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September 2024 by Mary Ann Hubbard
I genuinely appreciate their efforts of going above and beyond every time. Thank you!
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October 2023 by Jesse T.
The descent for this location to being a terrible store since the Albertsons take over is pretty much complete now. You show up and the things that are on sale are empty on the shelves there's nobody around to ask and if you go to the meat department the stuff isn't there either. If you want to wait for a while they might bring out a little bit while everybody else is waiting too.And I just saw a couple of their manager geniuses blocking two isles while trying to put up a display.The Tom thumb fried Chicken which used to be really really good has been Albertson's garbage chicken now for a long time too. It is sad to see a long time institutions like Tom thumb go to seed. Even after Safeway bought them, Safeway retained the same level of quality and in many cases the Lucerne store brands were as good or better than name brand things. Plus, now when they have steaks on sale they have a picture of good looking steaks when you go to buy any they are cut in half sliced thin like something you would get at a dollar store.
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September 2023 by Michael B.
Major food poisoning from cod fish purchase in the meat counter at the Hurst location on Sept. 23, 2023. This item was in their weekly sales add but only one piece was left in the counter as the last one left and that there was none frozen in the back to bring out. Even though I was suspect the attendant assured me it was fresh. After purchasing it, the taller young man then said that there was a possibility there still might still be some in the back room and he would look. Couple of minutes later he comes out with a case of frozen cod which is what I ask had for in the first place. Then I bought five more pounds frozen which he magically found. Just to get rid of the one piece still in the counter, the contaminate fish was sold to me to get rid of it. Cod fish should never be put out thawed for more than a few minutes at the most. Yet Tom Thumb was selling it already thawed in the meat counter. End result, I took the thawed piece home and immediately fried it for lunch (well done). By Sunday afternoon I had full blown food poisoning that lasted for 10 hours or more. Throwing up, diarrhea, dry heaves and all that goes with it. Buyer beware. I am seventy seven years old and I almost didn't make it.
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September 2023 by Teresa Sprague
Excellent pharmacy!
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April 2023 by Anil Khuwaja
Good prices, less than other competitors. Good service
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March 2023 by Haley K.
This particular location has been here for at least 30 years if not longer. The store is clean, well kept, even though the outside somewhat shows some of its age. Plus it isn't usually busy, and staff is usually helpful when you need assistance. Tom Thumb as a whole will usually have some decent digital deals if you follow the adds and are willing to load the coupons on to your account ... either online or via the app ... prior to checking out with the items. Though I would not recomend coming here for all of your grocery items, just stick to those deals and hit up one of the other local grocery stores within 1-5 miles of this store. The main complaints I have with this location is while they open at 6am on weekdays, they don't have self check out going until close to 9am. They don't start prepping self check out until 830. Every other store I've been too between those hours will have self check out open right away and a cashier. Possibly start having the cashier start at 8am or 9am. Most folks coming into this location tend to be people running in for 10 items or less, and are trying to get to work or whatever else they have planned for their day. Which for those who prefer a cashier this is great. For those trying to come in & out quickly, which self check out is made for in my option, it can be frustrating.
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January 2023 by Kari M.
I like coming here cause it's usually empty... as others have said, I consistently purchase items just to realize they are grossly expired. They must no do enough business to warrant replenishing their stock. But this store has a problem with expired goods. It's exhausting spending $200 for three bags of food and coming home to see multiple items are expired by a few WEEKS!
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December 2022 by Brooke P.
Contrary to some others, I've always had a positive experience at this Tom Thumb. Pharmacy has a drive thru pick up which is nice when I don't have other shopping to do. My sister works at their corporate offices in CA and she encouraged me for years to shop with them, but the Safeway by my old house in Portland just wasn't great. We like the layout and selection and now they also offer the ready cooked meals for a quick weeknight option when I don't feel like cooking a ton. There seems to have been some turnover in staffing recently with a lot of younger new hires, but still see many of the regulars. In this day and age a little kindness goes a long way and I try to be friendly and thank cashiers and baggers by name, I feel like grocery workers are kind of like airline workers - not sure they deserve the brunt of our general irritation and we all know the labor market is super tight these days. Thank you for making a chore not too challenging - we appreciate you!
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October 2022 by Angela Batiste
Nice staff and they're always friendly.
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October 2022 by Amber
Wanted to change a prescription I had at market street in Colleyville to this location since I no longer work in Colleyville it’s no longer convenient for me to pick up there. Guy at the pharmacy made it seem like it was illegal to ask for them to transfer it over to Tom Thumb “our prices are the same I’m not sure why you’d want to. I’m already working on one transfer today” well god forbid me want to pick it up closer to my house and you have to work???? Guess this will be my first and last time using this pharmacy since customer service is actually pathetic and the techs don’t want to help you. Save yourself and pick another pharmacy
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September 2022 by Dean Sullivan
Some people care about what they do and others don’t. The middle aged lady helping me this morning 8/25/22, did her job exceptionally.
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July 2022 by Brooke H.
I usually love Albertsons /Tom thumbs I actually will drive out of my way to go to one but today I was highly disappointed. I bought these today 7/19/2022 started eating them and realized they had a foul taste well I take a look at the expiration and they expired 3 MONTHS AGO I mean come on that's a long time to not check dates on food I just really hope I don't get sick from these.
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July 2022 by M C
Staff is great and work well under pressure. I picked up my prescriptions last week when i got sick and they got it ready in a quick timeframe
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July 2022 by Mark R.
In what is becoming a pattern, the store, while open at 6:20 a.m., had no cashiers this morning. Zero. I left my cart and walked out. I saw one guy with a Tom Thumb shirt stocking items in the bakery and another hitting on the Starbucks barista. Other than those two, no visible staff in the front of the store. This location is consistently criticized on the Nextdoor app. Those negative reviews are spot on. This place never really recovered from a management change a few years ago.
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July 2022 by Amber Kelley
Wanted to change a prescription I had at market street in Colleyville to this location since I no longer work in Colleyville it’s no longer convenient for me to pick up there. Guy at the pharmacy made it seem like it was illegal to ask for them to transfer it over to Tom Thumb “our prices are the same I’m not sure why you’d want to. I’m already working on one transfer today” well god forbid me want to pick it up closer to my house and you have to work???? Guess this will be my first and last time using this pharmacy since customer service is actually pathetic and the techs don’t want to help you. Save yourself and pick another pharmacy
