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August 2023 by Anthony Alvarez
Today at 12:00 went through the drive through and immediately was getting rude service... before I could finish what I was wanting she cut off the speaker. I was needing my balance in my checking account as well as cashing a check. Got the cash and a slip showing they cashed it but no balance in my checking. She continued to say to looking at your slip and it's on there!!! I looked at it and it was nowhere on it... she gave me the balance and sure enough it wasn't on the slip... and with attitude she said do you want to write for you??? I was upset that this was the service I was getting at my bank. It wasn't busy with one other getting serviced.... Definitely need to improve on their cuatomer service
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May 2023 by Ashley Ingle
I love Texas Trust and have used many of their other branches, but this one is the worst of them all!!! Customer service is horrible, the manager I'm assuming, dark haired lady is not the nicest, seems bother by any questions asked, not really helpful or concerned about the members experience and really just not the friendly face/demeanor I'm used to getting with Texas Trust..This is the closest one to me but I will now go out my way to another branch with much friendlier staff!!!
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March 2023 by greg skinner
Had a vehicle leased through D&M and managed by TTCU. It is the worst customer service and customer experience I have ever encountered from a financial institution. Avoid them if at all possible. I terminated my lease with D&M solely because of TTCU. They flat out lie to you.
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March 2023 by Andrea Wilson
Horrible customer service. I’ve been with this credit union for years now and have never communicated with such a rude, arrogant, nasty teller.
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December 2022 by Pharcus Winjammer
Great mortgage and lending rates with friendly and helpful customer service. Managing loans and other financial accounts is easy through their branch lobbies, drive-thrus, or online banking.
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November 2022 by Wildfire Patchouli
I adore my Texas Trust Credit Union. Fast and friendly service, no hidden fees. I've been banking at TTCU for 10 years and recommend them to everyone.
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October 2022 by Mary C.
This Texas Trust is a good convenient bank and the people working there seem to be really friendly people.
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September 2022 by Steve “Akheron”
Great people. Always smiling, and eager to assist in your banking needs.
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March 2022 by G.i. J.
My wife and I have an auto loan with them and they have the worst website to navigate. There app is just as bad. Try setting up an auto pay requires a damn Degree in IT. They should fire their web design team. Steve Jobs would have fired them long ago. We are going to go back to USAA.
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February 2022 by Steve Beaty
not a good experience
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August 2021 by Brad Poston
Predatory practices, especially around fees. Will opt you in to allow you to overdraft your account and charge you $30 each time, then try to tell you that you should have known better or had your accountset up differently. Been a member for several years and will be closing my accounts and moving on.Edit to add, this is after already talking to your team, today. They removed only 3 of the 8 fees charged to me (most of the transactions were small, everyday purchases). Also, I have to make a trip out of my way to deposit money to prevent additional fees on pending transactions since they won't take care of it without charging another fee.
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November 2020 by John G
I have been a member since 1985 will not bank any place else. I have had several loans across the years. Great service and I always get excellent service responses.
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September 2020 by Addie W.
This is the worst place to secure an auto-loan through. I had been a loyal customer with them for almost 3 years, and they have been so unhelpful the last few months. I am about to buy a new car and will NOT be choosing to finance it through them. Save yourself the trouble and don't do it!
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June 2020 by John G.
Great service Brandon in the Hurst Branch was amazing and helped with not only opening my accounts but also my auto loan. Quick process, and actually made my vehicle purchase easier
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November 2019 by Christian Rios
Terribly ran credit union. Bad customer service from branch manager Tory.
