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January 2024 by Aniyah Khan
Overall great store in terms of representative checking in on people and greeting them as we walk in. However, sometimes it takes way longer than expected when needed direct assistance in for example shade matching.Overall clean store, good atmosphere, and polite employees.
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January 2024 by Alonso Moreno
Perfect and very friendly professional Stephanie your fantastic
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January 2024 by Chien Huynh
It’s great
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January 2024 by neil sinha
Pretty bad customer service experience today. They had the product I wanted, OK, but getting it seemed to disrupt their other in-store priorities; beauty station training. I'm just a guy trying to buy some perfume in an empty store and it felt like I was bothering them in doing so. Shared my experience and the GM tried to explain, apologize, and see it as a training opportunity. I hope so. The employee shared her perspective and so did I. I tried to shake her hand to put it behind us, move on, and she refused as she stated she's Muslim. OK cool, then proceeded in a career of touching people's faces etc.I don't have a history of these kinds of reviews, but this experience led me here.
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December 2023 by T M
What a horrible experience today. Not the usual but worth mentioning for sure. First... TURN the dang music down!!! No one could even communicate. The cashier was arguing with a customer, though the customer was definitely excessively rude to her first. They couldn't hear each other. I tied to ask a question. Almost no help at all. Totally different experience than usual. It was chaotic. With the music so loud, I couldn't even hear myself think. I finally put my stuff down and left. I did order online, but it wasn't convenient since I wanted to shop for other gift ideas in person.I honestly don't even want to go back.
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December 2023 by Lynn H.
It took forever to find someone to help me with my questions and when she did, she was rude and didn't offer a similar product. For the prices we pay there, that's not acceptable.
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December 2023 by Karla Smoot
This is my ultimate favorite Sephora store!! The staff is so friendly, knowledgeable and VERY helpful!!! Their expert knowledge and advice is phenomenal in helping me look my VERY best!! Jessica is outstanding n igiving recommendation and is always cheerful and polite!
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November 2023 by Ashley Betancourt
I believe the lady that was helping me was named Stephanie! she was super helpful and helped me find the right shade for my new Haus labs foundation! And she helped me find the right brush too! She was very helpful in answering my questions:)
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November 2023 by Kayla Monee
Arianna was so sweet and her kindness could light up any room any day. Rose came out the gate swinging! She knew exactly what to recommend me. She asked me a couple of questions then proceeded to walk me around the store and show me two options. I ended up going with the Gwen Stefani liquid lipstick and it is gorgeous and bold.I want to thank both Arianna and Rose for such a great shopping experience. Keep it up ladies!
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November 2023 by Marilyn Farley
Love, Love this store. The sales associates are excellent. Especially one SA Rose. She is the best at the Sephoria in Hurst, TX.
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October 2023 by Chanchal jain
The customer representative name Becca was rude to us. Showed lots of attitude towards client. Really hated the way she attended us.
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October 2023 by Sam R.
Just left this location 3 young ladies standing at the door greeting customers. We walked in, and they didn't greet me or my daughter. Then, when I asked a question, one young lady quickly pointed me to Dillard's or Macy's without offering any other options in the store.
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October 2023 by H Grill
Very help full staff I just handed my phone to the sales person with my niece on wattsapp and she got every that my niece wanted Thank You ?
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March 2023 by Hannah G.
Customer service has never been worse and it's definitely because of who they hire. North East Mall Sephora? I'm hoping I read the name tag right but watch out for "jersey." Her attitude absolutely threw me off which turns me off to shop with Sephora at all
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March 2023 by Brandon Johns
Olaplex 4D is an amazing product, goes on clear and is a second day hair’s dream!!!!! Love love love Olaplex!!!!