H-E-B Pharmacy, located at 5000 Gattis School Rd in Hutto, has been recognized for its exceptional customer satisfaction, ranking #1 among supermarket pharmacies by J.D. Power for three consecutive years. The pharmacy prioritizes the health and safety of its customers, offering routine immunizations and serving as a provider for the COVID-19 vaccine. Customers generally report positive experiences, highlighting the helpfulness and quick service of staff members. One customer appreciated the efforts of a staff member who went out of her way to find a coupon, saving them $50. However, there have been a few concerns regarding prescription accuracy, such as receiving fewer pills than expected. Staff members have worked to resolve these issues, although some customers felt that the responsibility for checking prescriptions should not fall entirely on them. While most interactions are positive, a few customers noted instances of less-than-ideal service. New staff members and pharmacists have occasionally contributed to misunderstandings, affecting the overall experience. Some customers felt that the attitude of certain staff members could be improved, as body language and demeanor can impact customer perceptions. Despite these concerns, many customers continue to value H-E-B Pharmacy for its customer service and dedication to the community.
