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November 2023 by Alexis Pagan
Terry always go above and beyond to provide customers with a 10 star customer service. Amanda was also was very helpful with us with a great and fast service, in & out with no problems, thank you so much for such an amazing experience once again with this Public Storage location.
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November 2023 by David Martino
Property manager not in office; no number to reach them displayed; called main PS line, got number for PM; didn't pick up, didn't return message.If you're looking to preview/tour where you're going to be storing your things, you're SOL here.
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October 2023 by Lannette Foote
Very nice facility. Very clean. The security is good especially for a storage facility. If they have problems then I would look to others not following community rules.
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October 2023 by CM Poe
I highly recommend this storage facility! I've been storing items here (multiple units) for over a year and Brandi and Terry have always been incredibly helpful, professional and kind. Thank you for the genuine customer service, y'all!
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October 2023 by Jose Natera
Hello management and public storage.I have been a customer there for 3 plus years. My experience recently last 2 weeks has been superb. I had to downsize and needed to move my items.Unfortunately I left my unit unlocked as I travel for a living and for several days I was contacted by your young employee Brandi. Not only did she help me the entire week she kept me notified and made sure my unit was secure at all times. I will recommend my family members use your facilities due to honest attentive employees such as Brandi thank you.
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October 2023 by Arnold Trevino
Brandi was great. She was so informative and helped in every way I needed. I recommend this Storage Facility especially with her to help you out for your needs. Thanks Brandi again for helping me out.
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September 2023 by Bobbie Jo Erven
Brandi was great. Was able to help me with my space. Nice clean location and friendly service. Will recommend. Great job Brandi.
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August 2023 by Karen Starnes
I have several storage units at Public Storage locations and CubeSmart. The Public Storage at 747 Grapevine Hwy in Hurst is the only one I DON'T have issues with. They keep the place clean, they take care of computer and billing issues, they have a good attitude, and maintain excellent security. ?
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August 2023 by Kierra Flynn
Brandy was very helpful and friendly, facility is nice and clean. Definitely will recommend this storage unit.
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August 2023 by A Google User
Brandi and the whole Public Storage team have been wonderful. A great, easy rental experience. Would recommend to anyone.
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July 2023 by Pedro Garza
Brandi the agent here at grapevine hwy storage was so, so helpful, friendly, and full of positive energy. She was so pleasing I have no problem recommending Brandi to friends for their storage needs.
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June 2023 by Blanca Salazar
Brandi was able to help me with my storage that is at the Brentwood location. I made a reservation to move to this property now. Brandis customer service was exceptional and she was awesome. Looking forward to seeing her around the store.
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May 2023 by Clint Black
Stopped by today and was greeted by Brandi she took me out to see a couple of units and helped me complete my rental today she made the process very easy
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May 2023 by lisa suarez
This is the worst storage facility. I rented a small unit and needed up not needing it. I processed a move out in 4/24/23. I never moved anything into the unit and no lock was ever placed. They manager at the actual storage unit Terry never processed the move out. Therefore, my bank acct was drafted on 5/3/23 for the monthly storage amount. I called on 5/4/23 and Terry emailed the Distrist Manager about this. She gave me the District Managers contact info. I have left several messages and asked for someone above Jessica which is Erica Travato and she never returned can’t calls either. I had to call customer service and they told me this still hasn’t been closed out as of 5/17/24. They emailed Jessica Moore the District Manager and wanted me to give 24-48 for me to get a response. The customer service rep also requested for a refund but until this gets completely closed out that won’t be processed. BEWARE WHEN RENTING FROM HERE!!! TERRIBLE SERVICE FROM THE ACTUAL ONSITE REPS TERRY AND BRANDY AND THE DISTRICT MGR JESSICA MOORE ANS HER MGR ERICA TRAVATO.
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April 2023 by Alina t
Terry was so professional, explained everything! Set up process was very easy and took less than 10 minutes. Great place !