patient with us. We were lucky we got her!
5 starts for Linda!”
“We came into the Round Rock University store to get a lot of things done with our phones and service. Tesla was very patient and kind and helped us complete our phone changes.
We also had great customer service from Andres and Christopher as well. This is a Super AT&T Team! Thank”
“Just had the best, easiest interaction with an AT&T representative at this store over the phone while ordering a smartwatch. So incredibly helpful and straightforward. I very much appreciated their help and will visit again if necessary!”
“Cam helped me he asked me questions on why do you need the mobile hotspot. Because I plan to do x, y, and z. Then offered a better solution on the spot. The person who greeted me was also very helpful but I forgot his name.”
“We went into this location for new phones (Christmas gifts). Our representative was Ana. She was amazing. Sandra held the fort down while Ana was occupied with us (We took a lot of Ana's time). We came in on a good day. Jim, the Regional Manager was there and he was a HUGE help. Thank you to both young ladies, Ana and Sandra, and to Jim for making our Christmas merry and bright.”
“Purchased a new phone and that night I found that Facebook hadn't set up properly. Went back and they corrected the problem but charged $30.00 to do it. Appears service stops after sale.”
“Went to the store and opened a new line, got a new phone with the promotion and the man that helped me was so helpful and made it a really easy and quick process. Great customer service.”
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“I miss Courtney and Brooke, but I wamt say thank.you to Sabrina, you made a terrible day so much better for me.. I appreciate your great customer.service and honesty.”