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November 2023 by Kevin Massar
Wow. The appointment scheduler was one of the most rude people that I have ever talked to in a business setting. When I went to schedule/find a time to drop off the vehicle, I work 7-5, she said they only accept vehicles from 7:30-4:45. When I was about to ask if I could drop off after hours, I was given, well we have other things outside of work that we have to do.I understand that we all work but when you make snide remarks towards a customer, there is no reason to give you business. I believe she forgot that customer service comes first. Not to mention that she is not the only place that offers body work.
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November 2023 by Burak KICIKOĞLU
Great repair shop. Very professional and helpful staff. It was a breeze working with them. Returned my car fully cleaned inside and out which was a great surprise.Service: Body & Trim
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November 2023 by Lizbeth Lopez
I’ve worked with them before with another car that I payed out of pocket . Wanted to bring another car in just to get an estimate and they wouldn’t even let me book an appointment for an estimate. In their website they claim to give free estimates but wouldn’t take me in for a quote so that’s a lie. May just be a receptionist issue.
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August 2023 by Melanie G.
I was extremely pleased with my entire experience here from start to finish. My car was damaged 2000+ miles away, but luckily I was able to drive it back home. I filed two different claims with my insurance while away and Caliber called me immediately to set up those repairs. It was such a seamless, stress free experience, that I almost couldn't believe it. Very friendly, efficient and quick; plus I was treated very respectfully and with great care. When I picked up my car it was cleaned inside and out - that was an added touch that completed the experience. Overall, I just couldn't have been happier. I will definitely recommend them to everyone I know and will return if I have car issues again.
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July 2023 by Round Rock Periodontics
Highly recommend! This shop was on top of their game and very helpful throughout the entire process. They were extremely informative from drop off to pick up. Very happy with repairs as well.
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July 2023 by Sara Santoliquido
The team here at Caliber Collision is among they best! They are all so friendly and genuinely want to help their customers. The facility is clean and comfortable with great staff. They do a great job keeping you updated with text messages throughout the entire process, and even help with the rental process. Five stars well earned!Services: Painting
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July 2023 by Keith Mello-Hall
Thoroughly impressed and pleased with the service provided by this location. Highly recommend and would bring my vehicles to Caliber Collision for all future work if needed. Thank you to everyone for the incredible work, and a special shout-out to Sarah who was extremely kind and helpful to work with!
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June 2023 by The Man
*Edit* STILL waiting for Caliber Collision to reapond to my email and/or call me back.Paint and prep work on 3 specific areas of the bumper cover had to be re-addressed, but only one was "fixed" and even then the re-paint was terrible. I was told the entire cover would be removed and re-painted, but it was not. They re-painted over paint chips, and it looks terrible now. Yeah, paint and clear coat chips about a month after almost $10k worth of paint and body work.I've taken 3 vehicles there (including this one) but after this "work", never again. I could continue on, but I'm out of space.Services: Painting
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June 2023 by Tyffany Neiheiser
My mom got her car repaired here after an accident, and she was so pleased with the service. Her car looks brand new. The shop was great at communication. Really, they went above and beyond to make sure her car looked great. Thank you!Service: Body & Trim
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June 2023 by Darlyn N.
This establishment went above and beyond what was to be done. Fast and efficient. I was very pleased with the end result. You can't go wrong here.
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April 2023 by Kristina P.
I got into a car accident and called to see about getting my car fixed. Rather than being met with empathy and a "are you ok?" I was met with "what insurance do you have?" and "that is not one of our preferred insurance vendors so you're gonna have to wait longer". This place is not interested in helping you, they are interested in getting paid.When their adjustor was looking at my car he kept asking about old scratches rather than focusing on the points on impact. This resulted in an inflated estimate my insurance rejected. Even worse, Caliber never informed me that the estimate was rejected so for 6 weeks, I was under the impression they were fixing up my car and they weren't. My experience with them was terrible and traumatic overall.
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April 2023 by Matthew Grow
They replaced the roof of my 2016 Silverado after it was crushed by ice. It looks original, like it came from the factory! Great communication AND they handled all of the insurance processing. Good stuff!Service: Body & Trim
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March 2023 by Jennifer Frazier, LPC
They kept our jeep for months. When we finally get the car, there were panels still not repaired. I had to go to O'Reilly for some quick fix because they're not open on the weekends. This has been such an inconvenience.Service: Body & Trim
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March 2023 by Courtney
I was hit by a pickup truck and had to have body work done. This was my first experience of ever having this happen. They made the whole process quick and easy. They handled all the insurance paperwork, called and arranged a rental car, and even took me to the rental company. Everyone was super friendly and kept me informed of the progress. My car was done a week before promised. And they washed it! It was cleaner outside AND inside than what I dropped off. I had to take it back due to a noise coming from the repaired area but they got it diagnosed and fixed within a few minutes. I will definitely use Caliber Collision again if I ever need it.Services: Body & Trim
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January 2023 by Cheryl Wood
The staff was friendly and competent. I liked getting frequent updates on the progress of the repairs on my vehicle and the car was ready before the initial date given. Their work was flawless. You can't tell where my car was hit! I would highly recommend them.Services: Body & Trim
